{"id":23812,"date":"2025-06-27T06:49:59","date_gmt":"2025-06-27T06:49:59","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23812"},"modified":"2026-10-12T08:20:04","modified_gmt":"2026-10-12T08:20:04","slug":"entries-not-syncing-to-quickbooks","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/fr\/troubleshooting\/entries-not-syncing-to-quickbooks","title":{"rendered":"Les saisies de temps ne se synchronisent pas avec QuickBooks"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Si les saisies de temps ne se synchronisent pas avec QuickBooks, cela peut \u00eatre d\u00fb \u00e0 la configuration de l\u2019int\u00e9gration, \u00e0 la compatibilit\u00e9 de votre plan, ou \u00e0 la structure de vos projets et clients. Voici comment fonctionne la connexion et ce qu\u2019il faut v\u00e9rifier en cas d\u2019\u00e9chec de la synchronisation.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Votre plan de QuickBooks pourrait ne pas \u00eatre support\u00e9<\/h2>\n\n\n\n<p class=\"translation-block wp-block-paragraph\"><a href=\"https:\/\/clockify.me\/help\/integrations-and-add-ons\/quickbooks-integration\">Clockify QuickBooks integration<\/a> requires you to be on <strong>Standard, Pro, or Enterprise<\/strong> plan. It also only works with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>QuickBooks Online Essentials<\/li>\n\n\n\n<li>QuickBooks Online Plus<\/li>\n\n\n\n<li>QuickBooks Advanced<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">The integration does not work with QuickBooks account that has <strong>payroll enabled<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-custom-highlight-box custom-box color-green\"><div class=\"box-header\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-green\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-green)\"><path d=\"M5 21.0001C4.45 21.0001 3.97917 20.8043 3.5875 20.4126C3.19583 20.0209 3 19.5501 3 19.0001V5.0001C3 4.4501 3.19583 3.97926 3.5875 3.5876C3.97917 3.19593 4.45 3.0001 5 3.0001H13.925L11.925 5.0001H5V19.0001H19V12.0501L21 10.0501V19.0001C21 19.5501 20.8042 20.0209 20.4125 20.4126C20.0208 20.8043 19.55 21.0001 19 21.0001H5ZM9 15.0001V10.7501L18.175 1.5751C18.375 1.3751 18.6 1.2251 18.85 1.1251C19.1 1.0251 19.35 0.975098 19.6 0.975098C19.8667 0.975098 20.1208 1.0251 20.3625 1.1251C20.6042 1.2251 20.825 1.3751 21.025 1.5751L22.425 3.0001C22.6083 3.2001 22.75 3.42093 22.85 3.6626C22.95 3.90426 23 4.1501 23 4.4001C23 4.6501 22.9542 4.89593 22.8625 5.1376C22.7708 5.37926 22.625 5.6001 22.425 5.8001L13.25 15.0001H9ZM11 13.0001H12.4L18.2 7.2001L17.5 6.5001L16.775 5.8001L11 11.5751V13.0001Z\" fill=\"#4CAF50\"><\/path><\/g><\/svg><span class=\"box-label\">Remarque<\/span><\/div><div class=\"box-content\">\n<p class=\"translation-block wp-block-paragraph\">If you are using QuickBooks Online Essentials, Plus, or Advanced <strong>with payroll enabled<\/strong>, you need to install the <a href=\"https:\/\/clockify.me\/help\/integrations-and-add-ons\/quickbooks-payroll-add-on\">QuickBooks Payroll Add-on<\/a> instead. The paid <a href=\"https:\/\/marketplace.cake.com\/addons\/7ceca637-7626-474c-aea0-56bbe5796397\">add-on<\/a> can be downloaded from <a href=\"http:\/\/cake.com\/\">CAKE.com<\/a> Marketplace. It also requires a Clockify account on Standard plan or higher.&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Pour v\u00e9rifier votre plan :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Ouvrez QuickBooks en ligne<\/li>\n\n\n\n<li>Go to Account and Settings -&gt; Billing and Subscription&nbsp;<\/li>\n\n\n\n<li>V\u00e9rifiez votre plan et vos fonctionnalit\u00e9s actuelles&nbsp;<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">La correspondance entre les clients et les projets ne correspond pas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La correspondance entre Clockify et QuickBooks se fait sur la base des noms et de la structure.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le nom d\u2019utilisateur dans Clockify doit correspondre \u00e0 un nom d\u2019employ\u00e9 dans QuickBooks<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si vous utilisez seulement des projets dans Clockify, les noms de projets doivent \u00eatre identiques aux noms de clients dans QBO<\/li>\n\n\n\n<li>Si vous utilisez \u00e0 la fois des clients et des projets dans Clockify :\n<ul class=\"wp-block-list\">\n<li>Les noms des clients Clockify doivent \u00eatre identiques aux noms des clients parents dans QBO<\/li>\n\n\n\n<li>Les noms des projets Clockify doivent \u00eatre identiques aux noms des sous-clients dans QBO<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-custom-highlight-box custom-box color-green\"><div class=\"box-header\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-green\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-green)\"><path d=\"M5 21.0001C4.45 21.0001 3.97917 20.8043 3.5875 20.4126C3.19583 20.0209 3 19.5501 3 19.0001V5.0001C3 4.4501 3.19583 3.97926 3.5875 3.5876C3.97917 3.19593 4.45 3.0001 5 3.0001H13.925L11.925 5.0001H5V19.0001H19V12.0501L21 10.0501V19.0001C21 19.5501 20.8042 20.0209 20.4125 20.4126C20.0208 20.8043 19.55 21.0001 19 21.0001H5ZM9 15.0001V10.7501L18.175 1.5751C18.375 1.3751 18.6 1.2251 18.85 1.1251C19.1 1.0251 19.35 0.975098 19.6 0.975098C19.8667 0.975098 20.1208 1.0251 20.3625 1.1251C20.6042 1.2251 20.825 1.3751 21.025 1.5751L22.425 3.0001C22.6083 3.2001 22.75 3.42093 22.85 3.6626C22.95 3.90426 23 4.1501 23 4.4001C23 4.6501 22.9542 4.89593 22.8625 5.1376C22.7708 5.37926 22.625 5.6001 22.425 5.8001L13.25 15.0001H9ZM11 13.0001H12.4L18.2 7.2001L17.5 6.5001L16.775 5.8001L11 11.5751V13.0001Z\" fill=\"#4CAF50\"><\/path><\/g><\/svg><span class=\"box-label\">Remarque<\/span><\/div><div class=\"box-content\">\n<p class=\"wp-block-paragraph\">If you only have projects in Clockify, in that case, you would sync them with customers in Quickbooks; however, if projects also have clients in Clockify, then your project will actually be a sub-customer and the client a parent customer in QBO.