{"id":15857,"date":"2023-12-18T13:06:25","date_gmt":"2023-12-18T13:06:25","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=15857"},"modified":"2026-03-13T07:14:47","modified_gmt":"2026-03-13T07:14:47","slug":"manage-your-account","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/integrations-and-add-ons\/manage-your-account","title":{"rendered":"Manage your Marketplace account"},"content":{"rendered":"\n<p>This article provides an insight into the concept of the Marketplace account and the account management functionalities.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">User account overview<\/h2>\n\n\n\n<p class=\"translation-block\">In your Marketplace profile, you can access your basic data and view a comprehensive list of installed add-ons. These add-ons are categorized based on the product and the workspace they were installed in.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">General tab<\/h3>\n\n\n\n<p class=\"translation-block\">Each profile contains some general info in the <strong>General<\/strong> tab:<\/p>\n\n\n\n<p>It&#8217;s accessible to all signed-in users, but with certain information is visible only to users with an admin role.&nbsp;<\/p>\n\n\n\n<p>It includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Profile photo<\/strong>: Taken from the first product account used to sign in to the Marketplace. You can modify it in the profile settings of your Clockify product account.&nbsp;<\/li>\n\n\n\n<li><strong>Name<\/strong>: The name you registered your first product account with, also unchangeable from the Marketplace.<\/li>\n\n\n\n<li><strong>Email<\/strong>: The email you registered your first product account with, also unchangeable from the Marketplace.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Marketplace account button<\/strong>: Leads to the Manage accounts page.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Log out<\/strong>: Click here to log out. It\u2019ll redirect you to the <a href=\"https:\/\/dev-docs.marketplace.cake.com\/\">Marketplace landing page<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>If you are an admin and have at least one workspace with at least one installed add-on, you\u2019ll see a list of installed add-ons with the details:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add-on name&nbsp;<\/li>\n\n\n\n<li>Date of update<\/li>\n\n\n\n<li>Date of installation: In case of reinstallation, the last date is shown<\/li>\n\n\n\n<li>Who installed&nbsp;<\/li>\n\n\n\n<li>Add-on status<\/li>\n\n\n\n<li>Date of deactivation (if there is any)<\/li>\n<\/ul>\n\n\n\n<p>Add-ons listed here are sorted in the descending order based on their installation details. Unlisted add-ons are also visible in the list.<\/p>\n\n\n\n<p>Please note that you can access unlisted add-ons directly from your Clockify profile, or through the direct link.<br>However, the access is limited to workspaces where the add-on was initially installed.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Add-on status<\/h4>\n\n\n\n<p>Add-on status indicates the status of the add-on in the payment and installation process.<\/p>\n\n\n\n<p>It can be: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Deactivated<\/strong>: Add-on has been deactivated<\/li>\n\n\n\n<li><strong>Installed<\/strong>: Add-on has been installed successfully <\/li>\n\n\n\n<li><strong>Overdue<\/strong>: After the subscription runs out, the installed add-on is marked as Overdue<\/li>\n\n\n\n<li><strong>Payment failed<\/strong>: Payment process failed and add-on cannot be used<\/li>\n\n\n\n<li><strong>Uninstalled<\/strong>: Add-on is unistalled <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Customer and payment information tab<\/h3>\n\n\n\n<div class=\"wp-block-custom-highlight-box custom-box color-green\"><div class=\"box-header\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-green\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-green)\"><path d=\"M5 21.0001C4.45 21.0001 3.97917 20.8043 3.5875 20.4126C3.19583 20.0209 3 19.5501 3 19.0001V5.0001C3 4.4501 3.19583 3.97926 3.5875 3.5876C3.97917 3.19593 4.45 3.0001 5 3.0001H13.925L11.925 5.0001H5V19.0001H19V12.0501L21 10.0501V19.0001C21 19.5501 20.8042 20.0209 20.4125 20.4126C20.0208 20.8043 19.55 21.0001 19 21.0001H5ZM9 15.0001V10.7501L18.175 1.5751C18.375 1.3751 18.6 1.2251 18.85 1.1251C19.1 1.0251 19.35 0.975098 19.6 0.975098C19.8667 0.975098 20.1208 1.0251 20.3625 1.1251C20.6042 1.2251 20.825 1.3751 21.025 1.5751L22.425 3.0001C22.6083 3.2001 22.75 3.42093 22.85 3.6626C22.95 3.90426 23 4.1501 23 4.4001C23 4.6501 22.9542 4.89593 22.8625 5.1376C22.7708 5.37926 22.625 5.6001 22.425 5.8001L13.25 15.0001H9ZM11 13.0001H12.4L18.2 7.2001L17.5 6.5001L16.775 5.8001L11 11.5751V13.0001Z\" fill=\"#4CAF50\"><\/path><\/g><\/svg><span class=\"box-label\">Note<\/span><\/div><div class=\"box-content\">\n<p>Customer and payment information tabs are visible only to workspace admins that have installed a paid add-on at one point in time.