Top software for managing workforce

Workforce management software

Workforce management (WFM) is a set of processes involving activities that are meant to help maximize the productivity levels of a workforce.

ℹ️ To learn more about the workforce management itself and how it works make sure to check out our article that explains just that and much more – What is workforce management and how it works?

These workforce management activities include, but are not limited to:

  • real-time data collection
  • recruiting
  • budgeting
  • forecasting
  • scheduling
  • performance management
  • human resource management

To make the most out of workforce management processes, it’s always best to automate them –with the help of the right software.

In line with that, here are the 14 best workforce management software solutions you can try:

  • Clockify – time tracking and workforce management software
  • Skedulo – workforce management system for field and remote teams
  • BambooHR – HR workforce management system
  • Bitrix24 – workflow management system with communication options
  • UltiPro – set of HMC solutions
  • Ceridian Dayforce – human capital management and workforce management platform
  • Kronos Workforce Ready – productivity workforce management system
  • Dialifire – cloud-based call center software
  • Deputy – workforce management platform focused on employee engagement
  • Verint – customer engagement and experience system
  • Comarch – mobile workforce and field service management system
  • NICE IEX – intelligent workforce management solution
  • Joblogic – mobile service and maintenance management system
  • HotSchedules – specialized workforce management system

Clockify

time tracking and workforce management software

Keeping records with Clockify

Clockify is a workforce management system that helps you make decisions on how to manage your workforce through the time tracking data you gather.

The system allows you to manage your tasks and employee work hours and then use this data to forecast and better control future project costs.

More specifically, you’ll be able to:

  • track the time you spend on tasks and projects in real-time, with a timer
  • add the time you spend on tasks and projects manually, or in a timesheet
  • track PTO, vacations, and sick leave
  • track and then analyze attendance
  • analyze time spent on tasks
  • define hourly rates for the billable time tracked
  • generate and analyze Reports of the billable time tracked, to forecast the total project profitability
  • have managers and clients track progress with work through saved Reports

As a result, you’ll be able to eliminate excess paperwork and automate vital company processes, such as the process of calculating payroll.

Standout feature: Self-hosting Clockify and all its features on your own servers, for teams and companies looking for maximum privacy, security, and legal compliance.

Available for: Web, Windows, Mac, Linux, iOS, Android, Chrome (browser extension), Firefox (browser extension)

Pricing starts at: $0 for the basic features for unlimited time and an unlimited number of users

Skedulo

workforce management system for field and remote teams

Skedulo

Skedulo is a workforce management system built with remote work in mind. You’ll be able to create schedules for remote full-time and part-time workers, but also 1099 project-based contractors.

In addition, you’ll be able to optimize business travels, dispatch work, and schedule whatever you need, whenever you need it. So, it’s perfect for a field-based workforce.

In addition, you’ll be able to improve your customer experience as you’ll be able to schedule all your appointments based on:

  • workforce availability
  • business priorities
  • other workers’ schedules

You’ll also be able to handle all the tasks related to different phases of fieldwork, as this software:

  • allows clients to books jobs through the app
  • helps you find field workers who are available for the job in the calendar
  • notifies field workers of their assignments and roles in the assignment
  • helps track employee locations and then monitor their behavior
  • notifies clients of all delays
  • creates reports based on work performed
  • carries out analytics based on reports
  • helps invoice clients

Standout feature: The field or remote workers can communicate among themselves and with their managers through a built-in texting system.

Available for: Web, iOS, Android

Pricing starts at: $59 per user/month for “Mobile workers” and $79 per user/month for “Schedulers”

BambooHR

– HR workforce management system

BambooHR

BambooHR is an HR-based workforce management system meant to help you build and implement custom workflows for your team.

