{"id":23626,"date":"2025-06-26T07:55:22","date_gmt":"2025-06-26T07:55:22","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23626"},"modified":"2026-01-16T12:33:15","modified_gmt":"2026-01-16T12:33:15","slug":"time-off-entry-issues","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/troubleshooting\/time-off-entry-issues","title":{"rendered":"Time off entry issues"},"content":{"rendered":"\n
Here are common issues that may arise when time off entries do not appear as expected or show incorrect values.<\/p>\n\n\n\n
Time off entries are not created <\/h2>\n\n\n\n
If you do not see any time entries after an approved time off request, there are a few common reasons:<\/p>\n\n\n\n
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The automatic creation setting is disabled in the policy<\/li>\n\n\n\n
The request is still pending and hasn\u2019t been approved<\/li>\n\n\n\n
The date range you\u2019re viewing doesn\u2019t include the requested time off<\/li>\n<\/ul>\n\n\n\n
The time-off entry is only created in the system on the day of the requested absence. It will not be visible in reports prior to that date.<\/p>\n\n\n\n
Check if the request is still pending (approvers only):<\/strong><\/p>\n\n\n\n\n
Navigate to the Time Off page<\/li>\n\n\n\n
Click on the \u201cRequests\u201d tab<\/li>\n\n\n\n
Look for a \u201cPending\u201d tag next to the request<\/li>\n<\/ol>\n\n\n\n<\/figure>\n\n\n\n
If the request is pending, approve it first. The time entry will be created automatically afterward (if the policy allows it).<\/p>\n\n\n\n
Check the date range:<\/strong><\/p>\n\n\n\n
Before checking the policy settings, make sure you\u2019re looking at the correct date range in your reports. Time off entries will only show if the requested date is included in the current view. <\/p>\n\n\n\n
To check the date range: <\/strong><\/p>\n\n\n\n\n
Open the Reports page (Summary or Detailed)<\/li>\n\n\n\n
Click on the Calendar icon and select a date range<\/li>\n<\/ol>\n\n\n\n<\/figure>\n\n\n\n
Check the policy settings, and if the \u201cAutomatically create time off entries\u201d option is enabled:<\/p>\n\n\n\n
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Navigate to the Time Off page<\/li>\n\n\n\n
Click on the Cog icon and select \u201cManage policies\u201d<\/li>\n\n\n\n
Click on the three dots next to the policy and select \u201cEdit\u201d<\/li>\n\n\n\n
Check if the option is enabled<\/li>\n<\/ol>\n\n\n\n<\/figure>\n\n\n\n
If the “Automatically create time entries\u201d option has been disabled on that specific policy, once you enable it, time entries will not be created retroactively. Clockify will create time entries for requests made after the setting is enabled.<\/p>\n\n\n\n
Time off entries are shorter than 8 hours<\/h2>\n\n\n\n
If the time off entries are shorter than expected, it\u2019s probably because the user\u2019s working hours are set to 7 hours or less on the Team page.<\/p>\n\n\n\n
To check that: <\/p>\n\n\n\n
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Navigate to the Team page from the sidebar<\/li>\n\n\n\n
Click on the three dots next to the team member and select \u201cEdit\u201d<\/li>\n\n\n\n
Check their working hours<\/li>\n<\/ol>\n\n\n\n<\/figure>\n\n\n\n
Time off entries always match the team member\u2019s working hours.\u00a0<\/p>\n\n\n\n
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