Frequently Asked Questions

Is it possible to download the data for personal backup?

Yes, you can export all your data any time you want. Simply go to Detailed report, choose the biggest time frame possible, and click export CSV (you can automate this with 3rd-party services, like Coupler). 

CSV export of Detailed report contains all the data you need to recreate your data from scratch if the need ever arises, or if you just need a reference on how your data looked like before. 

We make regular backups, but they’re for infrastructure disaster recovery purposes. We don’t offer per account recovery for user-generated activities (eg. someone deletes their workspace or accidentally overwrites their time entries).

It’s possible to import your exported CSV file back into the system.