This software is meant to help you:

  • customize processes
  • handle recruiting
  • manage your expenses
  • handle changes in the workforce
  • predict the type and amount of labor force needed in the future
  • give out performance appraisals
  • schedule shifts based on employee availability
  • manage requests for a leave of absence
  • communicate within the team with a built-in text option

Overall, it’s a great tool to help you measure engagement in the workplace, and find elements you could improve on to build a better work culture. This is tied to a personalized and centralized system that keeps all vital employee information in one easily accessible place.

Standout feature: You’ll be able to simplify applicant management and onboarding. The system allows you to keep all candidate-related paperwork, resumes, signed documents, training files, and tax documentation in one place.

Available for: Web, Windows, Mac, iOS, Android

Pricing starts at: $6.19 per user/month for the “Essentials” package and $8.25 per user/month for the “Advantage” package

Bitrix24

– workflow management system with communication options

Bitrix24

Bitrix24 comes equipped with a number of features usually associated with workforce management processes, although this is not its main purpose. The highlights include:

  • scheduling options
  • budgeting options
  • measuring employee performance on team scorecards
  • tracking changes in the workplace
  • work capacity forecasts
  • product release forecasts, based on the current workflow
  • a shared calendar for planning work and assigning tasks based on employee availability
  • an option to rank tasks based on their priority

With this tool, you’ll also be able to automate common workflows and procedures in your company. This includes solutions for managing:

  • emails
  • messages
  • files
  • tasks and projects

In addition, you’ll get to enjoy some great communication features:

  • group chats
  • Wiki documentation
  • community forums
  • a video conferencing system
  • an audio conferencing system
  • a private social network for your company

The listed communication features make Bitrix24 an especially effective workforce management solution for a call center.

Standout feature: A Kanban board, for the fans of the Kanban time management technique, to help you visualize your projects and track task progress. 

Available for: Web, Windows, Mac, iOS, Android

Pricing starts at: $0 for the basic features, for up to 12 users

UltiPro

– set of HMC solutions

UltiPro

UltiPro is a set of Human Capital Management solutions meant to help you improve your workforce productivity by acquiring and then managing new talent. In addition to that, you’ll also be able :

  • manage, approve, or deny employee requests to HR
  • create and view schedules in a calendar view
  • make scheduling faster through reusable schedule templates
  • make labor forecasts
  • manage expenses
  • schedule shifts based on previously determined employee availability,
  • schedule shifts based on employee skill sets and qualifications
  • handle all team communication through an integrated chat system

You’ll also be able to store all employee-related details in one place. This includes:

  • employment history
  • everyone’s benefits details
  • any personal information needed

Standout feature: UltiPro also works great as a solution to measure employee sentiment about their current positions at work – through frequent employee surveys. As a result, you’ll likely improve employee satisfaction and productivity in the long run.

Available for: Web, iOS, Android

Pricing starts at: Information not available publically

Ceridian Dayforce

human capital management and workforce management platform

Ceridian Dayforce

Ceridian Dayforce is workforce management platform focused on streamlining your scheduling efforts, based on the human resources available. You’ll learn how to build schedules that fit the operational needs of your team or company down to a T.

Specifically, you’ll also be able to:

  • improve your operational efficiency by deploying schedules to your staff
  • assign shifts according to employee availability, their skill sets, and qualifications
  • manage employee requests for time off
  • make forecasts about future workforce needed, based on current workflows
  • gain access to the latest laws and policies that ensure your company stays compliant
  • manage payroll

Ceridian Dayforce also helps improve workforce management by helping people focus on their priorities. Namely, the schedules highlight the tasks that need immediate action.

Standout feature: Setting up warnings that will flag all unplanned labor costs that make the team go over project budget.

Available for: Web, iOS, Android

Pricing starts at: Information not available publically

Kronos Workforce Ready

– productivity workforce management system

Kronos Workforce Ready

Kronos Workforce Ready is a workforce management system meant to help you improve the processes tied to increasing productivity and enhancing employee engagement.

