{"id":23471,"date":"2025-06-25T09:49:18","date_gmt":"2025-06-25T09:49:18","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23471"},"modified":"2026-01-16T12:06:44","modified_gmt":"2026-01-16T12:06:44","slug":"not-receiving-verification-code","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/troubleshooting\/basics\/not-receiving-verification-code","title":{"rendered":"I\u2019m not receiving a verification code"},"content":{"rendered":"\n

If you are not receiving a verification code, here are some possible reasons why that might happen and how to resolve them.<\/p>\n\n\n\n

If you are using Gmail or an Apple ID, you can select \u2018continue with Google\u2019 or \u2018continue with Apple,\u2019 respectively.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Ensure that you\u2019ve entered a valid email address<\/h2>\n\n\n\n

More often than not, emails entered on the log-in screen contain a typo, which will result in codes being sent to a different email address. Double-check that the email address is correct. <\/p>\n\n\n\n

<\/p>\n\n\n\n

Verification codes ended up in your spam or junk folders<\/h2>\n\n\n\n

Make sure to check your spam and junk folders, and also ensure that your mailbox has enough space to receive new messages. <\/p>\n\n\n\n

<\/p>\n\n\n\n

Messages are queued or being placed in quarantine by your email provider<\/h2>\n\n\n\n

To resolve this issue, we recommend contacting the administrator of your email domain or an email provider so they can check for quarantined messages and release them. <\/p>\n\n\n\n

 If you\u2019re using Outlook, here\u2019s a quick guide on how you can access your quarantine:
https:\/\/learn.microsoft.com\/en-us\/defender-office-365\/quarantine-end-user?view=o365-worldwide<\/a> <\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Our IP addresses and domains are blocked by your servers <\/h2>\n\n\n\n

To ensure smooth communication between the servers, we recommend whitelisting the following IP addresses and domains:<\/p>\n\n\n\n

\n
\n
Domains<\/td>IP address<\/td><\/tr>
clockify.me
mail.cake.com
cake.com
psrp.mail.cake.com<\/td>		5.75.209.81
5.75.212.221
5.75.220.86
49.12.11.29
78.47.117.186
78.47.192.85
78.47.223.122
88.198.168.23
88.198.94.71
116.202.180.226
116.203.166.36
116.203.2.185
162.55.179.218
195.201.252.90
195.201.255.208
195.201.44.14<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n

Please consult your system administrator or email service provider\u2019s documentation for specific instructions on whitelisting IP addresses.

Still having issues? The Clockify Support Team will be happy to look into it and assist you further. Please contact us at support@clockify.me!<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"If you are not receiving a verification code, here are some possible reasons why…","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[45],"tags":[],"class_list":["post-23471","post","type-post","status-publish","format-standard","hentry","category-basics"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milena Dimic Vlajic","author_link":"https:\/\/clockify.me\/help\/author\/millenaclockify-me"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/23471","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/comments?post=23471"}],"version-history":[{"count":10,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/23471\/revisions"}],"predecessor-version":[{"id":25232,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/23471\/revisions\/25232"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/media?parent=23471"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/categories?post=23471"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/tags?post=23471"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}