<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1476\" height=\"968\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN.png\" alt=\"\" class=\"wp-image-23815\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN.png 1476w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN-300x197.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN-1024x672.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN-768x504.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN-18x12.png 18w\" sizes=\"auto, (max-width: 1476px) 100vw, 1476px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">V\u00e9rifier les nouveaux utilisateurs et clients<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If everything has been set following the data mapping rules, make sure to resynchronize your QBO data with Clockify.\u00a0<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Cliquez sur le bouton <strong>three-dot icon<\/strong> next to your Workspace name<\/li>\n\n\n\n<li>S\u00e9lectionner <strong>Param\u00e8tres de l\u2019espace de travail<\/strong><\/li>\n\n\n\n<li>Cliquez sur <strong>Integrations &amp; add-ons<\/strong><\/li>\n\n\n\n<li>Cliquez sur <strong>V\u00e9rifier les nouveaux utilisateurs et clients<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1418\" height=\"632\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y.png\" alt=\"\" class=\"wp-image-23816\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y.png 1418w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y-300x134.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y-1024x456.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y-768x342.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y-18x8.png 18w\" sizes=\"auto, (max-width: 1418px) 100vw, 1418px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Reconnecter l\u2019int\u00e9gration<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If data synchronization was unsuccessful, try disconnecting the integration.\u00a0<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Cliquez sur <strong>three-dot icon<\/strong> next to your Workspace name<\/li>\n\n\n\n<li>S\u00e9lectionner <strong>Param\u00e8tres de l\u2019espace de travail<\/strong> > <strong>Integrations &amp; add-ons<\/strong><\/li>\n\n\n\n<li>S\u00e9lectionnez la fl\u00e8che d\u00e9roulante \u00e0 c\u00f4t\u00e9 de QuickBooks<\/li>\n\n\n\n<li>Cliquez sur <strong>D\u00e9connecter<\/strong><\/li>\n\n\n\n<li>Reconnectez votre compte QuickBooks et suivez les instructions<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Seules les saisies de temps facturables sont synchronis\u00e9es<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Assurez-vous que vos saisies de temps remplissent les crit\u00e8res suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Elles sont marqu\u00e9es comme facturables (repr\u00e9sent\u00e9es par l\u2019ic\u00f4ne de dollar bleu dans Clockify)<\/li>\n\n\n\n<li>Elles sont assign\u00e9es \u00e0 un projet (et \u00e0 un client, si applicable)<\/li>\n\n\n\n<li>Elles sont suivies par un utilisateur mapp\u00e9<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez v\u00e9rifier tous ces points via le rapport d\u00e9taill\u00e9 dans Clockify.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous rencontrez toujours des difficult\u00e9s ? Notre \u00e9quipe d\u2019assistance se fera un plaisir d\u2019examiner votre cas et de vous aider. Veuillez nous contacter \u00e0 l\u2019adresse support@clockify.me et nous fournir les informations suivantes :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Les informations sur votre forfait QBO actuel et si vous avez activ\u00e9 la fonctionnalit\u00e9 Paie<\/li>\n\n\n\n<li>Une capture d\u2019\u00e9cran de tout message d\u2019erreur que vous auriez pu recevoir lors de l\u2019envoi de temps \u00e0 QBO<\/li>\n\n\n\n<li>Une capture d\u2019\u00e9cran de vos projets, clients et utilisateurs \u00e0 partir de Clockify et QuickBooks<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"If time entries aren\u2019t syncing to QuickBooks, it could be due to how the integ&#8230;","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[92],"tags":[],"class_list":["post-23812","post","type-post","status-publish","format-standard","hentry","category-integration-issues"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milena Dimic Vlajic","author_link":"https:\/\/clockify.me\/help\/fr\/author\/millenaclockify-me"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/posts\/23812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/comments?post=23812"}],"version-history":[{"count":9,"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/posts\/23812\/revisions"}],"predecessor-version":[{"id":35349,"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/posts\/23812\/revisions\/35349"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/media?parent=23812"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/categories?post=23812"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/fr\/wp-json\/wp\/v2\/tags?post=23812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}