<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Invoices <\/h3>\n\n\n\n<p class=\"translation-block\"><strong>Invoices<\/strong> tab appears when invoices are available on <a href=\"https:\/\/clockify.me\/help\/getting-started\/clockify-glossary#stripe\">Stripe<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"841\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/08\/User-profile-Invoices-1024x841.png\" alt=\"\" class=\"wp-image-19686\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/08\/User-profile-Invoices-1024x841.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/08\/User-profile-Invoices-300x246.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/08\/User-profile-Invoices-768x630.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/08\/User-profile-Invoices-1536x1261.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/08\/User-profile-Invoices-15x12.png 15w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/08\/User-profile-Invoices.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>It shows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Date<\/strong>: DD\/MM\/YY<\/li>\n\n\n\n<li><strong>Status<\/strong>: Paid \/ Open<\/li>\n\n\n\n<li><strong>Amount<\/strong>: Total invoice value (formatted by Clockify, up to 2 decimals)<\/li>\n\n\n\n<li><strong>Product<\/strong>: Clockify \/ Pumble \/ Plaky<\/li>\n\n\n\n<li><strong>Description<\/strong>: Type of transaction<\/li>\n\n\n\n<li><strong>Download<\/strong>: Click to get the invoice in PDF format<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"753\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/08\/add-on_invoice-1024x753.png\" alt=\"\" class=\"wp-image-19688\" style=\"width:480px;height:auto\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/08\/add-on_invoice-1024x753.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/08\/add-on_invoice-300x221.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/08\/add-on_invoice-768x565.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/08\/add-on_invoice-16x12.png 16w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2024\/08\/add-on_invoice.png 1208w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Downloaded PDF format<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Manage accounts page<\/h2>\n\n\n\n<p>The Manage accounts page allows you to add or remove product accounts to or from the Marketplace account.&nbsp;<\/p>\n\n\n\n<p><em>This can be useful if you, for example, want to access the Marketplace with more than one account, but don&#8217;t want to be signing in and out of the Marketplace and Clockify all the time (multiple times). This way you&#8217;ll have an overview of all the add-ons installed across your multiple accounts and products.<\/em><em>&nbsp;<\/em><\/p>\n\n\n\n<p class=\"translation-block\">If you click <strong>Log in with Clockify <\/strong>and are already logged in to your Marketplace account, you\u2019ll be automatically redirected to this (Manage accounts) page with a message confirming that the account has already been created.&nbsp;&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-custom-highlight-box custom-box color-green\"><div class=\"box-header\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-green\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-green)\"><path d=\"M5 21.0001C4.45 21.0001 3.97917 20.8043 3.5875 20.4126C3.19583 20.0209 3 19.5501 3 19.0001V5.0001C3 4.4501 3.19583 3.97926 3.5875 3.5876C3.97917 3.19593 4.45 3.0001 5 3.0001H13.925L11.925 5.0001H5V19.0001H19V12.0501L21 10.0501V19.0001C21 19.5501 20.8042 20.0209 20.4125 20.4126C20.0208 20.8043 19.55 21.0001 19 21.0001H5ZM9 15.0001V10.7501L18.175 1.5751C18.375 1.3751 18.6 1.2251 18.85 1.1251C19.1 1.0251 19.35 0.975098 19.6 0.975098C19.8667 0.975098 20.1208 1.0251 20.3625 1.1251C20.6042 1.2251 20.825 1.3751 21.025 1.5751L22.425 3.0001C22.6083 3.2001 22.75 3.42093 22.85 3.6626C22.95 3.90426 23 4.1501 23 4.4001C23 4.6501 22.9542 4.89593 22.8625 5.1376C22.7708 5.37926 22.625 5.6001 22.425 5.8001L13.25 15.0001H9ZM11 13.0001H12.4L18.2 7.2001L17.5 6.5001L16.775 5.8001L11 11.5751V13.0001Z\" fill=\"#4CAF50\"><\/path><\/g><\/svg><span class=\"box-label\">Note<\/span><\/div><div class=\"box-content\">\n<p class=\"translation-block\">Products with regional (or global) and subdomain accounts will be split into two accounts in the table. The <strong>Manage accounts<\/strong> table will display two separate accounts, each connected to a different URL.&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Verify account<\/h2>\n\n\n\n<p class=\"translation-block\">If your account needs to be verified, you\u2019ll be redirected to the <a href=\"https:\/\/app.clockify.me\/en\/login\">Clockify login page<\/a> where you\u2019ll be prompted to verify your account.