Freqently Asked Questions

If you, at some point, realize that you’re missing an hour, or have an extra hour in your time entries, don’t worry, it’s probably due to the daylight saving time. Daylight saving time (DST) is the practice of turning the clock ahead as the warmer weather approaches and back as it becomes colder again. 

According to the current EU law, DST starts on the last Sunday in March and ends on the last Sunday in October. 

If we talk about Clockify, during DST, time entries are one hour shorter. Time changes from 2am to 3am and from 2am to 1am depending on the UTC time zone.
During this transition, when the clock moves forward by one hour, there is one hour of time that doesn’t exist. For example, when the clock jumps from 2am to 3am, the time between 2am and 3am doesn’t exist. Therefore, it’s not possible to choose a time that falls within that missing hour. 
On the other hand, during the transition from DST, when the clock moves back by one hour, there is one hour of time that occurs twice. For example, when the clock jumps from 2am back to 1am, the time between 1am and 2am occurs twice, so, it’s possible to choose a time that falls within that repeated hour. 

Hopefully, this clears up any confusion regarding time tracking that may occur during this period.

Yes, it really is! Clockify is the only time tracker that’s free for teams of all sizes. You and your team can use Clockify without ever paying a cent, even if you have hundreds of users! Use it as much as you want, for as long as you want, and we won’t charge a cent.

In addition to the core features, you can extend Clockify with extra features to make life easier by mettant à niveau to a paid account. 

Learn more about extra features

Different people track time for different purposes:

  • Individuals (like students and creatives) track time to see where their time goes so they can manage time better in the future and improve their productivity
  • Agencies, freelancers, and consultants track time in order to:
    • Know how much time they’ve spent working for different clients
    • See how much they’ve earned and what they need to bill
    • Have proof of work when they need to justify their hours
  • Companies track time in order to:
    • Measure project capitalization and control project costs by identifying which projects bring in the most money
    • Better utilize resources by tracking who can take on more tasks and who’s overbooked
    • Know how to budget resources for various projects by looking where resources have previously went
    • Make estimates of how long things will take by looking at past data and seeing how long tasks typically take
    • Know much you need to pay hourly workers
    • See who worked overtime so employees can be fairly compensated
    • Show management how many hours different things take up so you can agree on future workload based on actual data

It’s not possible to have some users on a free plan, and some on a paid plan. The upgrade is per the number of active and invited users you have in the workspace.

It’s also not possible to combine different paid plans in the same workspace.

To change currency, click on Settings in the left sidebar. When in the Espace de travail settings under the currency instead of “USD” type your own currency (e.g. GBP). If the system recognizes your currency, it will display that currency’s symbol in bar charts; if not, it will display what you’ve typed.

Absolutely! You can try out all the extra features (except for SSO, Custom subdomain, Control user account, Audit log) for free for 7 days, no credit card required.

To activate the free trial, log in to your Clockify account and click on this link OR click on the “Upgrade” button in the top right corner and then on the “Activate free trial now”.

Free trial is available only in workspaces that never had extra features activated. If you can’t find the “Activate free trial now” link, it means that particular workplace is no longer eligible for the free trial (you’ve either used it up, have a paid subscription, or had the subscription active in the past).

If you still wish to try out the features but don’t see the free trial link, you can create a new workspace and activate the free trial there.

If you wish to see entries in chronological order rather than grouped, you can turn the grouping off:

  1. Cliquez sur l'icône de profil dans le coin supérieur droit et ouvrez les Paramètres du profil
  2. Check/uncheck the “Group similar time entries” option

You can create invoices from your tracked billable time directly in Clockify. Just enable “Facturation” in workspace settings, create an invoice, and import your tracked time into the invoice. All imported billable time will be automatically marked as invoiced so you don’t accidently bill hours twice.

Clockify doesn’t capture screenshots by default. But, if your workspace is on the Pro, or Enterprise subscription plan, admin can enable screenshot capturing dans les paramètres de l'espace de travail.

Screenshot can only be captured if you have the l'application d'enregistrement des captures d'écran installed and running (Windows/Mac). Screenshots are captured only while the timer is running.

Screenshots are being captured no matter the app type (web, extension, desktop, mobile) where the timer was started.

Yes, if you’re on the Pro, or Enterprise plan, you can disable the option to add time manually or edit time manually for users by using the Force Timer feature.

If you’re using the Standard plan, you can verrouiller les feuilles de temps so no time entries can be added or edited after a certain period.Although you can’t see in reports which entries are placed manually and which ones through the timer, you’ll notice that all time entries that we made using a timer aren’t perfect (e.g. they always have seconds, like 0:31:32) while entries that were entered manually have round numbers (e.g. 0:30:00). Also, if you ask for all the time entries programmatically via the API, entries made in timer have microseconds which are not equal to 0.

