{"id":23812,"date":"2025-06-27T06:49:59","date_gmt":"2025-06-27T06:49:59","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23812"},"modified":"2026-10-19T14:29:50","modified_gmt":"2026-10-19T14:29:50","slug":"entries-not-syncing-to-quickbooks","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/pt\/troubleshooting\/entries-not-syncing-to-quickbooks","title":{"rendered":"Entradas de horas n\u00e3o est\u00e3o sincronizando com o QuickBooks"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Se as entradas de horas n\u00e3o estiverem sincronizando com o QuickBooks, o problema pode estar na configura\u00e7\u00e3o da integra\u00e7\u00e3o, na compatibilidade do plano ou na estrutura\u00e7\u00e3o de projetos e clientes. Veja como a conex\u00e3o funciona e o que verificar se a sincroniza\u00e7\u00e3o falhar.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">O plano do QuickBooks pode n\u00e3o ser compat\u00edvel<\/h2>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">A <a href=\"https:\/\/clockify.me\/help\/pt\/integrations-and-add-ons\/quickbooks-integration\">integra\u00e7\u00e3o do Clockify com o QuickBooks<\/a> exige que voc\u00ea esteja nos planos <strong>Standard, Pro ou Enterprise<\/strong>. Al\u00e9m disso, ela funciona apenas com:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>QuickBooks Online Essentials<\/li>\n\n\n\n<li>QuickBooks Online Plus<\/li>\n\n\n\n<li>QuickBooks Advanced<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">A integra\u00e7\u00e3o n\u00e3o funciona com contas do QuickBooks que tenham a <strong>folha de pagamento habilitada<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-custom-highlight-box custom-box color-green\"><div class=\"box-header\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-green\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-green)\"><path d=\"M5 21.0001C4.45 21.0001 3.97917 20.8043 3.5875 20.4126C3.19583 20.0209 3 19.5501 3 19.0001V5.0001C3 4.4501 3.19583 3.97926 3.5875 3.5876C3.97917 3.19593 4.45 3.0001 5 3.0001H13.925L11.925 5.0001H5V19.0001H19V12.0501L21 10.0501V19.0001C21 19.5501 20.8042 20.0209 20.4125 20.4126C20.0208 20.8043 19.55 21.0001 19 21.0001H5ZM9 15.0001V10.7501L18.175 1.5751C18.375 1.3751 18.6 1.2251 18.85 1.1251C19.1 1.0251 19.35 0.975098 19.6 0.975098C19.8667 0.975098 20.1208 1.0251 20.3625 1.1251C20.6042 1.2251 20.825 1.3751 21.025 1.5751L22.425 3.0001C22.6083 3.2001 22.75 3.42093 22.85 3.6626C22.95 3.90426 23 4.1501 23 4.4001C23 4.6501 22.9542 4.89593 22.8625 5.1376C22.7708 5.37926 22.625 5.6001 22.425 5.8001L13.25 15.0001H9ZM11 13.0001H12.4L18.2 7.2001L17.5 6.5001L16.775 5.8001L11 11.5751V13.0001Z\" fill=\"#4CAF50\"><\/path><\/g><\/svg><span class=\"box-label\">Nota<\/span><\/div><div class=\"box-content\">\n<p class=\"translation-block wp-block-paragraph\">Se voc\u00ea estiver usando o QuickBooks Online Essentials, Plus ou Advanced <strong>com a folha de pagamento (payroll) ativada<\/strong>, precisar\u00e1 instalar o <a href=\"https:\/\/clockify.me\/help\/pt\/integrations-and-add-ons\/quickbooks-payroll-add-on\">complemento QuickBooks Payroll<\/a>. Esse <a href=\"https:\/\/marketplace.cake.com\/addons\/7ceca637-7626-474c-aea0-56bbe5796397\">complemento<\/a> pago pode ser baixado no Marketplace da <a href=\"http:\/\/cake.com\/\">CAKE.com<\/a>. Ele tamb\u00e9m requer uma conta no Clockify com plano Standard ou superior.&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Para verificar seu plano:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Abra o QuickBooks Online<\/li>\n\n\n\n<li>V\u00e1 para Conta e Configura\u00e7\u00f5es -&gt; Faturamento e Assinatura&nbsp;<\/li>\n\n\n\n<li>Revise seu plano e recursos atuais&nbsp;<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">O mapeamento do cliente e do projeto n\u00e3o corresponde<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O mapeamento entre o Clockify e o QuickBooks acontece com base na correspond\u00eancia de nomes e estruturas.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O nome de um usu\u00e1rio do Clockify deve corresponder ao nome de um funcion\u00e1rio no QuickBooks<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se estiver usando apenas projetos no Clockify, os nomes dos projetos devem ser id\u00eanticos aos nomes dos clientes no QBO<\/li>\n\n\n\n<li>Se estiver usando clientes e projetos no Clockify:\n<ul class=\"wp-block-list\">\n<li>Os clientes do Clockify devem ter o mesmo nome dos clientes principais no QBO.<\/li>\n\n\n\n<li>Os projetos do Clockfy devem ter o mesmo nome dos subclientes no QBO.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-custom-highlight-box custom-box color-green\"><div class=\"box-header\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-green\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-green)\"><path d=\"M5 21.0001C4.45 21.0001 3.97917 20.8043 3.5875 20.4126C3.19583 20.0209 3 19.5501 3 19.0001V5.0001C3 4.4501 3.19583 3.97926 3.5875 3.5876C3.97917 3.19593 4.45 3.0001 5 3.0001H13.925L11.925 5.0001H5V19.0001H19V12.0501L21 10.0501V19.0001C21 19.5501 20.8042 20.0209 20.4125 20.4126C20.0208 20.8043 19.55 21.0001 19 21.0001H5ZM9 15.0001V10.7501L18.175 1.5751C18.375 1.3751 18.6 1.2251 18.85 1.1251C19.1 1.0251 19.35 0.975098 19.6 0.975098C19.8667 0.975098 20.1208 1.0251 20.3625 1.1251C20.6042 1.2251 20.825 1.3751 21.025 1.5751L22.425 3.0001C22.6083 3.2001 22.75 3.42093 22.85 3.6626C22.95 3.90426 23 4.1501 23 4.4001C23 4.6501 22.9542 4.89593 22.8625 5.1376C22.7708 5.37926 22.625 5.6001 22.425 5.8001L13.25 15.0001H9ZM11 13.0001H12.4L18.2 7.2001L17.5 6.5001L16.775 5.8001L11 11.5751V13.0001Z\" fill=\"#4CAF50\"><\/path><\/g><\/svg><span class=\"box-label\">Nota<\/span><\/div><div class=\"box-content\">\n<p class=\"wp-block-paragraph\">Se voc\u00ea tiver apenas projetos no Clockify, poder\u00e1 sincroniz\u00e1-los com clientes no QuickBooks; no entanto, se os projetos tamb\u00e9m estiverem vinculados a clientes no Clockify, o projeto ser\u00e1 tratado como um subcliente, e o cliente, como um cliente principal no QBO.