{"id":23507,"date":"2025-06-25T11:48:32","date_gmt":"2025-06-25T11:48:32","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23507"},"modified":"2026-04-24T06:29:38","modified_gmt":"2026-04-24T06:29:38","slug":"time-mismatch","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/pt\/troubleshooting\/permissions\/time-mismatch","title":{"rendered":"Incompatibilidade de tempo e valores nos relat\u00f3rios"},"content":{"rendered":"<p>Se voc\u00ea notar uma incompatibilidade em seus relat\u00f3rios, aqui est\u00e3o alguns motivos comuns pelos quais isso acontece:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">O modo compacto est\u00e1 ativado<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No Modo Compacto, cada entrada de tempo \u00e9 arredondada automaticamente para o minuto inteiro mais pr\u00f3ximo, apenas para fins de exibi\u00e7\u00e3o.<\/li>\n\n\n\n<li>Isso n\u00e3o afeta o tempo real rastreado; o sistema sempre armazena o tempo no formato completo.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Como exibir o formato de hora exato<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Clique no tr\u00eas pontos ao lado do nome do seu espa\u00e7o de trabalho<\/li>\n\n\n\n<li class=\"translation-block\">Clique nas <strong>Configura\u00e7\u00f5es do espa\u00e7o de trabalho<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Na lista suspensa <strong>Formato de dura\u00e7\u00e3o<\/strong>, selecione <strong>Completo<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXcQlnfhpNHlSkVZDMr8EN8QFAbFtUTxcMX6pZZubZJac8wvhX-nMm95PYHTg9cN_5JJgIapYPh4VQVodXhA3LSQIL-ZSVBHElX6EZIunrrUn1TKvWWMR8-EO8uDO-8rKbRJkkig1Q?key=XZmssafXgdhlV2XB9mRUkEGN\" alt=\"\"\/><\/figure>\n\n\n\n<p>Ao mudar para o formato completo, seus relat\u00f3rios exibir\u00e3o os dados mais precisos, sem arredondamento.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A hierarquia de valores afeta os c\u00e1lculos<\/h2>\n\n\n\n<p>Os valores de faturamento podem variar dependendo de como os valores s\u00e3o aplicados. No Clockify, um valor mais espec\u00edfico substitui um menos espec\u00edfico, nesta ordem:<\/p>\n\n\n\n<p class=\"translation-block\"><strong>Taxa de membros do projeto &gt; Taxa de tarefas &gt; Taxa de projetos &gt; Taxa de membros &gt; Taxa de espa\u00e7os de trabalho<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Como verificar quais custos (ou valores) s\u00e3o aplicados&nbsp;<\/h3>\n\n\n\n<p>Para identificar a origem de um custo, voc\u00ea pode verificar cada n\u00edvel na hierarquia de custos:<\/p>\n\n\n\n<p><strong>Custo de integrante do projeto<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Acesse a p\u00e1gina <strong>Projetos<\/strong> e abra o projeto desejado<\/li>\n\n\n\n<li class=\"translation-block\">Navegue at\u00e9 a aba <strong>Acesso<\/strong> dentro do projeto<\/li>\n\n\n\n<li class=\"translation-block\">Verifique a coluna <strong>Taxa fatur\u00e1vel<\/strong> para cada membro da equipe<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"533\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-member-rate-1024x533.png\" alt=\"\" class=\"wp-image-23509\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-member-rate-1024x533.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-member-rate-300x156.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-member-rate-768x400.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-member-rate-1536x800.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-member-rate-2048x1066.png 2048w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-member-rate-18x9.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Custo de tarefa<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Ainda dentro do projeto, navegue at\u00e9 a aba <strong>Tarefas<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Verifique a coluna <strong>Valor Hora<\/strong> para cada tarefa<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"535\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/task-rate-1024x535.png\" alt=\"\" class=\"wp-image-23510\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/task-rate-1024x535.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/task-rate-300x157.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/task-rate-768x401.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/task-rate-1536x802.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/task-rate-2048x1070.png 2048w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/task-rate-18x9.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Custo do projeto<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Ainda dentro do projeto, acesse a aba <strong>Configura\u00e7\u00f5es<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Deslize para baixo e verifique a <strong>Taxa fatur\u00e1vel do projeto<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"543\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-rate-1024x543.png\" alt=\"\" class=\"wp-image-23511\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-rate-1024x543.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-rate-300x159.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-rate-768x407.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-rate-1536x814.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-rate-2048x1086.png 2048w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-rate-18x10.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Custo do integrante da equipe<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Acesse a p\u00e1gina <strong>Equipe<\/strong> localizada na barra lateral<\/li>\n\n\n\n<li class=\"translation-block\">Verifique a coluna <strong>Taxa fatur\u00e1vel<\/strong> para cada membro da equipe<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/team-rate-1024x536.png\" alt=\"\" class=\"wp-image-23512\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/team-rate-1024x536.