While it’s not possible to merge projects, you can find entries of one of the projects you want to merge and assign it to the other project in the Detailed report.
Ensuite, il suffit archiver et supprimer the project you don’t need.

Yes, you can change the workspace owner when you go to the Team page, click the three little dots near the team member’s name whom you would like to set as the new Owner and select “Transfer ownership”.

To stop someone else’s timer, you can désactiver user on the Team page and then reactivate them again.
User’s time entries are discarded after deactivation. User or admin and owner on a paid plan can add them manually after activation.

If you’re on the Entreprise plan and the workspace owner, you can log in as this user.

  1. Go to the Accounts tab
  2. Click on log into another person’s account

You’ll be able to directly stop the timer.

If you’re on the Basic plan or any plan above, you can stop team member’s timer with the owner or admin user role.

  1. Go to Calendar page
  2. Choose teammate
  3. Click red dot in Today field

Sure, directly edit your team members’ details yourself, without having to ask or wait for them to update it. Profile editing est une fonction supplémentaire, que vous pouvez activer en mettant à niveau votre espace de travail vers l'un des plans payants.

If you’re using our free plan, your users will be able to edit their names on their own from their Paramètres du profil (hover over profile picture and click Settings). This name is visible across multiple workspaces.

First, you have to mark each project as billable (to do this open a project, click on a Project Settings tab and toggle Billable by default to Yes).

Then, each time you select the project in the time tracker, time will be marked as billable without you having to mark it as such.

You can also hide billable status and sign from regular users in workspace settings so regular users can’t see or change billable status of their time entries.

Also, you can set “New projects are by default: Billable” in workspace settings so you don’t forget to mark each project as billable.

You can run the Weekly report and group it by user. The total at the bottom will show you how much everyone tracked that week.

You can also see who tracked how much time in the Summary report (once you group it by user). There you can also choose a custom date in the upper right corner if you wish to see the hours by user for a specific period of time.

There are also des objectifs et des rappels feature, which will alert your team members about their missing time logs (e.g. they’ll get an email saying “You’ve tracked less than x hours last week”).

You can get all your invoices by clicking on the Subscription button in the sidebar and then switching to the Invoices tab. There, you’ll see Past Billing statements where you can download your invoices

If you can’t select projects in the project picker, go to the Workspace settings and look for “Do not allow saving time without…” line then check if you have Task as a required field enabled.

If Task is a required field, projects without any tasks will appear in the picker, but they’ll have the “no access” symbol and you won’t be able to select them.

To fix the issue, simply create tasks on a project or uncheck Task as a required field.

You can use tasks on projects as subprojects if you need another hierarchy level. You can also use balises. A more advanced and powerful option is to use custom fields on projects.

If you have standardized projects and have multiple clients attached to them, in that case, it’s better to use tasks instead of the Client field. Then, when tracking time, select the project and the corresponding task based on who’s the client.

Another solution (perhaps even better) is to use balises. Tags work regardless of the project so you can create one tag, use it on multiple projects, and filter reports based on them. You can even use multiple tags to filter reports with more precision.

Lastly, the most powerful solution is to use custom fields on projects, where you can define a field with options, and then associate projects with options.

Once you give droits de gestionnaire, project managers can go to the Projects page, open a project and there they should be able to see the Status tab.

Clicking on it will show them the project status. This Status tab shows up either if you’re an admin or a project manager.

Yes, we have a feature called Expenses, more about the feature can be found on ce lien

You can account for break time in several ways:

  • Create a separate project where you’ll put all time entries for breaks (e.g. spent 5h on ProjectA, 3h on ProjectB, and 1h on project Breaks).
  • Create a “break” tag. Then employees can create a 1h time entry, leave it without a project, mark as non-billable, and attach “break” tag. Later in reports, you can filter out entries with the “break” tag to calculate payroll or billable hours.
  • Mark break time as non-billable so you can filter reports by billable status

All time entries stay in the system and are displayed in the reports, no matter if a user is deleted/inactive, or if the project is archived or the task marked as done (entries disappear only when deleted manually, either by the user who created them or by admin).

You can see the time entries of deleted/inactive users in the e.g. summary report when you group it by user and export the full report.

  1. Use filters to filter out data
  2. Customize report (choose date range, grouping, sort, rounding, show/hide amount)
  3. Cliquez sur l'icône de partage (située entre “Imprimer” et “Arrondir”)
  4. Entrez le nom du rapport (il sera affiché comme titre du rapport dans l'en-tête et dans l'exportation PDF)
  5. Choisissez qui peut ouvrir le lien (public/privé) et si la plage de dates peut être modifiée (verrouillage des dates)
  6. Click “Create Link”
  7. Copiez le lien et envoyez-le à d'autres personnes

Your client can’t edit anything but they can see the time as you track on their projects, export data, and change grouping options and timeframe.

