{"id":23507,"date":"2025-06-25T11:48:32","date_gmt":"2025-06-25T11:48:32","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23507"},"modified":"2026-01-16T12:13:05","modified_gmt":"2026-01-16T12:13:05","slug":"time-mismatch","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/pt\/troubleshooting\/permissions\/time-mismatch","title":{"rendered":"Incompatibilidade de tempo e valores nos relat\u00f3rios"},"content":{"rendered":"<p>Se voc\u00ea notar uma incompatibilidade em seus relat\u00f3rios, aqui est\u00e3o alguns motivos comuns pelos quais isso acontece:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">O modo compacto est\u00e1 ativado<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No Modo Compacto, cada entrada de tempo \u00e9 arredondada automaticamente para o minuto inteiro mais pr\u00f3ximo, apenas para fins de exibi\u00e7\u00e3o.<\/li>\n\n\n\n<li>Isso n\u00e3o afeta o tempo real rastreado; o sistema sempre armazena o tempo no formato completo.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Para visualizar o formato exato da hora:<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navegue at\u00e9 as configura\u00e7\u00f5es do espa\u00e7o de trabalho clicando nos tr\u00eas pontos ao lado do nome do seu espa\u00e7o de trabalho.<\/li>\n\n\n\n<li>No menu suspenso de Formato de dura\u00e7\u00e3o, selecione Completo.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXcQlnfhpNHlSkVZDMr8EN8QFAbFtUTxcMX6pZZubZJac8wvhX-nMm95PYHTg9cN_5JJgIapYPh4VQVodXhA3LSQIL-ZSVBHElX6EZIunrrUn1TKvWWMR8-EO8uDO-8rKbRJkkig1Q?key=XZmssafXgdhlV2XB9mRUkEGN\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"note\">Depois de mudar para o formato completo, seus relat\u00f3rios mostrar\u00e3o os dados mais precisos sem arredondamentos.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A hierarquia de valores afeta os c\u00e1lculos<\/h2>\n\n\n\n<p>Os valores de faturamento podem variar dependendo de como os valores s\u00e3o aplicados. No Clockify, um valor mais espec\u00edfico substitui um menos espec\u00edfico, nesta ordem:<\/p>\n\n\n\n<p><strong>Custo por integrante do projeto &gt; custo de tarefa &gt; Custo de projeto &gt; Custo por integrante &gt; Custo  de espa\u00e7o de trabalho<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Como verificar quais custos (ou valores) s\u00e3o aplicados&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Para identificar a origem de um custo, voc\u00ea pode verificar cada n\u00edvel na hierarquia de custos:<\/p>\n\n\n\n<p><strong>Custo de integrante do projeto<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acesse a p\u00e1gina Projetos e abra o projeto relevante.<\/li>\n\n\n\n<li>Navegue at\u00e9 a aba Equipe do projeto.<\/li>\n\n\n\n<li>Verifique a coluna de Custos para cada integrante da equipe.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"533\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-member-rate-1024x533.png\" alt=\"\" class=\"wp-image-23509\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-member-rate-1024x533.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-member-rate-300x156.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-member-rate-768x400.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-member-rate-1536x800.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-member-rate-2048x1066.png 2048w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-member-rate-18x9.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Custo de tarefa<\/strong><\/p>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ainda dentro do Projeto, navegue at\u00e9 a aba Tarefas<\/li>\n\n\n\n<li>Verifique a coluna de Custos para cada tarefa<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"535\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/task-rate-1024x535.png\" alt=\"\" class=\"wp-image-23510\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/task-rate-1024x535.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/task-rate-300x157.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/task-rate-768x401.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/task-rate-1536x802.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/task-rate-2048x1070.png 2048w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/task-rate-18x9.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Custo do projeto<\/strong><\/p>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navegue at\u00e9 a aba Configura\u00e7\u00f5es do projeto&nbsp;<\/li>\n\n\n\n<li>Role um pouco para baixo e verifique o Custos<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"543\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-rate-1024x543.png\" alt=\"\" class=\"wp-image-23511\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-rate-1024x543.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-rate-300x159.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-rate-768x407.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-rate-1536x814.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-rate-2048x1086.png 2048w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/project-rate-18x10.