{"id":23593,"date":"2025-06-25T15:35:06","date_gmt":"2025-06-25T15:35:06","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23593"},"modified":"2026-01-16T11:59:41","modified_gmt":"2026-01-16T11:59:41","slug":"unable-to-deactivate","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/troubleshooting\/team-management\/unable-to-deactivate","title":{"rendered":"Unable to deactivate or delete a team member"},"content":{"rendered":"\n<p>If you are trying to deactivate someone from your team but the option isn\u2019t available, it\u2019s likely due to role permissions or the user\u2019s account status. Here\u2019s what to check.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"ratio ratio-16x9\"><iframe loading=\"lazy\" title=\"How to Deactivate or Delete Team Members in Clockify\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/sg1FVP8BovM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">The user is also an admin<\/h2>\n\n\n\n<p>Admins cannot deactivate other admins; only the workspace owner has the permission to do this.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you are an admin and the user you\u2019re trying to remove also has an admin role, the option will not appear<\/li>\n\n\n\n<li>To proceed, contact the workspace owner and ask them to deactivate the user<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to deactivate a team member<\/h2>\n\n\n\n<p>If the user is not an admin, or you have the owner role assigned, you can deactivate them from the Team page:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to the Team page from the sidebar<\/li>\n\n\n\n<li>Find the user you\u2019d like to deactivate<\/li>\n\n\n\n<li>Click on the three dots on the right-hand side<\/li>\n\n\n\n<li>Select \u201cDeactivate.\u201d<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"802\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdB9n5QbHka41JgNA5vEW6xfmU_XmgSgg8VxaXTlqBeOVzo4EA8y6JfkNGbzIiP5ICvK90NTTTf0pP7D_VfNsmw_4OW170JEPn0JQ0n3QRvdEU6PgygvWO8l-A5gYRBMGmu-VoV0A.png\" alt=\"\" class=\"wp-image-23597\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdB9n5QbHka41JgNA5vEW6xfmU_XmgSgg8VxaXTlqBeOVzo4EA8y6JfkNGbzIiP5ICvK90NTTTf0pP7D_VfNsmw_4OW170JEPn0JQ0n3QRvdEU6PgygvWO8l-A5gYRBMGmu-VoV0A.png 1600w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdB9n5QbHka41JgNA5vEW6xfmU_XmgSgg8VxaXTlqBeOVzo4EA8y6JfkNGbzIiP5ICvK90NTTTf0pP7D_VfNsmw_4OW170JEPn0JQ0n3QRvdEU6PgygvWO8l-A5gYRBMGmu-VoV0A-300x150.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdB9n5QbHka41JgNA5vEW6xfmU_XmgSgg8VxaXTlqBeOVzo4EA8y6JfkNGbzIiP5ICvK90NTTTf0pP7D_VfNsmw_4OW170JEPn0JQ0n3QRvdEU6PgygvWO8l-A5gYRBMGmu-VoV0A-1024x513.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdB9n5QbHka41JgNA5vEW6xfmU_XmgSgg8VxaXTlqBeOVzo4EA8y6JfkNGbzIiP5ICvK90NTTTf0pP7D_VfNsmw_4OW170JEPn0JQ0n3QRvdEU6PgygvWO8l-A5gYRBMGmu-VoV0A-768x385.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdB9n5QbHka41JgNA5vEW6xfmU_XmgSgg8VxaXTlqBeOVzo4EA8y6JfkNGbzIiP5ICvK90NTTTf0pP7D_VfNsmw_4OW170JEPn0JQ0n3QRvdEU6PgygvWO8l-A5gYRBMGmu-VoV0A-1536x770.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdB9n5QbHka41JgNA5vEW6xfmU_XmgSgg8VxaXTlqBeOVzo4EA8y6JfkNGbzIiP5ICvK90NTTTf0pP7D_VfNsmw_4OW170JEPn0JQ0n3QRvdEU6PgygvWO8l-A5gYRBMGmu-VoV0A-18x9.png 18w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<p class=\"note\">This will remove the user\u2019s access but retain all their time entries in the system.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The user hasn\u2019t joined yet<\/h2>\n\n\n\n<p class=\"translation-block\">If the user has a \u201cNot joined yet\u201d tag, they can\u2019t be removed from the team page. Instead, you\u2019ll need to delete them from the <a href=\"https:\/\/cake.com\">CAKE.com<\/a> account. Here\u2019s how:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Click on your profile picture and select \u201cManage <a href=\"https:\/\/cake.com\">CAKE.com<\/a> account\u201d<\/li>\n\n\n\n<li>Click on the back arrow and select &#8220;My Account&#8221;<\/li>\n\n\n\n<li>Click on \u201cMembers\u201d from the sidebar<\/li>\n\n\n\n<li>Find the user you\u2019d like to remove and click on their name to expand the details<\/li>\n\n\n\n<li>Click on the three dots under the &#8220;Workspaces&#8221; section<\/li>\n\n\n\n<li>Select &#8220;Revoke invite&#8221;<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"553\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/Screenshot-2025-11-18-at-07.23.41-1024x553.png\" alt=\"\" class=\"wp-image-27530\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/Screenshot-2025-11-18-at-07.23.41-1024x553.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/Screenshot-2025-11-18-at-07.23.41-300x162.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/Screenshot-2025-11-18-at-07.23.41-768x415.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/Screenshot-2025-11-18-at-07.23.41-1536x830.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/Screenshot-2025-11-18-at-07.23.41-2048x1107.png 2048w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/Screenshot-2025-11-18-at-07.23.41-18x10.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"note\">Only the workspace owner can revoke pending invites from the account; admins do not have those permissions.<\/p>\n\n\n\n<p>Still having issues? The Clockify Support Team will be happy to look into it and assist you further. Please contact us at support@clockify.me and include the following details:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>A screenshot from your Team page where the user\u2019s role and address are visible<\/li>\n\n\n\n<li>Your role in the workspace<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"If you are trying to deactivate someone from your team but the option isn\u2019t av&#8230;","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[86],"tags":[],"class_list":["post-23593","post","type-post","status-publish","format-standard","hentry","category-team-management"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milena Dimic Vlajic","author_link":"https:\/\/clockify.me\/help\/author\/millenaclockify-me"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/23593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/comments?post=23593"}],"version-history":[{"count":11,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/23593\/revisions"}],"predecessor-version":[{"id":28454,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/23593\/revisions\/28454"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/media?parent=23593"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/categories?post=23593"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/tags?post=23593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}