{"id":10758,"date":"2024-03-11T14:31:11","date_gmt":"2024-03-11T14:31:11","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=10758"},"modified":"2026-01-22T06:20:31","modified_gmt":"2026-01-22T06:20:31","slug":"payment-process","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/administration\/payment-process","title":{"rendered":"Payment process"},"content":{"rendered":"\n<p class=\"translation-block\">This article will walk you through the process of payment when signing up for the <a href=\"https:\/\/clockify.me\/help\/administration\/subscription-plans\">Clockify subscription plans<\/a>. You\u2019ll be guided through the flow of the successful payment and also get some tips on what to do if the payment fails.&nbsp;&nbsp;<\/p>\n\n\n\n<p>When you subscribe to a paid plan on Clockify for the first time, you need to complete the following steps:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Once you logged in, click the <strong>Upgrade<\/strong> button at the top right corner of the page<\/li>\n\n\n\n<li class=\"translation-block\">You\u2019ll jump to the Plans tab in the <strong>Subscription<\/strong> page&nbsp;<\/li>\n\n\n\n<li class=\"translation-block\">Choose the plan you\u2019d like to subscribe to and the <a href=\"https:\/\/clockify.me\/help\/administration\/subscribe-upgrade#subscription-billing-intervals\">billing cycle<\/a> (monthly\/annually)<\/li>\n\n\n\n<li>You\u2019ll see the three steps you need to complete to activate your subscription&nbsp;&nbsp;<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Step 1 Customer info<\/h2>\n\n\n\n<p>In the first step, you need to provide some basic information about you or the organization you represent.&nbsp;<\/p>\n\n\n\n<p>In the Customer type field, choose if you\u2019d like to be registered as:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Individual<\/strong><br>or<\/li>\n\n\n\n<li><strong>Company \/ Organization<\/strong>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block\"><strong>Individual<\/strong> implies that you, as a self-employed or freelance individual, are subscribing to the app. When filling out the information, country and company names are optional.<strong>&nbsp;<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1048\" height=\"962\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-17.56.08.png\" alt=\"\" class=\"wp-image-21792\" style=\"width:393px;height:auto\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-17.56.08.png 1048w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-17.56.08-300x275.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-17.56.08-1024x940.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-17.56.08-768x705.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-17.56.08-13x12.png 13w\" sizes=\"auto, (max-width: 1048px) 100vw, 1048px\" \/><\/figure>\n\n\n\n<p>Billing and usage details associated with the subscription are linked to you as an individual.<\/p>\n\n\n\n<p>This is suitable if an individual user is using Clockify as a productivity tool.<\/p>\n\n\n\n<p class=\"translation-block\">Selecting for <strong>Company \/ Organization<\/strong> indicates that the subscription is intended for a group, company, or collective entity. The billing and subscription details are tied to the organization&#8217;s name.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1048\" height=\"962\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/payment_step1_company.png\" alt=\"\" class=\"wp-image-21794\" style=\"width:376px;height:auto\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/payment_step1_company.png 1048w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/payment_step1_company-300x275.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/payment_step1_company-1024x940.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/payment_step1_company-768x705.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/payment_step1_company-13x12.png 13w\" sizes=\"auto, (max-width: 1048px) 100vw, 1048px\" \/><\/figure>\n\n\n\n<p>This is useful when Clockify is used as a productivity tool for a team or business, allowing teams within one organization to access and use the app under a single subscription.<\/p>\n\n\n\n<p class=\"translation-block\">Keep in mind that when you opt for a <strong>Company\/Organization<\/strong> as a <strong>Customer type<\/strong> for the first time, or switch from Individual to <strong>Company\/Organization<\/strong> <strong>Customer type<\/strong>, you need to choose the <strong>Country <\/strong>(required)<strong> <\/strong>you\/your organization is based in. Tax policy of the country you choose here will determine the specific fields you&#8217;ll see in <a href=\"https:\/\/clockify.me\/help\/administration\/payment-process#step-2-invoice-info\">Step 2<\/a>.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block\">In case you\u2019d like to switch from <strong>individual<\/strong> to <strong>company\/organization<\/strong>, you have the option to add the info related to your company.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"note, translation-block\">If you had set Customer type as Company \/ Organization in <a href=\"https:\/\/clockify.me\/help\/administration\/payment-process#step-1-customer-info\">Step 1<\/a>, you cannot switch to Individual after you subscribe. However, you can switch from Individual to Company \/ Organization Customer type.<\/p>\n\n\n\n<p class=\"tip\">The State\/Province field may be required based on your selected country.<\/p>\n\n\n\n<p class=\"note\">Only workspace owner can edit information provided in this step. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 2 Invoice info<\/h2>\n\n\n\n<p>Here you should provide us with more details including email and additional details needed to properly invoice subscription payments.<br>The form differs based on the customer type you previously chose.