You’ll be able to:

  • carry out recruiting
  • carry out team communication via built-in chat system
  • manage PTO requests
  • forecast the amount and type of future workforce needed
  • analyze employee performance
  • build schedules based on employee availability
  • organize and sort employees based on their skill sets and qualifications – to assign tasks more efficiently in the future
  • facilitate onboarding

You’ll also be able to create reports based on employee performance and then launch your intended workflows for the entire team to see and learn how to implement.

This software is also great for a workforce who is constantly on the go, owing to its feature-rich mobile versions. For a workforce management software healthcare solution, you can try out Kronos for Healthcare.

Standout feature: The option to create or claim shifts via mobile devices, as well as receive and send shift notifications in the same way.

Available for: Web, iOS, Android

Pricing starts at: Information not available publically

Dialifire

– cloud-based call center software

Dialifire

Dialfire is a cloud-based workforce management software that lets you streamline all the workflow in a call center. And all that, by turning your browser in a fully-featured call center.

You’ll be able to speed up your calls with a:

  • predictive dialer that helps agents dial numbers and make calls faster
  • several call-blending gadgets – you’ll be able to customize caller IDs to improve the success of your campaigns
  • custom forms that speed up the process of getting the needed information

In addition, you’ll be able to improve your productivity and effectiveness by conducting real-time analytics, as well as recording calls to find elements to improve on in the future.

You’ll even be able to facilitate the training of new agents. There’s an option to silently listen to their ongoing calls and then help them by sending messages, to help close deals.

In addition to all that, you’ll get to create, implement, and track new custom call campaigns to analyze their success.

Standout feature: You’ll be able to sub-contract other call centers to share campaign tasks.

Available for: Web

Pricing starts at: Information not available publically

Deputy

– workforce management platform focused on employee engagement

Deputy

Deputy is a great workforce tool that lets you handle workforce management by making improvements in the department of employee engagement.

This software helps you improve employee engagement by helping you:

  • build better work schedules
  • define and maintain the project budget
  • forecast the future workload and plan new hires and schedules accordingly
  • handle routine administrative tasks
  • schedule breaks
  • improve workplace communication
  • manage rotas

With Deputy, you’ll also be able to assign shifts and tasks based on other people’s skillsets and qualifications – for optimal efficiency.

Moreover, you’ll be able to do it for both remote and field workers: all schedule and new shift notifications are sent via mobile devices.

To make sure everything goes according to plan, you can also use the integrated team communication system.

Standout feature: You’ll be able to give performance appraisals and identify high-performance workers eligible for more work and promotions.

Available for: Web, iOS, Android

Pricing starts at: $2.50 per user/month for the “Scheduling” and “Time & Attendance” packages, and $4 per user/month for the “Premium” package

Verint

– customer engagement and experience system

Verint

Verint is a workforce management software with an emphasis on analyzing and improving customer engagement and satisfaction.

It’s a great asset in call centers and customer service agencies – you’ll be able to juggle and manage many agents and many shifts all in one place.

More specifically, you’ll be able to:

  • handle time-off requests
  • forecast new hires that will be needed in the future, based on the current workload
  • schedule resources, based on forecasts
  • record calls and screens
  • analyze operational performance
  • evaluate operational performance
  • analyze and evaluate customer service levels
  • schedule shifts, based on the parameters of employee skills sets, qualifications, and availability
  • trade shifts among fellow agents
  • switch tasks between channels within one shift

In addition, you’ll also get to enjoy authentication and fraud prevention features. They’ll help you identify and put a stop to otherwise time-wasting fraudulent callers.

Standout feature:  The system helps employees focus on their priorities by highlighting priority tasks, based on their volume and the time they were added to the system – older, larger tasks are ordered first.

Available for: Web

Pricing starts at: Information not available publically

Comarch

– mobile workforce and field service management system

comarch

Comarch is an open-source workforce planning software aimed at helping field workers finish their work faster and provide better customer service. This mobile software provides field workers with an easy access to all information regarding the customer and the task.

