{"id":10738,"date":"2024-03-11T14:43:30","date_gmt":"2024-03-11T14:43:30","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=10738"},"modified":"2026-07-01T11:05:42","modified_gmt":"2026-07-01T11:05:42","slug":"subscribe-upgrade","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/administration\/subscribe-upgrade","title":{"rendered":"Subscribe & upgrade"},"content":{"rendered":"\n

Discover greater control with Clockify\u2019s paid features. Subscribe<\/a> now and redefine your time tracking experience. Opt for the subscription plan you like the most, priced per user seat, and transform your workspace into a more advanced environment.<\/p>\n\n\n\n

Before you upgrade, make sure you’re logged into your workspace. <\/p>\n\n\n\n

<\/rect><\/mask><\/path><\/g><\/svg>Note<\/span><\/div>
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The upgrade cost depends on the number of active team members, regardless of their roles or the features they use. <\/p>\n<\/div><\/div>\n\n\n\n

Key concepts<\/h2>\n\n\n\n

Get familiar with key concepts and processes you might come across when working with upgrades and subscriptions on Clockify.<\/p>\n\n\n\n

Billing & seats<\/h3>\n\n\n\n

You will be charged each billing cycle for the total number<\/strong> of user seats you have. If you have more user seats than the active users in the workspace, you will be charged for all user seats<\/strong> whether they are used or not.<\/p>\n\n\n\n

<\/rect><\/mask><\/path><\/g><\/svg>Note<\/span><\/div>
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You only need to buy a seat for an active user in your workspace. If a user is deactivated, manually remove their seat from the Subscription<\/a><\/strong> page. Activated users count as used seats and total number of seats represent the number of seats available in that workspace.<\/p>\n<\/div><\/div>\n\n\n\n

<\/rect><\/mask><\/path><\/g><\/svg>Use Case<\/span><\/div>
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You paid an annual subscription for two user seats. You had two active users for a couple of months and then deactivated one. Now, you have one vacant user seat and you can invite new user that will take up that seat. This means that each time you deactivate<\/a> a user, you free up a seat they used to occupy. <\/p>\n<\/div><\/div>\n\n\n\n

User seats <\/h3>\n\n\n\n

Represent the number of active team members you can have in your workspace. When you subscribe to a paid plan for the first time, you must buy a seat for each active user, but you can also buy more seats if you plan on inviting more users in the future.  <\/p>\n\n\n\n

Bundle seats <\/h3>\n\n\n\n

Represent a number of active members on Clockify, Pumble and Plaky workspaces purchased with Bundle subscription plan<\/a> within CAKE.com<\/a> Productivity Suite.<\/p>\n\n\n\n

<\/rect><\/mask><\/path><\/g><\/svg>Tip<\/span><\/div>
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For detailed instructions on how manage Bundle seats, check out Bundle seats<\/a> article.<\/p>\n<\/div><\/div>\n\n\n\n

Team member<\/h3>\n\n\n\n

Team member is every active user<\/strong> that joins or is invited in the workspace regardless of their user role and features they use. Every time a new user joins or is invited to your workspace, they take up one user seat. If there are no available user seats left, you won\u2019t be able to invite users and they won\u2019t be able to join your workspace. <\/p>\n\n\n\n

Full & limited users<\/h3>\n\n\n\n
<\/rect><\/mask><\/path><\/g><\/svg>Note<\/span><\/div>
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The Kiosk and Limited users are paid features available on any paid plan<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

While using kiosk<\/a>, you’ll come across two types of users: Full<\/a> and Limited<\/a>. Full users refer to team members when the Kiosk feature is enabled, while Limited users are those that have restricted access and can only clock in\/out as required.
If you’d like to add<\/a> Limited users to your workspace, you\u2019ll be charged for that separately.  <\/p>\n\n\n\n

Manage user seats<\/h2>\n\n\n\n

If you\u2019ve used all available user seats in your workspace, you can add more users by purchasing additional seats on the Subscription<\/strong> page in the app. <\/p>\n\n\n\n

<\/rect><\/mask><\/path><\/g><\/svg>Note<\/span><\/div>
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Only workspace owners\/admins can manage subscriptions and add\/remove user seats. <\/p>\n<\/div><\/div>\n\n\n\n

Clockify Subscription page<\/h3>\n\n\n\n

The Subscription<\/strong> page allows you to manage user seats, have an overview of all your invoices and subscription plans with the option to upgrade\/downgrade to the subscription plan that suits your needs. <\/p>\n\n\n\n

To access Subscription<\/strong> page: <\/p>\n\n\n\n

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  1. Open the \"\" three-dots menu<\/strong> next to the workspace name<\/li>\n\n\n\n
  2. Choose Subscription<\/strong> from the dropdown <\/li>\n\n\n\n
  3. You’ll be redirected to your CAKE.com<\/strong> account <\/li>\n<\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    Billing <\/strong>tab tracks your current subscription plan, price, used and available user seats and all the features at your disposal available with your subscription plan. It also includes all your customer<\/a>, invoice<\/a> and payment information<\/a>.<\/p>\n\n\n\n

    The progress bar in your current plan tracks the number of used vs purchased user seats. If there are available user seats in the workspace, the bar is blue, if there are no seats left, the bar is red. <\/p>\n\n\n\n

    Invoices<\/strong> tab keeps track of all your past invoices and billing statements.  <\/p>\n\n\n\n

    <\/rect><\/mask><\/path><\/g><\/svg>Note<\/span><\/div>
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    Clockify doesn\u2019t provide refunds for removed user seats.<\/p>\n<\/div><\/div>\n\n\n\n

    Unpaid invoice<\/h4>\n\n\n\n

    If you have an unpaid invoice, and would like to add more user seats, you will be informed that you first need to pay the invoice in order to proceed. <\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Click on the Check unpaid invoices<\/strong> button and you\u2019ll open the Invoices<\/strong> tab in a new window, where you can review and pay the invoice.<\/p>\n\n\n\n

    <\/rect><\/mask><\/path><\/g><\/svg>Note<\/span><\/div>
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    For more information, check out Payment process<\/a>.  <\/p>\n<\/div><\/div>\n\n\n\n

    Subscription billing intervals<\/h2>\n\n\n\n

    You can submit your payments periodically: <\/p>\n\n\n\n