{"id":23635,"date":"2025-06-26T08:15:13","date_gmt":"2025-06-26T08:15:13","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23635"},"modified":"2026-01-16T12:32:35","modified_gmt":"2026-01-16T12:32:35","slug":"users-cant-request-time-off","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/fr\/troubleshooting\/users-cant-request-time-off","title":{"rendered":"Les utilisateurs ne peuvent pas demander de cong\u00e9s"},"content":{"rendered":"<p>Si un membre de l\u2019\u00e9quipe ne parvient pas \u00e0 soumettre une demande de cong\u00e9, voici les raisons les plus courantes et comment les r\u00e9soudre.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">L\u2019utilisateur n\u2019est pas affect\u00e9 \u00e0 la politique de cong\u00e9s<\/h2>\n\n\n\n<p>Si un utilisateur n\u2019est affect\u00e9 \u00e0 aucune politique de cong\u00e9s, il ne pourra pas demander de cong\u00e9s.&nbsp;<\/p>\n\n\n\n<p>Les administrateurs peuvent v\u00e9rifier cela en suivant les \u00e9tapes ci-dessous :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Acc\u00e9dez \u00e0 la page <strong>Cong\u00e9s<\/strong><\/li>\n\n\n\n<li>Cliquez sur l\u2019ic\u00f4ne en forme de roue dent\u00e9e et s\u00e9lectionnez <strong>G\u00e9rer les politiques<\/strong><\/li>\n\n\n\n<li>Cliquez sur les trois points et s\u00e9lectionnez <strong>Modifier<\/strong><\/li>\n\n\n\n<li>Assurez-vous que l\u2019utilisateur figure dans la liste du menu <strong>Affect\u00e9s<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"998\" height=\"1220\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdDV3MsaRDBngXKIuWKuRG2Y2eS8_YJE2tJ9tpPBRpkeFwqnRirbb3bFmJptjgj58_GtN2fsBSk_elzJyzjzpmyYojWyUh0eD7eIHuCGmZhQA8JGMWRzZ8JAj81nC-fCywEFYDANQ.png\" alt=\"\" class=\"wp-image-23638\" style=\"width:452px;height:auto\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdDV3MsaRDBngXKIuWKuRG2Y2eS8_YJE2tJ9tpPBRpkeFwqnRirbb3bFmJptjgj58_GtN2fsBSk_elzJyzjzpmyYojWyUh0eD7eIHuCGmZhQA8JGMWRzZ8JAj81nC-fCywEFYDANQ.png 998w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdDV3MsaRDBngXKIuWKuRG2Y2eS8_YJE2tJ9tpPBRpkeFwqnRirbb3bFmJptjgj58_GtN2fsBSk_elzJyzjzpmyYojWyUh0eD7eIHuCGmZhQA8JGMWRzZ8JAj81nC-fCywEFYDANQ-245x300.png 245w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdDV3MsaRDBngXKIuWKuRG2Y2eS8_YJE2tJ9tpPBRpkeFwqnRirbb3bFmJptjgj58_GtN2fsBSk_elzJyzjzpmyYojWyUh0eD7eIHuCGmZhQA8JGMWRzZ8JAj81nC-fCywEFYDANQ-838x1024.png 838w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdDV3MsaRDBngXKIuWKuRG2Y2eS8_YJE2tJ9tpPBRpkeFwqnRirbb3bFmJptjgj58_GtN2fsBSk_elzJyzjzpmyYojWyUh0eD7eIHuCGmZhQA8JGMWRzZ8JAj81nC-fCywEFYDANQ-768x939.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdDV3MsaRDBngXKIuWKuRG2Y2eS8_YJE2tJ9tpPBRpkeFwqnRirbb3bFmJptjgj58_GtN2fsBSk_elzJyzjzpmyYojWyUh0eD7eIHuCGmZhQA8JGMWRzZ8JAj81nC-fCywEFYDANQ-10x12.png 10w\" sizes=\"auto, (max-width: 998px) 100vw, 998px\" \/><\/figure>\n\n\n\n<p><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">L\u2019utilisateur ne dispose pas d\u2019un solde de cong\u00e9s suffisant<\/h2>\n\n\n\n<p>M\u00eame si un utilisateur est affect\u00e9 \u00e0 la politique, il ne pourra pas demander de cong\u00e9 si son solde est nul.