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Custo do integrante da equipe<\/strong><\/p>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navegue at\u00e9 a aba Equipe localizada na barra lateral<\/li>\n\n\n\n<li>Verifique o Custo de integrante da equipe na coluna de Custos&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/team-rate-1024x536.png\" alt=\"\" class=\"wp-image-23512\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/team-rate-1024x536.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/team-rate-300x157.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/team-rate-768x402.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/team-rate-1536x805.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/team-rate-2048x1073.png 2048w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/team-rate-18x9.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Custo do espa\u00e7o de trabalho<\/strong><\/p>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clique nos tr\u00eas pontos ao lado do nome do Espa\u00e7o de trabalho<\/li>\n\n\n\n<li>Clique na op\u00e7\u00e3o Configura\u00e7\u00f5es do espa\u00e7o de trabalho<\/li>\n\n\n\n<li>Role para baixo e verifique o Custo do espa\u00e7o de trabalho<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"929\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/ws-rate-1024x929.png\" alt=\"\" class=\"wp-image-23513\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/ws-rate-1024x929.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/ws-rate-300x272.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/ws-rate-768x697.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/ws-rate-1536x1394.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/ws-rate-13x12.png 13w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/ws-rate.png 1706w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"note\">Voc\u00ea pode editar os valores selecionando o bot\u00e3o Alterar localizado ao lado de cada valor por hora. Se voc\u00ea tiver um plano pago, ter\u00e1 a op\u00e7\u00e3o de aplicar o Custo retroativamente selecionando a op\u00e7\u00e3o Aplicar a todas as entradas de tempo futuras e passadas.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Discrep\u00e2ncia no relat\u00f3rio do Excel<\/h2>\n\n\n\n<p>Se voc\u00ea estiver observando pequenas diferen\u00e7as nos totais ao exportar relat\u00f3rios para o Excel, isso se deve \u00e0 forma como os decimais s\u00e3o tratados:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O aplicativo web e as exporta\u00e7\u00f5es em PDF calculam os valores usando 4 casas decimais, o que garante totais precisos, especialmente quando o tempo \u00e9 multiplicado por valor hora.&nbsp;<\/li>\n\n\n\n<li>Ao exportar para o Excel, os dados s\u00e3o enviados com apenas 2 casas decimais por motivos de exibi\u00e7\u00e3o e compatibilidade.<\/li>\n\n\n\n<li>Se voc\u00ea usar a f\u00f3rmula SOMA do Excel, os totais podem apresentar uma pequena diferen\u00e7a devido ao arredondamento no n\u00edvel do item.<\/li>\n<\/ul>\n\n\n\n<p><strong>Exemplo:&nbsp;<\/strong><\/p>\n\n\n\n<p>Um valor de entrada de tempo de R$33,3368 pode aparecer como R$33,34 no Excel. Quando somadas em v\u00e1rias entradas, essas pequenas diferen\u00e7as podem se acumular.&nbsp;<\/p>\n\n\n\n<p><strong>Para obter os valores mais precisos:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Confie no relat\u00f3rio da web ou na exporta\u00e7\u00e3o em PDF, que reflete o c\u00e1lculo real com precis\u00e3o decimal completa.&nbsp;<\/li>\n\n\n\n<li>Use as exporta\u00e7\u00f5es do Excel principalmente para dados brutos ou vis\u00f5es gerais b\u00e1sicas.<\/li>\n<\/ul>\n\n\n\n<p>Ainda com problemas? A equipe de suporte do Clockify ter\u00e1 prazer em analisar e ajudar voc\u00ea. Entre em contato conosco pelo e-mail support@clockify.me e inclua as seguintes informa\u00e7\u00f5es:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Uma captura de tela da discrep\u00e2ncia em quest\u00e3o<\/li>\n\n\n\n<li>Uma c\u00f3pia em CSV do relat\u00f3rio para o intervalo de datas relevante<\/li>\n\n\n\n<li>Informa\u00e7\u00f5es sobre a Taxa fatur\u00e1vel<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"If you\u2019re noticing a mismatch in your reports, here are a few common reasons w&#8230;","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[46],"tags":[],"class_list":["post-23507","post","type-post","status-publish","format-standard","hentry","category-permissions"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milena Dimic Vlajic","author_link":"https:\/\/clockify.me\/help\/pt\/author\/millenaclockify-me"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts\/23507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/comments?post=23507"}],"version-history":[{"count":5,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts\/23507\/revisions"}],"predecessor-version":[{"id":28532,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts\/23507\/revisions\/28532"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/media?parent=23507"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/categories?post=23507"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/tags?post=23507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}