{"id":23812,"date":"2025-06-27T06:49:59","date_gmt":"2025-06-27T06:49:59","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23812"},"modified":"2026-01-16T12:47:01","modified_gmt":"2026-01-16T12:47:01","slug":"entries-not-syncing-to-quickbooks","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/pt\/troubleshooting\/entries-not-syncing-to-quickbooks","title":{"rendered":"Entradas de tempo n\u00e3o est\u00e3o sincronizando com o QuickBooks"},"content":{"rendered":"<p>Se as entradas de tempo n\u00e3o estiverem sincronizando com o QuickBooks, o problema pode estar na configura\u00e7\u00e3o da integra\u00e7\u00e3o, na compatibilidade do plano ou na estrutura\u00e7\u00e3o de projetos e clientes. Veja como a conex\u00e3o funciona e o que verificar se a sincroniza\u00e7\u00e3o falhar.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">O plano do QuickBooks pode n\u00e3o ser compat\u00edvel<\/h2>\n\n\n\n<p>A integra\u00e7\u00e3o do Clockify com o QuickBooks funciona apenas com:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>QuickBooks Online Essentials<\/li>\n\n\n\n<li>QuickBooks Online Plus<\/li>\n<\/ul>\n\n\n\n<p><br>Se voc\u00ea estiver usando o QBO Simple Start, Advanced com Folha de Pagamento ou qualquer plano com Folha de Pagamento habilitada, a integra\u00e7\u00e3o n\u00e3o funcionar\u00e1 devido a problemas de compatibilidade.&nbsp;<\/p>\n\n\n\n<p>Para verificar seu plano:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Abra o QuickBooks Online<\/li>\n\n\n\n<li>Acesse Conta e Configura\u00e7\u00f5es -&gt; Faturamento e Assinatura\u00a0<\/li>\n\n\n\n<li>Revise seu plano e recursos atuais\u00a0<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">O mapeamento do cliente e do projeto n\u00e3o corresponde<\/h2>\n\n\n\n<p>O mapeamento entre Clockify e QuickBooks acontece com base na correspond\u00eancia de nomes e estruturas.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O nome de um usu\u00e1rio Clockify deve corresponder ao nome de um funcion\u00e1rio no QuickBooks<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se estiver usando apenas projetos no Clockify, os nomes dos projetos devem ser id\u00eanticos aos nomes dos clientes no QBO<\/li>\n\n\n\n<li>Se estiver usando clientes e projetos no Clockify:\n<ul class=\"wp-block-list\">\n<li>Os clientes do Clockify devem ter o mesmo nome dos clientes principais no QBO.<\/li>\n\n\n\n<li>Os projetos do Clockfy devem ter o mesmo nome dos subclientes no QBO.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"note\">Se voc\u00ea tiver apenas projetos no Clockify, nesse caso, voc\u00ea os sincronizar\u00e1 com os clientes no QuickBooks; no entanto, se os projetos tamb\u00e9m tiverem clientes no Clockify, seu projeto ser\u00e1, na verdade, um subcliente e o cliente, um cliente principal no QBO.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1476\" height=\"968\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN.png\" alt=\"\" class=\"wp-image-23815\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN.png 1476w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN-300x197.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN-1024x672.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN-768x504.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXcM2FtvQ5C9xbwDO7axJ7cbmZNU0Qszf4lkcnDKqVtamJuxpHcTHz_ORHKM8_X6t4YLBd0mhcByRTT6Oyt9zwohLI4n8txj9m2BHrjDFoWwY3KmzqoVLg4LQhRK0oNa3Y16osgN-18x12.png 18w\" sizes=\"auto, (max-width: 1476px) 100vw, 1476px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Verifique se h\u00e1 novos usu\u00e1rios e clientes<\/h2>\n\n\n\n<p>Se tudo tiver sido configurado seguindo as regras de mapeamento de dados, certifique-se de ressincronizar seus dados do QBO com o Clockify.