{"id":23729,"date":"2025-06-26T11:59:31","date_gmt":"2025-06-26T11:59:31","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23729"},"modified":"2026-10-12T08:32:35","modified_gmt":"2026-10-12T08:32:35","slug":"managers-cant-see-timesheets","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/pt\/troubleshooting\/approvals-troubleshooting\/managers-cant-see-timesheets","title":{"rendered":"Gerentes de projeto ou de equipe n\u00e3o conseguem ver ou aprovar planilhas de horas"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Se os gerentes de projeto ou de equipe n\u00e3o tiverem acesso aos quadros de hor\u00e1rios ou n\u00e3o conseguirem aprov\u00e1-los, o problema geralmente est\u00e1 relacionado \u00e0s configura\u00e7\u00f5es do espa\u00e7o de trabalho ou \u00e0 configura\u00e7\u00e3o de suas fun\u00e7\u00f5es. Veja como identificar o que est\u00e1 impedindo o acesso.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">As permiss\u00f5es de aprova\u00e7\u00e3o n\u00e3o est\u00e3o habilitadas para a fun\u00e7\u00e3o do gerente<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Gerentes de projeto ou de equipe s\u00f3 podem aprovar planilhas de horas se o ambiente de trabalho estiver configurado para isso.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para verificar a configura\u00e7\u00e3o de aprova\u00e7\u00e3o do ambiente de trabalho:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Clique nos <img loading=\"lazy\" decoding=\"async\" width=\"20\" height=\"20\" class=\"wp-image-32624\" style=\"width: 20px;\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2021\/05\/menu-tn-more_horizontal.png\" alt=\"\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2021\/05\/menu-tn-more_horizontal.png 40w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2021\/05\/menu-tn-more_horizontal-12x12.png 12w\" sizes=\"auto, (max-width: 20px) 100vw, 20px\" \/>three dots next to the workspace name<\/li>\n\n\n\n<li>Selecione <strong>Configura\u00e7\u00f5es do espa\u00e7o de trabalho<\/strong><\/li>\n\n\n\n<li>Clique em <strong>Permiss\u00f5es<\/strong> na barra lateral<\/li>\n\n\n\n<li>Review the setting under <strong>Quem pode aprovar planilhas de horas enviadas<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If it\u2019s set to Admins and Project managers, only admins and project managers can approve<\/li>\n\n\n\n<li>If it\u2019s set to Admins and Team managers, only admins and team managers can approve\u00a0<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"529\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/Who-can-approved-submitted-timesheets-1024x529.png\" alt=\"\" class=\"wp-image-35351\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/Who-can-approved-submitted-timesheets-1024x529.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/Who-can-approved-submitted-timesheets-300x155.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/Who-can-approved-submitted-timesheets-767x396.png 767w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/Who-can-approved-submitted-timesheets-18x9.png 18w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/Who-can-approved-submitted-timesheets-1536x793.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/Who-can-approved-submitted-timesheets-2048x1057.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-custom-highlight-box custom-box color-green\"><div class=\"box-header\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-green\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-green)\"><path d=\"M5 21.0001C4.45 21.0001 3.97917 20.8043 3.5875 20.4126C3.19583 20.0209 3 19.5501 3 19.0001V5.0001C3 4.4501 3.19583 3.97926 3.5875 3.5876C3.97917 3.19593 4.45 3.0001 5 3.0001H13.925L11.925 5.0001H5V19.0001H19V12.0501L21 10.0501V19.0001C21 19.5501 20.8042 20.0209 20.4125 20.4126C20.0208 20.8043 19.55 21.0001 19 21.0001H5ZM9 15.0001V10.7501L18.175 1.5751C18.375 1.3751 18.6 1.2251 18.85 1.1251C19.1 1.0251 19.35 0.975098 19.6 0.975098C19.8667 0.975098 20.1208 1.0251 20.3625 1.1251C20.6042 1.2251 20.825 1.3751 21.025 1.5751L22.425 3.0001C22.6083 3.2001 22.75 3.42093 22.85 3.6626C22.95 3.90426 23 4.1501 23 4.4001C23 4.6501 22.9542 4.89593 22.8625 5.1376C22.7708 5.37926 22.625 5.6001 22.425 5.8001L13.25 15.0001H9ZM11 13.0001H12.4L18.2 7.2001L17.5 6.5001L16.775 5.8001L11 11.5751V13.0001Z\" fill=\"#4CAF50\"><\/path><\/g><\/svg><span class=\"box-label\">Nota<\/span><\/div><div class=\"box-content\">\n<p class=\"wp-block-paragraph\">Se o grupo de aprova\u00e7\u00e3o errado for selecionado, o gerente n\u00e3o ver\u00e1 nenhuma op\u00e7\u00e3o de aprova\u00e7\u00e3o, mesmo que esteja atribu\u00eddo ao projeto ou equipe.