{"id":23658,"date":"2025-06-26T08:43:25","date_gmt":"2025-06-26T08:43:25","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23658"},"modified":"2026-01-16T12:31:30","modified_gmt":"2026-01-16T12:31:30","slug":"time-off-notification-issues","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/pt\/troubleshooting\/time-off-notification-issues","title":{"rendered":"Problemas de notifica\u00e7\u00e3o de folgas"},"content":{"rendered":"<p>Se voc\u00ea n\u00e3o estiver recebendo notifica\u00e7\u00f5es de solicita\u00e7\u00e3o de folga, geralmente \u00e9 devido \u00e0s suas prefer\u00eancias de notifica\u00e7\u00e3o ou \u00e0 sua fun\u00e7\u00e3o no processo de aprova\u00e7\u00e3o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">As notifica\u00e7\u00f5es por e-mail sobre folgas est\u00e3o desativadas nas prefer\u00eancias<\/h2>\n\n\n\n<p>Mesmo que tudo esteja configurado corretamente, voc\u00ea n\u00e3o receber\u00e1 notifica\u00e7\u00f5es por e-mail se tiver desativado as notifica\u00e7\u00f5es de folga nas suas pr\u00f3prias configura\u00e7\u00f5es.&nbsp;<\/p>\n\n\n\n<p>Para verificar isso:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Clique na sua foto de perfil no canto superior direito e selecione Prefer\u00eancias<\/li>\n\n\n\n<li>Navegue at\u00e9 a aba Notifica\u00e7\u00f5es de e-mail<\/li>\n\n\n\n<li>Certifique-se de que a caixa de sele\u00e7\u00e3o Folgas esteja marcada<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"818\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdrD4PP9wUjmT2V-ZDLOD6DUSvc8EVlH5HSC8W0u0z8Z5Q_MOlg0wgwPIWFhrPLscYensEv3UEakVhNPU1loXd3Rt3_Q1P15X1ybtn1TTVL9VAQQ7ZjtJaxVRAv7dTrlUSjnfR3Dw.png\" alt=\"\" class=\"wp-image-23660\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdrD4PP9wUjmT2V-ZDLOD6DUSvc8EVlH5HSC8W0u0z8Z5Q_MOlg0wgwPIWFhrPLscYensEv3UEakVhNPU1loXd3Rt3_Q1P15X1ybtn1TTVL9VAQQ7ZjtJaxVRAv7dTrlUSjnfR3Dw.png 1600w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdrD4PP9wUjmT2V-ZDLOD6DUSvc8EVlH5HSC8W0u0z8Z5Q_MOlg0wgwPIWFhrPLscYensEv3UEakVhNPU1loXd3Rt3_Q1P15X1ybtn1TTVL9VAQQ7ZjtJaxVRAv7dTrlUSjnfR3Dw-300x153.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdrD4PP9wUjmT2V-ZDLOD6DUSvc8EVlH5HSC8W0u0z8Z5Q_MOlg0wgwPIWFhrPLscYensEv3UEakVhNPU1loXd3Rt3_Q1P15X1ybtn1TTVL9VAQQ7ZjtJaxVRAv7dTrlUSjnfR3Dw-1024x524.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdrD4PP9wUjmT2V-ZDLOD6DUSvc8EVlH5HSC8W0u0z8Z5Q_MOlg0wgwPIWFhrPLscYensEv3UEakVhNPU1loXd3Rt3_Q1P15X1ybtn1TTVL9VAQQ7ZjtJaxVRAv7dTrlUSjnfR3Dw-768x393.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdrD4PP9wUjmT2V-ZDLOD6DUSvc8EVlH5HSC8W0u0z8Z5Q_MOlg0wgwPIWFhrPLscYensEv3UEakVhNPU1loXd3Rt3_Q1P15X1ybtn1TTVL9VAQQ7ZjtJaxVRAv7dTrlUSjnfR3Dw-1536x785.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdrD4PP9wUjmT2V-ZDLOD6DUSvc8EVlH5HSC8W0u0z8Z5Q_MOlg0wgwPIWFhrPLscYensEv3UEakVhNPU1loXd3Rt3_Q1P15X1ybtn1TTVL9VAQQ7ZjtJaxVRAv7dTrlUSjnfR3Dw-18x9.png 18w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<p>Se isso estiver desativado, nenhuma notifica\u00e7\u00e3o ser\u00e1 enviada, mesmo que voc\u00ea esteja listado como aprovador.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Voc\u00ea n\u00e3o est\u00e1 designado como aprovador na pol\u00edtica<\/h2>\n\n\n\n<p>Voc\u00ea s\u00f3 receber\u00e1 notifica\u00e7\u00f5es se estiver listado como aprovador nas configura\u00e7\u00f5es da pol\u00edtica de Folga.