Is Clockify really free?

Yes, Clockify is the only time tracker that’s free for teams of all sizes. You and your team can use Clockify without ever paying a cent, even if you have hundreds of users!

In addition to the core features, you can extend Clockify with extra features and make admin life easier by upgrading to a paid account ($10 for Plus features and $30 for Premium). 

We also offer an on-premises version of Clockify (Server plan). This version is usually used by larger organizations and enterprises as they can’t use cloud solution due to strict regulations and compliances.

Learn more about extra features

I can’t see my projects in the time tracker

If you can’t see projects in the project picker on the time tracker page, check if you have Task as a required field enabled in your workspace settings.

If Task is a required field, projects without any tasks won’t appear in the picker.

To fix the issue, simply create tasks on a project and the projects will become available in the picker.

Can I get an invoice for my subscription payment?

Sure thing. You can view the status of your subscription, edit the invoice information and download the invoice. To do this go to the Workspace page, click Settings of the Workspace you upgraded and you will see a Subscription Tab there.

Click that and at the bottom of your page, you should be able to see your Past Billing Statements and the invoice you can download.

How can I cancel my subscription?

You can cancel your subscription when you go to your Workspace Page, click the Settings of the workspace where you have a paid subscription and you will see a Subscription Tab there.

Click that and at the bottom of the page you’ll find a Cancel Subscription link where you can cancel your subscription.

Will Clockify track/capture screenshots?

Clockify won’t track and capture screenshots, only time logs that you manually enter. Clockify is completely private and trust-based, and doesn’t have any monitoring features (and we don’t plan to introduce them in the future).

How can I can see an overview of all users and check who has not completed the minimum weekly hours?

You can run the Weekly report and group it by user. The total at the bottom will show you how much everyone tracked that week.

weekly report overview by user

You can also see who tracked how much time in the Summary report (once you group it by user). There you can also choose a custom date in the upper right corner if you wish to see the hours by user for a specific period of time.

grouping report by user

There are also targets and reminders feature, which will alert your team members about their missing time logs (eg. they’ll get an email saying “You’ve tracked less than x hours last week”).

What to do if I have multiple clients on one project?

If you have standardized projects and have multiple clients attached to them, in that case, it’s better to use tasks instead of the Client field. Then, when tracking time, select the project and the corresponding task based on who’s the client.
Another solution (perhaps even better) is to use tags. Tags work regardless of the project so you can create one tag, use it on multiple projects, and filter reports based on them. You can even use multiple tags to filter reports with more precision.

Can I capture project expenses?

Unfortunately, we do not support tracking costs, only billable hours. But, once we add Custom field feature, you’ll be able to add a separate field for expenses (or whatever else you want). We’ll also add the ability to enter labor costs so you can analyze project profitability.

How can I account for lunch/break time in Clockify?

You can account for lunch/break time in several ways:

  • Create a separate project where you’ll put all time entries for breaks (eg. spent 5h on ProjectA, 3h on ProjectB, and 1h on project Breaks).
  • Create a “break” tag. Then employees can create a 1h time entry, leave it without a project, mark as nonbillable, and attach “break” tag. Later in reports, you can filter out entries with the “break” tag to calculate payroll or billable hours.

Can you disable the option to manually add time or edit time manually?

Clockify is a trust-based time tracker so it’s not possible to disable manual time entry (as people will just find a way around the limitation, eg. start timer even if they haven’t started working).

But, you can lock timesheets so no time entries can be added or edited after a certain period.

Can you change the $ symbol on charts?

Currently, you can’t change the $ symbol that’s used in charts in reports. But, you can change currency (the text part, eg. USD) in your Workspace Settings.

Clockify became slow or takes up a lot of CPU

When you first start using Clockify, everything is super fast. But if you have hundreds of projects, things can become slugish as Clockify tries to load and display everything. Sometimes, when you keep Clockify’s time tracker open in a tab, you may even experience a sharp rise in CPU usage.

We’re working on optimizing the time tracker page so Clockify can load all the resources efficiently.

In the meantime, if Clockify becomes sluggish or uses a lot of CPU,  we suggest installing the browser extension (Chrome/Firefox) or desktop app (Mac/Windows/Linux) and tracking time from there.

How can I reset my password?

If you can’t log in, there’s the Forgot Password on the login screen. If you’re logged in, you can change your existing password in your User Settings (just hover over your profile picture and click Settings). If you’ve logged in with Google, but didn’t set a password, you can do so in your User Settings.

Where are your servers located?

Even though we’re a US-registered company, our servers are located in EU (more specifically, Germany). You can see that when you perform traceroute.

Do you collect any private data?

No, we don’t collect any private data.

What we do:

  • We use cookies for login, and Google Analytics for tracking what pages people visit on our website.
  • When you sign up for an account, we subscribe you to our newsletter, which you can unsubscribe at any time either from your User Settings page or directly from the email.

You can also delete your account and all the data in it any time you want.

I invited someone but they don’t appear in my account

When a user already has an account, they need to accept your workspace invitation inside Clockify (and not via email) by clicking on the notification (bell icon) in the upper left corner.

notification invite

Once they accept the invite, they can switch to your workspace (and delete their own workspace) and start tracking time on your workspace.

switch workspace

 

I received an invitation but I can not join the team

The email you used to create the account and the email your team used to invite you need to be the same. If they’re not the same, log out of the account you’ve created and click the invite again to create a different account using the email address your team used to invite you.

If you already have the account, just log in and hover over notifications. You should be able to see and accept the invite from there.

After that, hover over your profile image and switch to your team’s workspace (or go to Workspaces and activate your team’s workspace so you can start tracking time for your company).