\u00a0<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">O gerente n\u00e3o est\u00e1 atribu\u00eddo aos projetos ou usu\u00e1rios relevantes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Os gerentes de projeto receber\u00e3o apenas planilhas de horas contendo entradas referentes aos projetos que gerenciam.<\/li>\n\n\n\n<li>Os gerentes de equipe receber\u00e3o apenas planilhas de horas dos usu\u00e1rios que gerenciam.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Para verificar atribui\u00e7\u00f5es de gerenciamento:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navegue at\u00e9 a p\u00e1gina da Equipe<\/li>\n\n\n\n<li>Encontre o gerente em quest\u00e3o e clique no t\u00edtulo da fun\u00e7\u00e3o dele.<\/li>\n\n\n\n<li>Na fun\u00e7\u00e3o gerente de projeto ou gerente de equipe, clique para abrir a lista de projetos ou integrantes da equipe atribu\u00eddos.&nbsp;<\/li>\n\n\n\n<li>Certifique-se de que os projetos ou usu\u00e1rios corretos estejam selecionados.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"855\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcTeuDWRoUgsubyc6mrQM9XBWVZeiPCnEvOIe8qX5BoVU25f2iQp6UGxgNF_GxTorgm8BLSLe9OvdhyKnf-0ldz9AIPUD-lwHmoHhLIKEdDujIjqc6uidaAH8VDUwb2sySc1YhOTg.png\" alt=\"\" class=\"wp-image-23733\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcTeuDWRoUgsubyc6mrQM9XBWVZeiPCnEvOIe8qX5BoVU25f2iQp6UGxgNF_GxTorgm8BLSLe9OvdhyKnf-0ldz9AIPUD-lwHmoHhLIKEdDujIjqc6uidaAH8VDUwb2sySc1YhOTg.png 1600w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcTeuDWRoUgsubyc6mrQM9XBWVZeiPCnEvOIe8qX5BoVU25f2iQp6UGxgNF_GxTorgm8BLSLe9OvdhyKnf-0ldz9AIPUD-lwHmoHhLIKEdDujIjqc6uidaAH8VDUwb2sySc1YhOTg-300x160.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcTeuDWRoUgsubyc6mrQM9XBWVZeiPCnEvOIe8qX5BoVU25f2iQp6UGxgNF_GxTorgm8BLSLe9OvdhyKnf-0ldz9AIPUD-lwHmoHhLIKEdDujIjqc6uidaAH8VDUwb2sySc1YhOTg-1024x547.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcTeuDWRoUgsubyc6mrQM9XBWVZeiPCnEvOIe8qX5BoVU25f2iQp6UGxgNF_GxTorgm8BLSLe9OvdhyKnf-0ldz9AIPUD-lwHmoHhLIKEdDujIjqc6uidaAH8VDUwb2sySc1YhOTg-768x410.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcTeuDWRoUgsubyc6mrQM9XBWVZeiPCnEvOIe8qX5BoVU25f2iQp6UGxgNF_GxTorgm8BLSLe9OvdhyKnf-0ldz9AIPUD-lwHmoHhLIKEdDujIjqc6uidaAH8VDUwb2sySc1YhOTg-1536x821.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcTeuDWRoUgsubyc6mrQM9XBWVZeiPCnEvOIe8qX5BoVU25f2iQp6UGxgNF_GxTorgm8BLSLe9OvdhyKnf-0ldz9AIPUD-lwHmoHhLIKEdDujIjqc6uidaAH8VDUwb2sySc1YhOTg-18x10.png 18w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">As planilhas de hora j\u00e1 foram aprovadas por um administrador<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Os administradores podem aprovar qualquer planilha de horas, independentemente do projeto ou equipe. Depois que uma planilha \u00e9 aprovada por um administrador, ela n\u00e3o pode ser aprovada novamente pelo gerente do projeto ou equipe.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nesse caso, a op\u00e7\u00e3o de aprova\u00e7\u00e3o n\u00e3o estar\u00e1 mais dispon\u00edvel para gerentes de projeto ou equipe, pois a planilha de horas j\u00e1 foi aprovada. Voc\u00ea pode encontrar essas planilhas de horas na aba Arquivo na p\u00e1gina Aprova\u00e7\u00f5es.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Ainda com problemas? A equipe de suporte do Clockify ter\u00e1 prazer em analisar e ajudar voc\u00ea. Entre em contato conosco pelo e-mail <a href=\"mailto:support@clockify.me\">support@clockify.me<\/a> e nos forne\u00e7a as seguintes informa\u00e7\u00f5es:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Informa\u00e7\u00f5es sobre a fun\u00e7\u00e3o atribu\u00edda<\/li>\n\n\n\n<li>Uma captura de tela dos usu\u00e1rios ou projetos atribu\u00eddos<\/li>\n\n\n\n<li>O nome do usu\u00e1rio cuja planilha deve estar dispon\u00edvel para aprova\u00e7\u00e3o<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"If Project or Team Managers don\u2019t have access to timesheets or can\u2019t approve&#8230;","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[89],"tags":[],"class_list":["post-23729","post","type-post","status-publish","format-standard","hentry","category-approvals-troubleshooting"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milena Dimic Vlajic","author_link":"https:\/\/clockify.me\/help\/pt\/author\/millenaclockify-me"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts\/23729","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/comments?post=23729"}],"version-history":[{"count":8,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts\/23729\/revisions"}],"predecessor-version":[{"id":35355,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts\/23729\/revisions\/35355"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/media?parent=23729"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/categories?post=23729"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/tags?post=23729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}