{"id":23767,"date":"2025-06-26T12:40:13","date_gmt":"2025-06-26T12:40:13","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23767"},"modified":"2026-04-30T08:27:06","modified_gmt":"2026-04-30T08:27:06","slug":"invoice-total-is-0","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/fr\/troubleshooting\/rate-issues\/invoice-total-is-0","title":{"rendered":"Le montant total de la facture est de 0 $\u00a0"},"content":{"rendered":"
Qui peut utiliser cette fonctionnalit\u00e9 ?<\/span>
<\/rect><\/mask><\/path><\/g><\/svg>Admin and assigned members<\/span><\/div>
<\/rect><\/mask><\/path><\/g><\/svg>Billable hours are available in Basic plan and higher; Invoices are available in Standard plan and higher<\/span><\/div><\/div><\/div>\n\n\n\n

If your created invoice shows a total of $0, or no time entries at all, it usually means the time entries are missing a billable rate or weren\u2019t marked as billable to begin with. Here\u2019s how to find and fix the issue.<\/p>\n\n\n\n

Check your workspace configuration<\/h2>\n\n\n\n

Invoices calculate the total amount based on billable rates. If billable hours setting is not enabled in your workspace, the billable rate fields and the billable icon will be hidden in the workspace. <\/p>\n\n\n\n

To check that your workspace is configured to track billable hours:<\/p>\n\n\n\n

    \n
  1. Go to Workspace Settings<\/strong><\/li>\n\n\n\n
  2. Click the Permissions <\/strong>tab<\/li>\n\n\n\n
  3. Verify that Activate billable hours<\/strong> toggle is switched ON<\/li>\n<\/ol>\n\n\n\n
    <\/rect><\/mask><\/path><\/g><\/svg>Remarque<\/span><\/div>
    \n

    If you downgraded your paid subscription to the Free plan or your Free trial has ended, billable hours and invoicing are deactivated.<\/p>\n\n\n\n

      \n
    • Activate billable hours toggle is switched OFF (requires Basic plan)<\/li>\n\n\n\n
    • Invoices page is disabled (requires Standard plan)<\/li>\n<\/ul>\n\n\n\n

      To restore access to these features, upgrade to the Standard plan or higher. Your saved rates will be reapplied to the time entries upon upgrade.<\/p>\n<\/div><\/div>\n\n\n\n

      Les saisies de temps non facturables n\u2019appara\u00eetront pas sur les factures<\/h2>\n\n\n\n

      Les factures Clockify ne comprennent que les saisies de temps facturables. Si vos saisies ont \u00e9t\u00e9 enregistr\u00e9es comme non facturables, elles ne pourront pas \u00eatre import\u00e9es dans la facture. La facture appara\u00eetra vide. <\/p>\n\n\n\n

      Comment v\u00e9rifier :<\/p>\n\n\n\n

        \n
      1. Navigate to the Detailed<\/strong> report and select the relevant date range<\/li>\n\n\n\n
      2. Recherchez l\u2019ic\u00f4ne facturable (symbole dollar) \u00e0 c\u00f4t\u00e9 de vos saisies<\/li>\n\n\n\n
      3. Si l\u2019ic\u00f4ne est gris\u00e9e, la saisie n\u2019est pas facturable<\/li>\n<\/ol>\n\n\n\n
        \"\"<\/figure>\n\n\n\n

        How to mark time entries as billable<\/h3>\n\n\n\n
          \n
        1. Click the checkbox next to Time entry<\/strong> to select the available time entries<\/li>\n\n\n\n
        2. Click Bulk Edit<\/strong><\/li>\n\n\n\n
        3. Check the Billable<\/strong> checkbox and toggle the Yes<\/strong> button<\/li>\n\n\n\n
        4. Click Save<\/strong> to apply the changes<\/li>\n<\/ol>\n\n\n\n
          \"\"<\/figure>\n\n\n\n

          Apr\u00e8s avoir marqu\u00e9 les saisies comme facturables, revenez \u00e0 la facture et essayez \u00e0 nouveau l\u2019importation. <\/p>\n\n\n\n

          Le taux horaire est de 0 $<\/h2>\n\n\n\n

          Si vos saisies sont facturables mais n\u2019affichent toujours pas de total, le taux horaire appliqu\u00e9 est probablement fix\u00e9 \u00e0 0 $. Clockify consid\u00e9rera cela comme du temps valide sans co\u00fbt. <\/p>\n\n\n\n