&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Clique nos tr\u00eas pontos ao lado do nome do seu Espa\u00e7o de trabalho<\/li>\n\n\n\n<li>Selecione Configura\u00e7\u00f5es do espa\u00e7o de trabalho<\/li>\n\n\n\n<li>Clique na aba Integra\u00e7\u00f5es<\/li>\n\n\n\n<li>Clique no bot\u00e3o Verifique se h\u00e1 novos usu\u00e1rios e clientes<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1418\" height=\"632\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y.png\" alt=\"\" class=\"wp-image-23816\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y.png 1418w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y-300x134.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y-1024x456.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y-768x342.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXeTqh7nwagWv5FZx9A_LNG_m5ZpF6Bzo9aVlhte9bG_rp8LhUfkfFycZhk2FPoWrnqgGrKw2bmIV7vHC9nZKT2OrwgogYofMdUibqrSFJqgHvoh2xgbM7hadWuUpm_bWxidXp7y-18x8.png 18w\" sizes=\"auto, (max-width: 1418px) 100vw, 1418px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Reconecte a integra\u00e7\u00e3o<\/h2>\n\n\n\n<p>Se a sincroniza\u00e7\u00e3o de dados n\u00e3o tiver \u00eaxito, tente desconectar a integra\u00e7\u00e3o.&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Clique nos tr\u00eas pontos ao lado do nome do seu Espa\u00e7o de trabalho<\/li>\n\n\n\n<li>Abra a aba Integra\u00e7\u00f5es<\/li>\n\n\n\n<li>Selecione a seta suspensa ao lado de QuickBooks<\/li>\n\n\n\n<li>Clique em Desconectar Quickbooks<\/li>\n\n\n\n<li>Reconecte sua conta do QuickBooks e siga as instru\u00e7\u00f5es<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Somente as entradas de tempo fatur\u00e1veis ser\u00e3o sincronizadas<\/h2>\n\n\n\n<p>Certifique-se de que suas entradas de tempo atendam a estes crit\u00e9rios:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Marcado como fatur\u00e1vel (representado pelo \u00edcone de d\u00f3lar azul no Clockify)<\/li>\n\n\n\n<li>Atribu\u00eddo a um projeto (e cliente, se aplic\u00e1vel)<\/li>\n\n\n\n<li>Rastreado por um usu\u00e1rio mapeado<\/li>\n<\/ul>\n\n\n\n<p>Voc\u00ea pode verificar tudo isso no Relat\u00f3rio Detalhado do Clockify.&nbsp;<\/p>\n\n\n\n<p>Ainda com problemas? A equipe de suporte do Clockify ter\u00e1 prazer em analisar e ajudar voc\u00ea. Entre em contato conosco pelo e-mail support@clockify.me e inclua as seguintes informa\u00e7\u00f5es:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Informa\u00e7\u00f5es sobre seu plano QBO atual e se voc\u00ea possui um recurso de Folha de Pagamento habilitado<\/li>\n\n\n\n<li>Uma captura de tela de quaisquer mensagens de erro que voc\u00ea possa ter recebido ao enviar horas para o QBO<\/li>\n\n\n\n<li>Uma captura de tela dos seus projetos, clientes e usu\u00e1rios do Clockify e do QuickBooks<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"If time entries aren\u2019t syncing to QuickBooks, it could be due to how the integ&#8230;","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[92],"tags":[],"class_list":["post-23812","post","type-post","status-publish","format-standard","hentry","category-integration-issues"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milena Dimic Vlajic","author_link":"https:\/\/clockify.me\/help\/pt\/author\/millenaclockify-me"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts\/23812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/comments?post=23812"}],"version-history":[{"count":3,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts\/23812\/revisions"}],"predecessor-version":[{"id":23817,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/posts\/23812\/revisions\/23817"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/media?parent=23812"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/categories?post=23812"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/pt\/wp-json\/wp\/v2\/tags?post=23812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}