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Delete Marketplace account<\/h2>\n\n\n\n<p class=\"translation-block\">To delete your marketplace account:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click on your user profile photo on the top-right corner<\/li>\n\n\n\n<li class=\"translation-block\">Select <strong>My profile<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Click <strong>Delete account<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Click <strong>Delete account <\/strong>again on the next page<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"371\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2023\/12\/delete-marketplace-account.gif\" alt=\"\" class=\"wp-image-30271\"\/><\/figure>\n\n\n\n<p class=\"translation-block \">Account deletion occurs automatically when all associated products are deleted, since there is no way to sign in without them.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-custom-highlight-box custom-box color-indigo\"><div class=\"box-header\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-indigo\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-indigo)\"><path d=\"M12 17C12.2833 17 12.5208 16.9042 12.7125 16.7125C12.9042 16.5208 13 16.2833 13 16C13 15.7167 12.9042 15.4792 12.7125 15.2875C12.5208 15.0958 12.2833 15 12 15C11.7167 15 11.4792 15.0958 11.2875 15.2875C11.0958 15.4792 11 15.7167 11 16C11 16.2833 11.0958 16.5208 11.2875 16.7125C11.4792 16.9042 11.7167 17 12 17ZM11 13H13V7H11V13ZM12 22C10.6167 22 9.31667 21.7375 8.1 21.2125C6.88333 20.6875 5.825 19.975 4.925 19.075C4.025 18.175 3.3125 17.1167 2.7875 15.9C2.2625 14.6833 2 13.3833 2 12C2 10.6167 2.2625 9.31667 2.7875 8.1C3.3125 6.88333 4.025 5.825 4.925 4.925C5.825 4.025 6.88333 3.3125 8.1 2.7875C9.31667 2.2625 10.6167 2 12 2C13.3833 2 14.6833 2.2625 15.9 2.7875C17.1167 3.3125 18.175 4.025 19.075 4.925C19.975 5.825 20.6875 6.88333 21.2125 8.1C21.7375 9.31667 22 10.6167 22 12C22 13.3833 21.7375 14.6833 21.2125 15.9C20.6875 17.1167 19.975 18.175 19.075 19.075C18.175 19.975 17.1167 20.6875 15.9 21.2125C14.6833 21.7375 13.3833 22 12 22ZM12 20C14.2333 20 16.125 19.225 17.675 17.675C19.225 16.125 20 14.2333 20 12C20 9.76667 19.225 7.875 17.675 6.325C16.125 4.775 14.2333 4 12 4C9.76667 4 7.875 4.775 6.325 6.325C4.775 7.875 4 9.76667 4 12C4 14.2333 4.775 16.125 6.325 17.675C7.875 19.225 9.76667 20 12 20Z\" fill=\"#3F51B5\"><\/path><\/g><\/svg><span class=\"box-label\">Info<\/span><\/div><div class=\"box-content\">\n<p>If you delete a Clockify account, that account will be deleted from all connected workspaces.&nbsp;&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<p>After account is deleted:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Installed add-ons are uninstalled&nbsp;<\/li>\n\n\n\n<li>Subscription is canceled for paid add-ons&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Remove Marketplace account<\/h2>\n\n\n\n<p>You may delete a single user from a multi-user Marketplace account while keeping the remaining users active.<\/p>\n\n\n\n<p>When considering removing an account, you need to check if you\u2019re the only admin or owner of any workspace. Similar to deleting a Marketplace account, removing an account with admin privileges will result in the deletion of certain add-ons associated with the workspace.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group related-articles\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Related articles<\/h3>\n\n\n\n<ul class=\"wp-block-list related-articles-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/clockify.me\/help\/apps\/introduction-to-add-ons\">Introduction to add-ons<\/a><\/li>\n\n\n\n<li class=\"translation-block\"><a href=\"https:\/\/clockify.me\/help\/apps\/start-using-add-ons\">Start using add-ons<\/a><\/li>\n\n\n\n<li class=\"translation-block\"><a href=\"https:\/\/clockify.me\/help\/apps\/manage-and-configure-add-ons\">Manage and configure add-ons<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"This article provides an insight into the concept of the Marketplace account and&#8230;","protected":false},"author":25,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[52],"tags":[],"class_list":["post-15857","post","type-post","status-publish","format-standard","hentry","category-addons"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"tamara radijevac","author_link":"https:\/\/clockify.me\/help\/author\/tamara-radijevac"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/15857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/comments?post=15857"}],"version-history":[{"count":42,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/15857\/revisions"}],"predecessor-version":[{"id":30307,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/15857\/revisions\/30307"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/media?parent=15857"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/categories?post=15857"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/tags?post=15857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}