More info on sharing reports with clients

While it’s not possible to manually input time while your timer is running you can use the duplicate option of a previous entry.

Cela créera une nouvelle entrée de temps exactement comme la précédente et vous pourrez modifier les détails de cette entrée selon vos besoins.

We’re always open to feedback. Check out our roadmap to see what we’re working on, or suggest a feature/how to improve Clockify via this feedback form, or on our forum.

If you notice that something doesn’t work as it should, contactez-nous directly and we’ll get back to you within 24h. Be sure to describe the malfunction in detail and give us step-by-step instructions on how we can reproduce the issue (screenshots and videos help greatly).

Yes, you can export all your data any time you want. Simply go to Detailed report, choose the biggest time frame possible, and click export CSV (you can automate this with 3rd-party services, like Coupler). 

CSV export of Detailed report contains all the data you need to recreate your data from scratch if the need ever arises, or if you just need a reference on how your data looked like before. 

We make regular backups, but they’re for infrastructure disaster recovery purposes. We don’t offer per account recovery for user-generated activities (eg. someone deletes their workspace or accidentally overwrites their time entries).

It’s possible to import your exported CSV file back into the system.

Vous pouvez import projects, clients, tasks, and tags from a file. If you’re on a paid plan (or trial), you can also import timesheets.

If you’re computer savvy and know your way around the command line, you can use one of the two unofficial Toggl to Clockify importers. The projet is developed and maintained by 3rd a party developer, so use it at your own discretion.

If you can’t log in, click the Forgot Password on the login screen. If you’re logged in, you can change your existing password in your Paramètres du profil (just hover over the Settings in the sidebar and click Profile). If you’ve logged in with Google, but didn’t set a password, you can do so in your Paramètres du profil.

To cancel your subscription: Click Subscription in the sidebar and click “Cancel Subscription” at the bottom of the page.

You can delete your account here:

Completely safe. Your Clockify data is hosted on Amazon Web Services, so it’s as secure as it can get. Our servers are protected both physically and electronically. Any connection between you and Clockify is protected by 256-bit SSL encryption. Read more about Clockify security here.

Although we make regular backups, they’re for infrastructure disaster recovery purposes. We don’t offer per account recovery for user generated activities (e.g. someone deletes their workspace or accidentally overwrite their time entries). Which is why it’s best to export your entries in CSV each month, for personal backup.

  • Clockify uses cookies for login, and Google Analytics for tracking what pages people visit on our website (all data is anonymized).
  • Clockify is a manual timer and time logger, meaning it has data that you put in it (both regarding what you’re working on and when you’re working).
  • Clockify has la détection de l'inactivité but it just sends you a personal note (if you turned it on manually in profile settings) through the browser add-on or desktop app (admins can’t see that you were idle).
  • Clockify has auto track feature to show you how much time you spend on apps and websites,  but all data is local on your computer and only viewable to you (admins can’t access data).
  • Clockify has screenshot recording et location tracking features,  but they need to be explicitly enabled by admins. When they’re enabled, all users receive a privacy notification. Only mobile app collects location data (if allowed on device), and desktop app collects screenshots (if installed and running).
  • Vous pouvez également delete your account and all the data in it any time you want.

Check our Privacy policy pour plus d'informations.

The main data location is Frankfurt, Germany. But, we have caching mechanisms that enable fast data access in other parts of the world, too for performance purposes. This means data is NOT exclusively stored in Germany but across multiple servers (so that Clockify loads faster in case you have team members accessing the system from another part of the world).

Apart from Frankfurt, we also offer the USA region as data hosting option. With that in mind, you can choose data hosting region based on your geographical location.

We use AWS for cloud infrastructure, which is a US-based company with servers around the world.  This ensures lightning fast data delivery so that no matter where you are, your data loads instantly in Clockify from the server that’s closest to you.

Data is stored indefinitely until you delete your account (or until the workspace owner deletes the workspace or their account).

You can find the API key in your account’s Paramètres du profil et API documentation here.

When a user already has an account, they need to accept your workspace invitation inside Clockify (and not via email) by clicking on the notification (bell icon) in the upper right corner.

Once they accept the invite, they can switch to your workspace (and delete their own workspace) and start tracking time on your workspace.

The email you used to create the account and the email your team used to invite you need to be the same. If they’re not the same, log out of the account you’ve created and click the invite again to create a different account using the email address your team used to invite you.

If you already have the account, just log in and hover over notifications. You should be able to see and accept the invite from there.

After that, hover over your profile image and switch to your team’s workspace (or go to Workspaces and activate your team’s workspace so you can start tracking time for your company).