<\/p>\n\n\n\n<p>Pour v\u00e9rifier son solde :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Acc\u00e9dez \u00e0 la page <strong>Cong\u00e9s<\/strong> depuis la barre lat\u00e9rale<\/li>\n\n\n\n<li>Cliquez sur l\u2019onglet <strong>Solde<\/strong><\/li>\n\n\n\n<li>Filtrez par utilisateur ou par politique pour afficher le solde disponible<\/li>\n<\/ol>\n\n\n\n<p>S\u2019ils n\u2019ont pas assez de solde :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ajoutez manuellement du solde en cliquant sur les trois points<\/li>\n\n\n\n<li>Ou allez dans les param\u00e8tres de la politique et activez <strong>Autoriser le solde n\u00e9gatif<\/strong> pour permettre aux utilisateurs de demander des cong\u00e9s m\u00eame s\u2019ils n\u2019ont pas assez de jours disponibles<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"884\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcCsmUsoCf4K8tVxMmeIfKMtR6d2heAD4RfskdVgI41Vif34t0DiyL8UdIOvDm8w3inz7ey140Nvm644KF5tkd7rZQLrGLGySNFcd-Ougvc5k6bdTznKUNKZJe3vmDVoxF31HFE.png\" alt=\"\" class=\"wp-image-23639\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcCsmUsoCf4K8tVxMmeIfKMtR6d2heAD4RfskdVgI41Vif34t0DiyL8UdIOvDm8w3inz7ey140Nvm644KF5tkd7rZQLrGLGySNFcd-Ougvc5k6bdTznKUNKZJe3vmDVoxF31HFE.png 1600w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcCsmUsoCf4K8tVxMmeIfKMtR6d2heAD4RfskdVgI41Vif34t0DiyL8UdIOvDm8w3inz7ey140Nvm644KF5tkd7rZQLrGLGySNFcd-Ougvc5k6bdTznKUNKZJe3vmDVoxF31HFE-300x166.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcCsmUsoCf4K8tVxMmeIfKMtR6d2heAD4RfskdVgI41Vif34t0DiyL8UdIOvDm8w3inz7ey140Nvm644KF5tkd7rZQLrGLGySNFcd-Ougvc5k6bdTznKUNKZJe3vmDVoxF31HFE-1024x566.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcCsmUsoCf4K8tVxMmeIfKMtR6d2heAD4RfskdVgI41Vif34t0DiyL8UdIOvDm8w3inz7ey140Nvm644KF5tkd7rZQLrGLGySNFcd-Ougvc5k6bdTznKUNKZJe3vmDVoxF31HFE-768x424.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcCsmUsoCf4K8tVxMmeIfKMtR6d2heAD4RfskdVgI41Vif34t0DiyL8UdIOvDm8w3inz7ey140Nvm644KF5tkd7rZQLrGLGySNFcd-Ougvc5k6bdTznKUNKZJe3vmDVoxF31HFE-1536x849.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcCsmUsoCf4K8tVxMmeIfKMtR6d2heAD4RfskdVgI41Vif34t0DiyL8UdIOvDm8w3inz7ey140Nvm644KF5tkd7rZQLrGLGySNFcd-Ougvc5k6bdTznKUNKZJe3vmDVoxF31HFE-18x10.png 18w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<p class=\"translation-block\">Vous rencontrez toujours des difficult\u00e9s ? Notre \u00e9quipe d\u2019assistance se fera un plaisir d\u2019examiner votre cas et de vous aider. Veuillez nous contacter \u00e0 l\u2019adresse <a href=\"mailto:support@clockify.me\">support@clockify.me<\/a> et nous fournir les informations suivantes :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Une capture d\u2019\u00e9cran des param\u00e8tres de la politique de cong\u00e9s, montrant l\u2019affectation des utilisateurs&nbsp;<\/li>\n\n\n\n<li>Une capture d\u2019\u00e9cran de l\u2019onglet \u00ab Solde \u00bb de l\u2019utilisateur pour cette politique<\/li>\n\n\n\n<li>Le message d\u2019erreur (le cas \u00e9ch\u00e9ant) que l\u2019utilisateur voit lorsqu\u2019il essaie de demander un cong\u00e9<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"If a team member is unable to submit a time off request, here are the most commo&#8230;","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[87],"tags":[],"class_list":["post-23635","post","type-post","status-publish","format-standard","hentry","category-time-off-issues"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milena Dimic Vlajic","author_link":"https:\/\/clockify.me\/help\/fr\/author\/millenaclockify-me"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/posts\/23635","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/comments?post=23635"}],"version-history":[{"count":3,"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/posts\/23635\/revisions"}],"predecessor-version":[{"id":25573,"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/posts\/23635\/revisions\/25573"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/media?parent=23635"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/categories?post=23635"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/tags?post=23635"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}