{"id":23658,"date":"2025-06-26T08:43:25","date_gmt":"2025-06-26T08:43:25","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23658"},"modified":"2026-01-16T12:31:30","modified_gmt":"2026-01-16T12:31:30","slug":"time-off-notification-issues","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/troubleshooting\/time-off-notification-issues","title":{"rendered":"Time off notification issues"},"content":{"rendered":"\n

If you are not receiving time off request notifications, it\u2019s usually due to your notification preferences or your role in the approval process.<\/p>\n\n\n\n

Time off email notifications are turned off in preferences<\/h2>\n\n\n\n

Even if everything else is set up correctly, you won\u2019t receive email notifications if you\u2019ve disabled time off notifications in your own settings. <\/p>\n\n\n\n

To check this:<\/p>\n\n\n\n

    \n
  1. Click on your Profile picture in the top right corner and select \u201cPreferences\u201d<\/li>\n\n\n\n
  2. Navigate to the \u201cEmail notifications\u201d tab<\/li>\n\n\n\n
  3. Make sure that the \u201cTime off\u201d checkbox is enabled<\/li>\n<\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    If this is turned off, no notifications will be sent, even if you\u2019re listed as an approver.<\/p>\n\n\n\n

    You are not assigned as the approver in the policy<\/h2>\n\n\n\n

    You\u2019ll only receive notifications if you\u2019re listed as an approver in the Time Off policy settings. <\/p>\n\n\n\n

    To check:<\/p>\n\n\n\n

      \n
    1. Navigate to the Time Off page from the sidebar<\/li>\n\n\n\n
    2. Click on the cog icon and select \u201cManage Policies\u201d<\/li>\n\n\n\n
    3. Click on the three dots next to the Policy and select \u201cEdit\u201d<\/li>\n\n\n\n
    4. Under \u201cWho can approve\u201d check if the approver is set to: <\/li>\n<\/ol>\n\n\n\n