&nbsp;<\/p>\n\n\n\n<p>Para verificar:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navegue at\u00e9 a p\u00e1gina Folgas na barra lateral<\/li>\n\n\n\n<li>Clique no \u00edcone de engrenagem e selecione Gerenciar pol\u00edticas.<\/li>\n\n\n\n<li>Clique nos tr\u00eas pontos ao lado da Pol\u00edtica e selecione Editar.<\/li>\n\n\n\n<li>Em Quem pode aprovar, verifique se o aprovador est\u00e1 definido como:&nbsp;<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Um administrador<\/li>\n\n\n\n<li>Um gerente de equipe<\/li>\n\n\n\n<li>Um integrante espec\u00edfico que foi adicionado \u00e0 lista de aprovadores.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"990\" height=\"1570\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXckv-DIqgt3TYXk0jv9B384cumFsgCpe2B7zjlBP0a5f-LbTPOT1XiMTk1wtT2ZbhXH3wT2ked7AIQfvQgWTeBxgnWatCMlXCDnC3cMn9LFMVl7kT9OLQDB4-A_wjdGx_Y0NTzLZw.png\" alt=\"\" class=\"wp-image-23661\" style=\"width:487px;height:auto\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXckv-DIqgt3TYXk0jv9B384cumFsgCpe2B7zjlBP0a5f-LbTPOT1XiMTk1wtT2ZbhXH3wT2ked7AIQfvQgWTeBxgnWatCMlXCDnC3cMn9LFMVl7kT9OLQDB4-A_wjdGx_Y0NTzLZw.png 990w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXckv-DIqgt3TYXk0jv9B384cumFsgCpe2B7zjlBP0a5f-LbTPOT1XiMTk1wtT2ZbhXH3wT2ked7AIQfvQgWTeBxgnWatCMlXCDnC3cMn9LFMVl7kT9OLQDB4-A_wjdGx_Y0NTzLZw-189x300.png 189w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXckv-DIqgt3TYXk0jv9B384cumFsgCpe2B7zjlBP0a5f-LbTPOT1XiMTk1wtT2ZbhXH3wT2ked7AIQfvQgWTeBxgnWatCMlXCDnC3cMn9LFMVl7kT9OLQDB4-A_wjdGx_Y0NTzLZw-646x1024.png 646w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXckv-DIqgt3TYXk0jv9B384cumFsgCpe2B7zjlBP0a5f-LbTPOT1XiMTk1wtT2ZbhXH3wT2ked7AIQfvQgWTeBxgnWatCMlXCDnC3cMn9LFMVl7kT9OLQDB4-A_wjdGx_Y0NTzLZw-768x1218.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXckv-DIqgt3TYXk0jv9B384cumFsgCpe2B7zjlBP0a5f-LbTPOT1XiMTk1wtT2ZbhXH3wT2ked7AIQfvQgWTeBxgnWatCMlXCDnC3cMn9LFMVl7kT9OLQDB4-A_wjdGx_Y0NTzLZw-969x1536.png 969w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXckv-DIqgt3TYXk0jv9B384cumFsgCpe2B7zjlBP0a5f-LbTPOT1XiMTk1wtT2ZbhXH3wT2ked7AIQfvQgWTeBxgnWatCMlXCDnC3cMn9LFMVl7kT9OLQDB4-A_wjdGx_Y0NTzLZw-8x12.png 8w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Voc\u00ea \u00e9 um gerente de equipe, mas o solicitante n\u00e3o est\u00e1 sob sua gest\u00e3o&nbsp;<\/h2>\n\n\n\n<p>Ser um gerente de equipe n\u00e3o garante que voc\u00ea receber\u00e1 notifica\u00e7\u00f5es. Voc\u00ea s\u00f3 ser\u00e1 notificado se o usu\u00e1rio que solicitou a folga fizer parte da sua equipe.&nbsp;<\/p>\n\n\n\n<p>Para confirmar:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navegue at\u00e9 a p\u00e1gina da Equipe na barra lateral<\/li>\n\n\n\n<li>Clique na sua fun\u00e7\u00e3o<\/li>\n\n\n\n<li>Verifique se o usu\u00e1rio em quest\u00e3o est\u00e1 listado sob sua ger\u00eancia&nbsp;<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1508\" height=\"1506\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcTNjG6NNl0-1suep7Fy94eJIV8CS4qcmjFwX5QLnW3kkItD_jqv2KfvZEpCNYPbSBxB1GDSW2dkLcfQatmSN-d0eNTly7bi-nAUGyJHZ5ivRGJoefTHfsXXdoWxt5OrF-Eho1ROA.png\" alt=\"\" class=\"wp-image-23662\" style=\"width:498px;height:auto\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcTNjG6NNl0-1suep7Fy94eJIV8CS4qcmjFwX5QLnW3kkItD_jqv2KfvZEpCNYPbSBxB1GDSW2dkLcfQatmSN-d0eNTly7bi-nAUGyJHZ5ivRGJoefTHfsXXdoWxt5OrF-Eho1ROA.png 1508w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcTNjG6NNl0-1suep7Fy94eJIV8CS4qcmjFwX5QLnW3kkItD_jqv2KfvZEpCNYPbSBxB1GDSW2dkLcfQatmSN-d0eNTly7bi-nAUGyJHZ5ivRGJoefTHfsXXdoWxt5OrF-Eho1ROA-300x300.