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/team-rate-300x157.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/team-rate-768x402.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/team-rate-1536x805.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/team-rate-2048x1073.png 2048w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/team-rate-18x9.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Custo do espa\u00e7o de trabalho<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Clique nos tr\u00eas pontos ao lado do nome do Espa\u00e7o de trabalho<\/li>\n\n\n\n<li class=\"translation-block\">Clique em <strong>Configura\u00e7\u00f5es do espa\u00e7o de trabalho<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Deslize para baixo e verifique a <strong>taxa fatur\u00e1vel do espa\u00e7o de trabalho<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"929\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/ws-rate-1024x929.png\" alt=\"\" class=\"wp-image-23513\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/ws-rate-1024x929.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/ws-rate-300x272.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/ws-rate-768x697.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/ws-rate-1536x1394.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/ws-rate-13x12.png 13w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/ws-rate.png 1706w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-custom-highlight-box custom-box color-green\"><div class=\"box-header\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-green\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-green)\"><path d=\"M5 21.0001C4.45 21.0001 3.97917 20.8043 3.5875 20.4126C3.19583 20.0209 3 19.5501 3 19.0001V5.0001C3 4.4501 3.19583 3.97926 3.5875 3.5876C3.97917 3.19593 4.45 3.0001 5 3.0001H13.925L11.925 5.0001H5V19.0001H19V12.0501L21 10.0501V19.0001C21 19.5501 20.8042 20.0209 20.4125 20.4126C20.0208 20.8043 19.55 21.0001 19 21.0001H5ZM9 15.0001V10.7501L18.175 1.5751C18.375 1.3751 18.6 1.2251 18.85 1.1251C19.1 1.0251 19.35 0.975098 19.6 0.975098C19.8667 0.975098 20.1208 1.0251 20.3625 1.1251C20.6042 1.2251 20.825 1.3751 21.025 1.5751L22.425 3.0001C22.6083 3.2001 22.75 3.42093 22.85 3.6626C22.95 3.90426 23 4.1501 23 4.4001C23 4.6501 22.9542 4.89593 22.8625 5.1376C22.7708 5.37926 22.625 5.6001 22.425 5.8001L13.25 15.0001H9ZM11 13.0001H12.4L18.2 7.2001L17.5 6.5001L16.775 5.8001L11 11.5751V13.0001Z\" fill=\"#4CAF50\"><\/path><\/g><\/svg><span class=\"box-label\">Nota<\/span><\/div><div class=\"box-content\">\n<p class=\"translation-block\">Voc\u00ea pode editar as taxas clicando no bot\u00e3o <strong>Alterar<\/strong> ao lado de cada valor por hora. Em um plano pago, voc\u00ea tem a op\u00e7\u00e3o de aplicar a taxa retroativamente selecionando <strong>Aplicar a todas as entradas de tempo futuras e passadas<\/strong>.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Discrep\u00e2ncia no relat\u00f3rio do Excel<\/h2>\n\n\n\n<p>Se voc\u00ea estiver observando pequenas diferen\u00e7as nos totais ao exportar relat\u00f3rios para o Excel, isso se deve \u00e0 forma como os decimais s\u00e3o tratados:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O aplicativo web e as exporta\u00e7\u00f5es em PDF calculam os valores usando 4 casas decimais, o que garante totais precisos, especialmente quando o tempo \u00e9 multiplicado por valor hora.&nbsp;<\/li>\n\n\n\n<li>Ao exportar para o Excel, os dados s\u00e3o enviados com apenas 2 casas decimais por motivos de exibi\u00e7\u00e3o e compatibilidade.<\/li>\n\n\n\n<li>Se voc\u00ea usar a f\u00f3rmula SOMA do Excel, os totais podem apresentar uma pequena diferen\u00e7a devido ao arredondamento no n\u00edvel do item.<\/li>\n<\/ul>\n\n\n\n<p><strong>Exemplo:&nbsp;<\/strong><\/p>\n\n\n\n<p>Um valor de entrada de tempo de R$33,3368 pode aparecer como R$33,34 no Excel. Quando somadas em v\u00e1rias entradas, essas pequenas diferen\u00e7as podem se acumular.&nbsp;<\/p>\n\n\n\n<p><strong>Para obter os valores mais precisos:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Confie no relat\u00f3rio da web ou na exporta\u00e7\u00e3o em PDF, que reflete o c\u00e1lculo real com precis\u00e3o decimal completa.&nbsp;<\/li>\n\n\n\n<li>Use as exporta\u00e7\u00f5es do Excel principalmente para dados brutos ou vis\u00f5es gerais b\u00e1sicas.<\/li>\n<\/ul>\n\n\n\n<p>Ainda com problemas? A equipe de suporte do Clockify ter\u00e1 prazer em analisar e ajudar voc\u00ea. Entre em contato conosco pelo e-mail support@clockify.me e inclua as seguintes informa\u00e7\u00f5es:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Uma captura de tela da discrep\u00e2ncia em quest\u00e3o<\/li>\n\n\n\n<li>Uma c\u00f3pia em CSV do relat\u00f3rio para o intervalo de datas relevante<\/li>\n\n\n\n<li>Informa\u00e7\u00f5es sobre a Taxa fatur\u00e1vel<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"If you\u2019re noticing a mismatch in your reports, here are a few common reasons w&#8230;","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[46],"tags":[],"class_list":["post-23507","post","type-post","status-publish","format-standard","hentry","category-permissions"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milena Dimic Vlajic","author_link":"https:\/\/clockify.me\/help\/pt\/author\/millenaclockify-me"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts\/23507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/comments?post=23507"}],"version-history":[{"count":23,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts\/23507\/revisions"}],"predecessor-version":[{"id":31153,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts\/23507\/revisions\/31153"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/media?parent=23507"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/categories?post=23507"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/tags?post=23507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}