{"id":23593,"date":"2025-06-25T15:35:06","date_gmt":"2025-06-25T15:35:06","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23593"},"modified":"2026-05-08T04:28:52","modified_gmt":"2026-05-08T04:28:52","slug":"unable-to-deactivate","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/troubleshooting\/team-management\/unable-to-deactivate","title":{"rendered":"Unable to deactivate or delete a team member"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If you are trying to deactivate someone from your team but the option isn\u2019t available, it\u2019s likely due to role permissions or the user\u2019s account status. Here\u2019s what to check.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"ratio ratio-16x9\"><iframe loading=\"lazy\" title=\"How to Deactivate or Delete Team Members in Clockify\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/sg1FVP8BovM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">The user is also an admin<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Admins cannot deactivate other admins; only the workspace owner has the permission to do this.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you are an admin and the user you\u2019re trying to remove also has an admin role, the option will not appear<\/li>\n\n\n\n<li>To proceed, contact the workspace owner and ask them to deactivate the user<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to deactivate a team member<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the user is not an admin, or you have the owner role assigned, you can deactivate them from the Team page:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to the Team page from the sidebar<\/li>\n\n\n\n<li>Find the user you\u2019d like to deactivate<\/li>\n\n\n\n<li>Click on the three dots on the right-hand side<\/li>\n\n\n\n<li>Select \u201cDeactivate.\u201d<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"802\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdB9n5QbHka41JgNA5vEW6xfmU_XmgSgg8VxaXTlqBeOVzo4EA8y6JfkNGbzIiP5ICvK90NTTTf0pP7D_VfNsmw_4OW170JEPn0JQ0n3QRvdEU6PgygvWO8l-A5gYRBMGmu-VoV0A.png\" alt=\"\" class=\"wp-image-23597\" srcset=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdB9n5QbHka41JgNA5vEW6xfmU_XmgSgg8VxaXTlqBeOVzo4EA8y6JfkNGbzIiP5ICvK90NTTTf0pP7D_VfNsmw_4OW170JEPn0JQ0n3QRvdEU6PgygvWO8l-A5gYRBMGmu-VoV0A.png 1600w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdB9n5QbHka41JgNA5vEW6xfmU_XmgSgg8VxaXTlqBeOVzo4EA8y6JfkNGbzIiP5ICvK90NTTTf0pP7D_VfNsmw_4OW170JEPn0JQ0n3QRvdEU6PgygvWO8l-A5gYRBMGmu-VoV0A-300x150.png 300w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdB9n5QbHka41JgNA5vEW6xfmU_XmgSgg8VxaXTlqBeOVzo4EA8y6JfkNGbzIiP5ICvK90NTTTf0pP7D_VfNsmw_4OW170JEPn0JQ0n3QRvdEU6PgygvWO8l-A5gYRBMGmu-VoV0A-1024x513.png 1024w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdB9n5QbHka41JgNA5vEW6xfmU_XmgSgg8VxaXTlqBeOVzo4EA8y6JfkNGbzIiP5ICvK90NTTTf0pP7D_VfNsmw_4OW170JEPn0JQ0n3QRvdEU6PgygvWO8l-A5gYRBMGmu-VoV0A-768x385.png 768w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdB9n5QbHka41JgNA5vEW6xfmU_XmgSgg8VxaXTlqBeOVzo4EA8y6JfkNGbzIiP5ICvK90NTTTf0pP7D_VfNsmw_4OW170JEPn0JQ0n3QRvdEU6PgygvWO8l-A5gYRBMGmu-VoV0A-1536x770.png 1536w, https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/AD_4nXdB9n5QbHka41JgNA5vEW6xfmU_XmgSgg8VxaXTlqBeOVzo4EA8y6JfkNGbzIiP5ICvK90NTTTf0pP7D_VfNsmw_4OW170JEPn0JQ0n3QRvdEU6PgygvWO8l-A5gYRBMGmu-VoV0A-18x9.png 18w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<p class=\"note wp-block-paragraph\">This will remove the user\u2019s access but retain all their time entries in the system.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The user hasn\u2019t joined yet<\/h2>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">If the user has a \u201cNot joined yet\u201d tag, you can revoke the invite to remove them from the workspace.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To revoke the invite:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Navigate to the <strong>Team<\/strong> page from the sidebar<\/li>\n\n\n\n<li class=\"translation-block\">Click the <strong>three dots icon<\/strong> of the member who hasn&#8217;t joined yet<\/li>\n\n\n\n<li class=\"translation-block\">Click <strong>Revoke invitation<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">On the Revoke invitation dialog box, click <strong>Revoke<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"708\" height=\"380\" src=\"https:\/\/clockify.me\/help\/wp-content\/uploads\/2025\/06\/Revoke-invitation.gif\" alt=\"\" class=\"wp-image-31560\"\/><\/figure>\n\n\n\n<div class=\"wp-block-custom-highlight-box custom-box color-green\"><div class=\"box-header\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-green\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-green)\"><path d=\"M5 21.0001C4.45 21.0001 3.97917 20.8043 3.5875 20.4126C3.19583 20.0209 3 19.5501 3 19.0001V5.0001C3 4.4501 3.19583 3.97926 3.5875 3.5876C3.97917 3.19593 4.45 3.0001 5 3.0001H13.925L11.925 5.0001H5V19.0001H19V12.0501L21 10.0501V19.0001C21 19.5501 20.8042 20.0209 20.4125 20.4126C20.0208 20.8043 19.55 21.0001 19 21.0001H5ZM9 15.0001V10.7501L18.175 1.5751C18.375 1.3751 18.6 1.2251 18.85 1.1251C19.1 1.0251 19.35 0.975098 19.6 0.975098C19.8667 0.975098 20.1208 1.0251 20.3625 1.1251C20.6042 1.2251 20.825 1.3751 21.025 1.5751L22.425 3.0001C22.6083 3.2001 22.75 3.42093 22.85 3.6626C22.95 3.90426 23 4.1501 23 4.4001C23 4.6501 22.9542 4.89593 22.8625 5.1376C22.7708 5.37926 22.625 5.6001 22.425 5.8001L13.25 15.0001H9ZM11 13.0001H12.4L18.2 7.2001L17.5 6.5001L16.775 5.8001L11 11.5751V13.0001Z\" fill=\"#4CAF50\"><\/path><\/g><\/svg><span class=\"box-label\">Note<\/span><\/div><div class=\"box-content\">\n<p class=\"wp-block-paragraph\">Only the workspace owner can revoke pending invites from the account; admins do not have those permissions.<\/p>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Still having issues? The Clockify Support Team will be happy to look into it and assist you further. Please contact us at support@clockify.me and include the following details:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>A screenshot from your Team page where the user\u2019s role and address are visible<\/li>\n\n\n\n<li>Your role in the workspace<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"If you are trying to deactivate someone from your team but the option isn\u2019t av&#8230;","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[86],"tags":[],"class_list":["post-23593","post","type-post","status-publish","format-standard","hentry","category-team-management"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milena Dimic Vlajic","author_link":"https:\/\/clockify.me\/help\/author\/millenaclockify-me"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/23593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/comments?post=23593"}],"version-history":[{"count":15,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/23593\/revisions"}],"predecessor-version":[{"id":31578,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/23593\/revisions\/31578"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/media?parent=23593"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/categories?post=23593"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/tags?post=23593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}