          Where to check billable rates<\/h3>\n\n\n\n
            \n
          • Taux de l\u2019espace de travail<\/strong><\/li>\n<\/ul>\n\n\n\n
              \n
            1. Cliquez sur les trois points \u00e0 c\u00f4t\u00e9 du nom de l\u2019espace de travail<\/li>\n\n\n\n
            2. Cliquez sur Param\u00e8tres de l\u2019espace de travail<\/strong><\/li>\n\n\n\n
            3. Scroll down and check the Workspace billable rate<\/strong><\/li>\n<\/ol>\n\n\n\n
              \"\"<\/figure>\n\n\n\n
                \n
              • Taux de projet<\/strong><\/li>\n<\/ul>\n\n\n\n
                  \n
                1. Naviguez vers la page Projets<\/strong> depuis la barre lat\u00e9rale<\/li>\n\n\n\n
                2. Recherchez le projet dans la liste et cliquez dessus pour l\u2019ouvrir<\/li>\n\n\n\n
                3. Go to the Settings<\/strong> tab and check the Project billable rate<\/strong><\/li>\n<\/ol>\n\n\n\n
                  \"\"<\/figure>\n\n\n\n
                    \n
                  • Taux des membres de l\u2019\u00e9quipe<\/strong><\/li>\n<\/ul>\n\n\n\n
                      \n
                    1. Navigate to the Team<\/strong> tab from the sidebar<\/li>\n\n\n\n
                    2. Check the Billable Rate<\/strong> column next to each user<\/li>\n<\/ol>\n\n\n\n
                      \"\"<\/figure>\n\n\n\n
                        \n
                      • Taux de t\u00e2che<\/strong><\/li>\n<\/ul>\n\n\n\n
                          \n
                        1. Naviguez vers la page Projets<\/strong> depuis la barre lat\u00e9rale<\/li>\n\n\n\n
                        2. Cliquez sur un projet pour l\u2019ouvrir<\/li>\n\n\n\n
                        3. Go to the Tasks<\/strong> tab<\/li>\n\n\n\n
                        4. Check the Hourly rate<\/strong> next to each task<\/li>\n<\/ol>\n\n\n\n
                          \"\"<\/figure>\n\n\n\n
                            \n
                          • Taux de membre du projet<\/strong><\/li>\n<\/ul>\n\n\n\n
                              \n
                            1. Acc\u00e9dez \u00e0 la page Projets<\/strong><\/li>\n\n\n\n
                            2. Cliquez sur le projet pour l\u2019ouvrir<\/li>\n\n\n\n
                            3. Allez \u00e0 l\u2019onglet Acc\u00e8s<\/strong><\/li>\n\n\n\n
                            4. Check or change the Billable rate<\/strong> next to each user<\/li>\n<\/ol>\n\n\n\n
                              \"\"<\/figure>\n\n\n\n

                              Un taux plus sp\u00e9cifique de 0 $ remplace le taux que vous aviez pr\u00e9vu<\/h2>\n\n\n\n

                              Clockify follows a rate hierarchy, where the more specific rates override more general ones. If the default rate is unchanged (blank), the invoice amount will be calculated from the rates that have a set value.<\/p>\n\n\n\n

                              Hi\u00e9rarchie de taux du plus bas au plus \u00e9lev\u00e9 :<\/strong><\/p>\n\n\n\n

                                \n
                              1. Workspace rate (general)<\/li>\n\n\n\n
                              2. Taux de projet <\/li>\n\n\n\n
                              3. Taux de l\u2019\u00e9quipe<\/li>\n\n\n\n
                              4. Taux de t\u00e2che<\/li>\n\n\n\n
                              5. Project member rate (most specific)<\/li>\n<\/ol>\n\n\n\n

                                For example, if your workspace rate is set to $5 but the project member rate is $0, the project member rate overrides the workspace rate according to the hierarchy, and the invoice total calculated will be $0.<\/p>\n\n\n\n

                                Verify billable rates defined in the workspace<\/h3>\n\n\n\n

                                Commencez par v\u00e9rifier s\u2019il y a des taux vides ou de 0 $ au sommet de la hi\u00e9rarchie (t\u00e2che ou membre du projet), puis descendez progressivement. Ceux-ci remplaceront les taux plus g\u00e9n\u00e9raux et conduiront \u00e0 un total de facture en dollars. <\/p>\n\n\n\n

                                <\/p>\n\n\n\n

                                Vous rencontrez toujours des difficult\u00e9s ? Notre \u00e9quipe d\u2019assistance se fera un plaisir d\u2019examiner votre cas et de vous aider. Veuillez nous contacter \u00e0 l\u2019adresse support@clockify.me et nous fournir les informations suivantes :<\/p>\n\n\n\n

                                  \n
                                1. Une capture d\u2019\u00e9cran de la facture en question<\/li>\n\n\n\n
                                2. Une capture d\u2019\u00e9cran du rapport d\u00e9taill\u00e9 indiquant le temps facturable<\/li>\n\n\n\n
                                3. Confirmation des taux fix\u00e9s et de leur origine<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"If your created invoice shows a total of $0, or no time entries at all, it usual…","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[90],"tags":[],"class_list":["post-23767","post","type-post","status-publish","format-standard","hentry","category-rate-issues"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milena Dimic Vlajic","author_link":"https:\/\/clockify.me\/help\/fr\/author\/millenaclockify-me"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/posts\/23767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/comments?post=23767"}],"version-history":[{"count":24,"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/posts\/23767\/revisions"}],"predecessor-version":[{"id":31354,"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/posts\/23767\/revisions\/31354"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/media?parent=23767"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/categories?post=23767"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/tags?post=23767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}