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcTNjG6NNl0-1suep7Fy94eJIV8CS4qcmjFwX5QLnW3kkItD_jqv2KfvZEpCNYPbSBxB1GDSW2dkLcfQatmSN-d0eNTly7bi-nAUGyJHZ5ivRGJoefTHfsXXdoWxt5OrF-Eho1ROA-1024x1024.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcTNjG6NNl0-1suep7Fy94eJIV8CS4qcmjFwX5QLnW3kkItD_jqv2KfvZEpCNYPbSBxB1GDSW2dkLcfQatmSN-d0eNTly7bi-nAUGyJHZ5ivRGJoefTHfsXXdoWxt5OrF-Eho1ROA-150x150.png 150w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcTNjG6NNl0-1suep7Fy94eJIV8CS4qcmjFwX5QLnW3kkItD_jqv2KfvZEpCNYPbSBxB1GDSW2dkLcfQatmSN-d0eNTly7bi-nAUGyJHZ5ivRGJoefTHfsXXdoWxt5OrF-Eho1ROA-768x767.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcTNjG6NNl0-1suep7Fy94eJIV8CS4qcmjFwX5QLnW3kkItD_jqv2KfvZEpCNYPbSBxB1GDSW2dkLcfQatmSN-d0eNTly7bi-nAUGyJHZ5ivRGJoefTHfsXXdoWxt5OrF-Eho1ROA-12x12.png 12w\" sizes=\"auto, (max-width: 1508px) 100vw, 1508px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Os administradores n\u00e3o s\u00e3o notificados quando os gerentes de equipe s\u00e3o os aprovadores atribu\u00eddos<\/h2>\n\n\n\n<p>Se a pol\u00edtica de Folga estiver definida para que os gerentes de equipe possam aprovar solicita\u00e7\u00f5es, os administradores n\u00e3o receber\u00e3o notifica\u00e7\u00f5es, mesmo que sejam administradores no n\u00edvel do espa\u00e7o de trabalho.<\/p>\n\n\n\n<p>Se voc\u00ea for um Administrador e quiser ser notificado:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Atribua-se como gerente de equipe aos usu\u00e1rios ou equipes pelos quais voc\u00ea \u00e9 respons\u00e1vel por meio da p\u00e1gina Equipe<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block\">Ainda com problemas? A equipe de suporte do Clockify ter\u00e1 prazer em analisar e ajudar voc\u00ea. Entre em contato conosco pelo e-mail <a href=\"mailto:support@clockify.me\">support@clockify.me<\/a> e inclua as seguintes informa\u00e7\u00f5es:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Captura de tela das configura\u00e7\u00f5es da pol\u00edtica, mostrando a fun\u00e7\u00e3o do aprovador<\/li>\n\n\n\n<li>Confirma\u00e7\u00e3o da sua fun\u00e7\u00e3o no ambiente de trabalho<\/li>\n\n\n\n<li>Captura de tela das suas prefer\u00eancias de notifica\u00e7\u00e3o por e-mail<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"If you are not receiving time off request notifications, it\u2019s usually due to y&#8230;","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[87],"tags":[],"class_list":["post-23658","post","type-post","status-publish","format-standard","hentry","category-time-off-issues"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milena Dimic Vlajic","author_link":"https:\/\/clockify.me\/help\/pt\/author\/millenaclockify-me"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts\/23658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/comments?post=23658"}],"version-history":[{"count":3,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts\/23658\/revisions"}],"predecessor-version":[{"id":25577,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts\/23658\/revisions\/25577"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/media?parent=23658"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/categories?post=23658"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/tags?post=23658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}