The field staff will be able to:

  • synchronize capabilities online
  • gather mobile signatures
  • gather everyone’s comments on jobs in one place
  • schedule jobs automatically, based on predefined rules
  • define priority tasks
  • manage the inventory

In addition, you’ll also be able to bill and invoice clients, all while collecting payments while on the field.

You can choose among several field service management solutions Comarch offers:

  1. Telecoms – for handling organization in the telecommunication sector
  2. Financial Institutions – for handling organization related to financial products
  3. Oil and Gas – for handling organization in the oil and gas industry
  4. Energy and Utilities – for handling organization in the energy and utility sectors

Standout feature: You can keep an extensive repair documentation history you can tap into whenever you need to resolve an issue in the future.

Available for: Web, Mac, Windows, iOS, Android

Pricing starts at: Information not available publically

NICE IEX

– intelligent workforce management solution

NICE IEX

NICE IEX is an automated workforce management solution mostly focused on delivering fine-tuned forecasts and schedules for large organizations and call centers. 

You’ll be able to:

  • account for employee skillsets when making forecasts and schedules
  • define precise budgets
  • make precise forecasts about the future labor
  • maintain real-time insights into service queues
  • request and have time off approved
  • trade shifts
  • make schedules, and then update them when needed
  • build schedules around everyone’s availability points
  • build schedules around everyone’s skill sets and qualifications
  • view and handle service queues in real-time

This software is especially efficient for helping you make better decisions. You can tap into your previous work documentation to make better resolutions in the future.

Standout feature: The Interaction Analytics feature documents calls, texts, and other transactions to help further facilitate and improve forecasting, scheduling, and workflows overall.

Available for: Web, Windows

Pricing starts at: Information not available publically

JobLogic

– mobile service and maintenance management system

JobLogic

JobLogic is a web-based, fully-featured mobile service and maintenance management system – one that works great for remote teams, field staff, or anyone working on the go.

The idea of the software is to connect your company’s office, with the remote and office-based workforce, and with the customers, all within one system.

Specifically, you’ll be able to:

  • schedule and assign jobs
  • create quotes for work, and then invoice based on said quotes
  • handle all resource expenses
  • set up customer alerts
  • generate reports based on service management data
  • plan maintenance schedules
  • draw pricing costs and quotes for customers
  • manage assets and inventory

You’ll also be able to streamline and speed up your workflows on a very specific front. The software provides you with a library of industry-specific digital forms and certificates you can use to minimize paperwork in your organization.

Standout feature: You can use a variety of mobile forms where you’ll be able to store and manage certificates, jobs, and risk assessment sheets.

Available for: Web, iOS, Android

Pricing starts at: £30 per user/month for the “JobLogic Web” package and £40 per user/month for the “JobLogic Enterprise” package

HotSchedules

– a specialized workforce management system

HotSchedules

HotSchedules is a cloud-based workforce management system aimed specifically at the retail, hospitality, and restaurant industries.

This software is meant to help you:

  • automate the recruiting process
  • handle budgeting and forecasting
  • facilitate the training of new staff
  • schedule shifts based on employee skills sets
  • handle task management at multiple locations, via floor maps and a built-in messaging system that even supports mass messaging
  • manage inventory

The retail industry may find the documentation features quite useful. You can store sales data and then pull out what you need, to make accurate forecasts for the upcoming sales period.

Moreover, the restaurant industry may find a special appeal in this software. There are specialized options that let you handle food service management, but also kitchen management.

Standout feature: Employees will be able to swap shifts with colleagues by sending a simple request via mobile phones.

Available for: Web, Windows, iOS, Android

Pricing starts at: Information not available publically

By |2019-11-25T09:44:42+00:00November 20th, 2019|Categories: Apps & Tools|

About the Author:

Marija Kojic is a productivity writer who's always researching about various productivity techniques and time management tips in order to find the best ones to write about. She can often be found testing and writing about apps meant to enhance the workflow for freelancers, remote workers, and regular employees. Appeared in G2 Crowd Learning Hub, The Good Men Project, and Pick the Brain, among other places.

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