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Individual<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Email<\/li>\n\n\n\n<li>City<\/li>\n\n\n\n<li>Postal code<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"782\" height=\"1024\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-18.10.19-782x1024.png\" alt=\"\" class=\"wp-image-21795\" style=\"width:360px\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-18.10.19-782x1024.png 782w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-18.10.19-229x300.png 229w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-18.10.19-768x1005.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-18.10.19-9x12.png 9w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-18.10.19.png 978w\" sizes=\"auto, (max-width: 782px) 100vw, 782px\" \/><\/figure>\n\n\n\n<p>Individual customer type<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Company\/organization<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Company name<\/li>\n\n\n\n<li>Email<\/li>\n\n\n\n<li>Address (if required*)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"note translation-block\">*Address in the Invoice info tab is <strong>required<\/strong> for Individual and Company\/Organization customer types based in the <strong>US<\/strong> only.<\/p>\n\n\n\n<p class=\"tip\">All prices are shown exclusive of taxes. If VAT applies based on your country\u2019s regulations, it will be added to the final price, which you can review at checkout before completing your payment.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"772\" height=\"834\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-18.24.07.png\" alt=\"\" class=\"wp-image-21803\" style=\"width:360px\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-18.24.07.png 772w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-18.24.07-278x300.png 278w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-18.24.07-768x830.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-18.24.07-11x12.png 11w\" sizes=\"auto, (max-width: 772px) 100vw, 772px\" \/><\/figure>\n\n\n\n<p>Example of how tax is added to the subscription fee:<\/p>\n\n\n\n<p><em>Consider a scenario where a company located in the United Kingdom (UK) subscribes to Clockify. Since the UK applies tax to digital services, the subscription fee will include this tax. Now, let\u2019s assume that their monthly subscription fee is $50. When the company proceeds to pay, they will be charged an additional 20% for tax, making the total amount $60 ($50 for subscription fee + $10 for the tax)<\/em>.<\/p>\n\n\n\n<p class=\"note\">In specific cases when the Customer type is Company\/Organization with the Country with multiple tax types, you\u2019ll get Tax type and Tax ID fields that you need to fill out. &nbsp;<\/p>\n\n\n\n<p class=\"translation-block\">After you\u2019ve filled out all the necessary information, click <strong>Next step<\/strong> and proceed to Step 3.&nbsp;<\/p>\n\n\n\n<p class=\"note\">Only workspace owner can edit information provided in this step. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Tax exemption cases<\/h3>\n\n\n\n<p>Some businesses in the US are eligible for tax exemption, meaning they do not need to pay sales tax on their subscriptions. To validate your tax-exempt status, please email us at <a href=\"mailto:billing@mail.cake.com\">billing@mail.cake.com<\/a> with the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tax Exemption Certificate addressed to CAKE.com Inc., 2100 Geng Rd STE 210, Palo Alto, CA 94303, USA<\/li>\n\n\n\n<li>Email address associated with your subscription or the email address of the account owner<\/li>\n<\/ul>\n\n\n\n<p>We\u2019ll review your submission and apply the tax exemption accordingly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 3 Payment info<\/h2>\n\n\n\n<p class=\"translation-block\">In this step, you need to enter all payment information including information about your credit card and check our <a href=\"https:\/\/cake.com\/terms\">Terms of Use<\/a>.&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Enter your credit card information<br><img loading=\"lazy\" decoding=\"async\" width=\"760\" height=\"536\" class=\"wp-image-21802\" style=\"width: 760px;\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-18.23.18.png\" alt=\"\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-18.23.18.png 1836w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-18.23.18-300x211.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-18.23.18-1024x722.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-18.23.18-768x541.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-18.23.18-1536x1083.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/03\/Screenshot-2024-12-30-at-18.23.18-18x12.png 18w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/>&nbsp;<\/li>\n\n\n\n<li class=\"translation-block\">Click <strong>Finish payment<\/strong><br>You will be charged and will immediately get access to Clockify&#8217;s paid features<strong>&nbsp;<\/strong><\/li>\n<\/ol>\n\n\n\n<p class=\"note\">Clockify currently supports only payments made by credit card.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block\">Based on country\/state selected in the <strong>Customer info<\/strong>, the subscription cost are displayed in one of the currencies:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>USD<\/li>\n\n\n\n<li>EUR<\/li>\n\n\n\n<li>CHF<\/li>\n<\/ul>\n\n\n\n<p>Important to note:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Payment is tied to your workspace. If you have multiple workspaces, you need to pay a subscription fee for each workspace separately.<\/li>\n\n\n\n<li class=\"translation-block\">Payment is done securely through <a href=\"https:\/\/stripe.com\/\">Stripe<\/a>. Clockify doesn\u2019t store any credit card information.<\/li>\n\n\n\n<li>Your subscription is automatically renewed each month\/year. This way, you don\u2019t have to worry about forgetting to renew the subscription and disabling some features in the process (like locking timesheets).&nbsp;<\/li>\n\n\n\n<li class=\"translation-block\">We generally don\u2019t offer refunds, unless there was a system error. In that case, contact our support at <a href=\"mailto:support@clockify.me\">support@clockify.me<\/a> so that we can sort things out.