{"id":23812,"date":"2025-06-27T06:49:59","date_gmt":"2025-06-27T06:49:59","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23812"},"modified":"2026-10-12T08:20:04","modified_gmt":"2026-10-12T08:20:04","slug":"entries-not-syncing-to-quickbooks","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/es\/troubleshooting\/entries-not-syncing-to-quickbooks","title":{"rendered":"Las entradas de tiempo no se sincronizan con QuickBooks"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Si las entradas de tiempo no se sincronizan con QuickBooks, podr\u00eda deberse a la configuraci\u00f3n de la integraci\u00f3n, la compatibilidad del plan o la estructura de los proyectos y clientes. A continuaci\u00f3n, se explica c\u00f3mo funciona la conexi\u00f3n y qu\u00e9 debes verificar si falla la sincronizaci\u00f3n.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Es posible que el plan de QuickBooks no sea compatible<\/h2>\n\n\n\n<p class=\"translation-block wp-block-paragraph\"><a href=\"https:\/\/clockify.me\/help\/es\/integrations-and-add-ons\/quickbooks-integration\">La integraci\u00f3n de Clockify con QuickBooks<\/a> requiere que dispongas de un plan <strong>Standard, Pro o Enterprise<\/strong>. Adem\u00e1s, solo funciona con:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>QuickBooks Online Essentials<\/li>\n\n\n\n<li>QuickBooks Online Plus<\/li>\n\n\n\n<li>QuickBooks Advanced<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">La integraci\u00f3n no funciona con cuentas de QuickBooks que tengan habilitada la <strong>funci\u00f3n de n\u00f3mina<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-custom-highlight-box custom-box color-green\"><div class=\"box-header\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-green\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-green)\"><path d=\"M5 21.0001C4.45 21.0001 3.97917 20.8043 3.5875 20.4126C3.19583 20.0209 3 19.5501 3 19.0001V5.0001C3 4.4501 3.19583 3.97926 3.5875 3.5876C3.97917 3.19593 4.45 3.0001 5 3.0001H13.925L11.925 5.0001H5V19.0001H19V12.0501L21 10.0501V19.0001C21 19.5501 20.8042 20.0209 20.4125 20.4126C20.0208 20.8043 19.55 21.0001 19 21.0001H5ZM9 15.0001V10.7501L18.175 1.5751C18.375 1.3751 18.6 1.2251 18.85 1.1251C19.1 1.0251 19.35 0.975098 19.6 0.975098C19.8667 0.975098 20.1208 1.0251 20.3625 1.1251C20.6042 1.2251 20.825 1.3751 21.025 1.5751L22.425 3.0001C22.6083 3.2001 22.75 3.42093 22.85 3.6626C22.95 3.90426 23 4.1501 23 4.4001C23 4.6501 22.9542 4.89593 22.8625 5.1376C22.7708 5.37926 22.625 5.6001 22.425 5.8001L13.25 15.0001H9ZM11 13.0001H12.4L18.2 7.2001L17.5 6.5001L16.775 5.8001L11 11.5751V13.0001Z\" fill=\"#4CAF50\"><\/path><\/g><\/svg><span class=\"box-label\">Nota<\/span><\/div><div class=\"box-content\">\n<p class=\"translation-block wp-block-paragraph\">Si utilizas QuickBooks Online Essentials, Plus o Advanced <strong>con la funci\u00f3n de n\u00f3mina habilitada<\/strong>, deber\u00e1s instalar en su lugar el <a href=\"https:\/\/clockify.me\/help\/es\/integrations-and-add-ons\/quickbooks-payroll-add-on\">complemento QuickBooks Payroll<\/a>. Este <a href=\"https:\/\/marketplace.cake.com\/addons\/7ceca637-7626-474c-aea0-56bbe5796397\">complemento<\/a> de pago se puede descargar desde el Marketplace de <a href=\"http:\/\/cake.com\/\">CAKE.com.<\/a> Tambi\u00e9n requiere una cuenta de Clockify con un plan Standard o superior.&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Para verificar tu plan:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Abre QuickBooks Online<\/li>\n\n\n\n<li>Ve a Cuenta y Configuraci\u00f3n &gt; Facturaci\u00f3n y Suscripci\u00f3n&nbsp;<\/li>\n\n\n\n<li>Revisa tu plan y funciones actuales&nbsp;<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">La sincronizaci\u00f3n de clientes y proyectos no coincide<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La sincronizaci\u00f3n entre Clockify y QuickBooks se basa en la coincidencia de nombres y estructura.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El nombre de usuario de Clockify debe coincidir con el nombre del Empleado en QuickBooks<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si solo utilizas proyectos en Clockify, los nombres de los proyectos deben ser id\u00e9nticos a los nombres de los Clientes en QBO<\/li>\n\n\n\n<li>Si utilizas tanto clientes como proyectos en Clockify:\n<ul class=\"wp-block-list\">\n<li>Los clientes de Clockify deben tener el mismo nombre que los clientes principales en QBO<\/li>\n\n\n\n<li>Los proyectos de Clockify deben tener el mismo nombre que los subclientes en QBO<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-custom-highlight-box custom-box color-green\"><div class=\"box-header\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-green\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-green)\"><path d=\"M5 21.0001C4.45 21.0001 3.97917 20.8043 3.5875 20.4126C3.19583 20.0209 3 19.5501 3 19.0001V5.0001C3 4.4501 3.19583 3.97926 3.5875 3.5876C3.97917 3.19593 4.45 3.0001 5 3.0001H13.925L11.925 5.0001H5V19.0001H19V12.0501L21 10.0501V19.0001C21 19.5501 20.8042 20.0209 20.4125 20.4126C20.0208 20.8043 19.55 21.0001 19 21.0001H5ZM9 15.0001V10.7501L18.175 1.5751C18.375 1.3751 18.6 1.2251 18.85 1.1251C19.1 1.0251 19.35 0.975098 19.6 0.975098C19.8667 0.975098 20.1208 1.0251 20.3625 1.1251C20.6042 1.2251 20.825 1.3751 21.025 1.5751L22.425 3.0001C22.6083 3.2001 22.75 3.42093 22.85 3.6626C22.95 3.90426 23 4.1501 23 4.4001C23 4.6501 22.9542 4.89593 22.8625 5.1376C22.7708 5.37926 22.625 5.6001 22.425 5.8001L13.25 15.0001H9ZM11 13.0001H12.4L18.2 7.2001L17.5 6.5001L16.775 5.8001L11 11.5751V13.0001Z\" fill=\"#4CAF50\"><\/path><\/g><\/svg><span class=\"box-label\">Nota<\/span><\/div><div class=\"box-content\">\n<p class=\"wp-block-paragraph\">If you only have projects in Clockify, in that case, you would sync them with customers in Quickbooks; however, if projects also have clients in Clockify, then your project will actually be a sub-customer and the client a parent customer in QBO.