<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1476\" height=\"968\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN.png\" alt=\"\" class=\"wp-image-23815\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN.png 1476w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN-300x197.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN-1024x672.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN-768x504.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN-18x12.png 18w\" sizes=\"auto, (max-width: 1476px) 100vw, 1476px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Verifique se h\u00e1 novos usu\u00e1rios e clientes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Se tudo tiver sido configurado seguindo as regras de mapeamento de dados, certifique-se de ressincronizar seus dados do QBO com o Clockify.&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Clique no <strong>\u00edcone de tr\u00eas pontos<\/strong> ao lado do nome do seu espa\u00e7o de trabalho<\/li>\n\n\n\n<li class=\"translation-block\">Selecione <strong>Configura\u00e7\u00f5es do espa\u00e7o de trabalho<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Clique em <strong>Integra\u00e7\u00f5es e complementos<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Clique em <strong>Verificar novos usu\u00e1rios e clientes<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1418\" height=\"632\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y.png\" alt=\"\" class=\"wp-image-23816\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y.png 1418w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y-300x134.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y-1024x456.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y-768x342.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y-18x8.png 18w\" sizes=\"auto, (max-width: 1418px) 100vw, 1418px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Reconecte a integra\u00e7\u00e3o<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Se a sincroniza\u00e7\u00e3o de dados n\u00e3o tiver sido bem-sucedida, tente desconectar a integra\u00e7\u00e3o.&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Clique no \u00edcone de<strong> tr\u00eas pontos<\/strong> ao lado do nome do seu espa\u00e7o de trabalho.<\/li>\n\n\n\n<li class=\"translation-block\">Selecione <strong>Configura\u00e7\u00f5es do espa\u00e7o de trabalho &gt; Integra\u00e7\u00f5es e complementos<\/strong><\/li>\n\n\n\n<li>Selecione a seta suspensa ao lado de QuickBooks<\/li>\n\n\n\n<li class=\"translation-block\">Clique em <strong>Desconectar<\/strong><\/li>\n\n\n\n<li>Reconecte sua conta do QuickBooks e siga as instru\u00e7\u00f5es<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Somente as entradas de horas fatur\u00e1veis ser\u00e3o sincronizadas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Certifique-se de que suas entradas de horas atendam a estes crit\u00e9rios:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Marcadas como fatur\u00e1veis (representadas pelo \u00edcone de d\u00f3lar azul no Clockify)<\/li>\n\n\n\n<li>Atribu\u00eddo a um projeto (e cliente, se aplic\u00e1vel)<\/li>\n\n\n\n<li>Rastreado por um usu\u00e1rio mapeado<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea pode verificar tudo isso no Relat\u00f3rio detalhado do Clockify.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ainda est\u00e1 com problemas? A equipe de suporte do Clockify ter\u00e1 prazer em ajudar. Entre em contato conosco pelo e-mail support@clockify.me e inclua as seguintes informa\u00e7\u00f5es:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Informa\u00e7\u00f5es sobre seu plano QBO atual e se voc\u00ea possui o recurso de Folha de Pagamento habilitado<\/li>\n\n\n\n<li>Uma captura de tela de quaisquer mensagens de erro que voc\u00ea possa ter recebido ao enviar horas para o QBO<\/li>\n\n\n\n<li>Uma captura de tela dos seus projetos, clientes e usu\u00e1rios do Clockify e do QuickBooks<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"If time entries aren\u2019t syncing to QuickBooks, it could be due to how the integ&#8230;","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[92],"tags":[],"class_list":["post-23812","post","type-post","status-publish","format-standard","hentry","category-integration-issues"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milena Dimic Vlajic","author_link":"https:\/\/clockify.me\/help\/pt\/author\/millenaclockify-me"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts\/23812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/comments?post=23812"}],"version-history":[{"count":15,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts\/23812\/revisions"}],"predecessor-version":[{"id":35844,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts\/23812\/revisions\/35844"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/media?parent=23812"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/categories?post=23812"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/tags?post=23812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}