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Subdomain<\/h3>\n\n\n\n<p class=\"note\">If your workspace is on subdomain and it has an auto-join option enabled, new users can join only if there are available seats.&nbsp;<\/p>\n\n\n\n<p>In case all seats are occupied, users will get a message that there are no available user seats. In case this happens, the owner or admin will receive a message that someone is trying to join their workspace, but that there are no user seats available.&nbsp;<\/p>\n\n\n\n<p>To help you proactively manage your account, Clockify will also notify owner\/admins when 90% or more of user seats are used up and provide instructions on how to purchase more.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Failed payments<\/h2>\n\n\n\n<p class=\"translation-block\">If you have a valid subscription, but your payment failed (e.g. incorrect payment information, insufficient funds, expired credit card), you\u2019ll get a <strong>two-week grace period<\/strong> (payment overdue). During this grace period you can go to your <strong>Subscription<\/strong> page and update your payment information. After that, our payment processor will try to process the payment, again.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block\">If the payment wasn\u2019t processed by the end of the grace period, and the grace period ends, you\u2019ll be <strong>downgraded <\/strong>to a <strong>free plan<\/strong>. As a result, you won\u2019t lose your data, only access to paid features.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"translation-block\">If your payment has failed, and you\u2019re not sure why, feel free to contact Clockify support at <a href=\"mailto:support@clockify.me\">support@clockify.me<\/a>.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">FAQ<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">How to resolve failed payment?<\/h3>\n\n\n\n<p class=\"translation-block\">If your payment fails and you&#8217;re unsure of the reason, there are steps you can take to troubleshoot and resolve the issue.<br>First, verify if <strong>3D Secure<\/strong> is enabled for your card. Making sure that <strong>3D Secure<\/strong> is activated on your card can help prevent unauthorized transactions and provide added security during online payments.&nbsp;<br>Also, you need to confirm whether your credit card has been <strong>authorized for online payments<\/strong>. Some credit cards may have restrictions or require prior approval for transactions conducted over the internet. Verifying the authorization status of your credit card can help identify any potential issues that may have led to the payment failure.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Users with cards issued in India \u2013 how RBI regulation affects your subscription?<\/h3>\n\n\n\n<p>As of October, 2021, if you are a holder of a card issued in India, you need to authorize merchants (such as Clockify) to make recurring charges to your card.<\/p>\n\n\n\n<p>Since this regulation came into force, it led to an increased number of failed payments for our users with cards issued in India.<\/p>\n\n\n\n<p>Rest assured that Clockify has done everything to comply with these regulations. This means that you need to authorize Clockify to be able to collect recurring payments. Before your subscription renews, you will receive an email to confirm your payment.<\/p>\n\n\n\n<p class=\"translation-block\">The email is sent to the address you entered in the <strong>Invoice information<\/strong> on your <strong>Subscription<\/strong> tab. Simply confirm the payment and everything should be alright from there.&nbsp;&nbsp;<\/p>\n\n\n\n<p>For payments with a recurring charge greater than 5,000 INR (~66 USD), you need to authorize each recurring payment. This means that every time your subscription renews, you need to confirm the payment in the confirmation email you received from Clockify. Only this way will the payment be successful.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Helpful tips:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Make sure you\u2019re using a card that supports AFA (if not, you can change your card by going to the <strong>Payment information<\/strong> section in the <strong>Subscription<\/strong> page<\/li>\n\n\n\n<li>Check your email to see if you have received an email to authorize the payment<\/li>\n\n\n\n<li>Contact your bank to confirm and authorize the payment<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group related-articles\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Related articles<\/h3>\n\n\n\n<ul class=\"wp-block-list related-articles-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/clockify.me\/help\/administration\/subscription-plans\">Subscription plans<\/a><\/li>\n\n\n\n<li class=\"translation-block\"><a href=\"https:\/\/clockify.me\/help\/administration\/subscribe-upgrade\">Subscribe &amp; upgrade<\/a><\/li>\n\n\n\n<li class=\"translation-block\"><a href=\"https:\/\/clockify.me\/help\/administration\/cancel-subscription-on-clockify\">Cancel subscription<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"This article will walk you through the process of payment when signing up for th&#8230;","protected":false},"author":25,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[38],"tags":[],"class_list":["post-10758","post","type-post","status-publish","format-standard","hentry","category-billing"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"tamara radijevac","author_link":"https:\/\/clockify.me\/help\/author\/tamara-radijevac"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/10758","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/comments?post=10758"}],"version-history":[{"count":62,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/10758\/revisions"}],"predecessor-version":[{"id":27276,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/10758\/revisions\/27276"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/media?parent=10758"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/categories?post=10758"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/tags?post=10758"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}