<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1476\" height=\"968\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN.png\" alt=\"\" class=\"wp-image-23815\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN.png 1476w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN-300x197.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN-1024x672.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN-768x504.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN-18x12.png 18w\" sizes=\"auto, (max-width: 1476px) 100vw, 1476px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Busca nuevos usuarios y clientes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If everything has been set following the data mapping rules, make sure to resynchronize your QBO data with Clockify.\u00a0<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Haz clic en <strong>three-dot icon<\/strong> next to your Workspace name<\/li>\n\n\n\n<li>Selecciona: <strong>Configuraci\u00f3n del espacio de trabajo<\/strong><\/li>\n\n\n\n<li>Haz clic en <strong>Integrations &amp; add-ons<\/strong><\/li>\n\n\n\n<li>Haz clic en <strong>Busca nuevos usuarios y clientes<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1418\" height=\"632\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y.png\" alt=\"\" class=\"wp-image-23816\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y.png 1418w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y-300x134.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y-1024x456.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y-768x342.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y-18x8.png 18w\" sizes=\"auto, (max-width: 1418px) 100vw, 1418px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Reconecta la integraci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If data synchronization was unsuccessful, try disconnecting the integration.\u00a0<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Haz clic en el <strong>three-dot icon<\/strong> next to your Workspace name<\/li>\n\n\n\n<li>Selecciona: <strong>Configuraci\u00f3n del espacio de trabajo<\/strong> > <strong>Integrations &amp; add-ons<\/strong><\/li>\n\n\n\n<li>Selecciona la flecha desplegable junto a QuickBooks<\/li>\n\n\n\n<li>Haz clic en <strong>Desconectar<\/strong><\/li>\n\n\n\n<li>Vuelve a conectar tu cuenta de QuickBooks y sigue las instrucciones<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Solo se sincronizar\u00e1n las entradas de tiempo facturables<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Aseg\u00farate de que tus entradas de tiempo cumplan con estos criterios:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Marcadas como facturables (representadas por el \u00edcono del d\u00f3lar azul en Clockify)<\/li>\n\n\n\n<li>Asignadas a un proyecto (y cliente, si corresponde)<\/li>\n\n\n\n<li>Seguidas por un usuario asignado<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Puedes comprobar todo esto a trav\u00e9s del informe detallado en Clockify.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00bfSigues teniendo problemas? El equipo de soporte de Clockify estar\u00e1 encantado de revisarlo y ayudarte. Cont\u00e1ctanos en <a href=\"mailto:support@clockify.me\">support@clockify.me<\/a> e incluye la siguiente informaci\u00f3n:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Informaci\u00f3n sobre tu plan en QBO actual y si tienes habilitada la funci\u00f3n de n\u00f3minas<\/li>\n\n\n\n<li>Una captura de pantalla de cualquier mensaje de error que hayas recibido al enviar tiempo a QBO<\/li>\n\n\n\n<li>Una captura de pantalla de tus proyectos, clientes y usuarios de Clockify y QuickBooks<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"If time entries aren\u2019t syncing to QuickBooks, it could be due to how the integ&#8230;","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[92],"tags":[],"class_list":["post-23812","post","type-post","status-publish","format-standard","hentry","category-integration-issues"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milena Dimic Vlajic","author_link":"https:\/\/clockify.me\/help\/es\/author\/millenaclockify-me"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/es\/wp-json\/wp\/v2\/posts\/23812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/es\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/es\/wp-json\/wp\/v2\/comments?post=23812"}],"version-history":[{"count":9,"href":"https:\/\/clockify.me\/help\/es\/wp-json\/wp\/v2\/posts\/23812\/revisions"}],"predecessor-version":[{"id":35349,"href":"https:\/\/clockify.me\/help\/es\/wp-json\/wp\/v2\/posts\/23812\/revisions\/35349"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/es\/wp-json\/wp\/v2\/media?parent=23812"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/es\/wp-json\/wp\/v2\/categories?post=23812"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/es\/wp-json\/wp\/v2\/tags?post=23812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}