{"id":23767,"date":"2025-06-26T12:40:13","date_gmt":"2025-06-26T12:40:13","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23767"},"modified":"2026-01-16T12:25:41","modified_gmt":"2026-01-16T12:25:41","slug":"invoice-total-is-0","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/troubleshooting\/rate-issues\/invoice-total-is-0","title":{"rendered":"Invoice total is $0\u00a0"},"content":{"rendered":"\n

If your invoice shows a total of $0, or no time entries at all, it usually means the time entries are missing a billable rate or weren\u2019t marked as billable to begin with. Here\u2019s how to find and fix the issue.\u00a0<\/p>\n\n\n\n

Non-billable time entries won\u2019t appear on invoices<\/h2>\n\n\n\n

Clockify invoices only include billable time entries. If your entries were tracked as non-billable, they won\u2019t be available for import into the invoice at all. The invoice will appear empty. <\/p>\n\n\n\n

How to check:<\/p>\n\n\n\n

    \n
  1. Navigate to the Detailed report and select the relevant date range<\/li>\n\n\n\n
  2. Look for the billable icon (dollar sign) next to your entries<\/li>\n\n\n\n
  3. If the icon is grayed out, the entry is not billable<\/li>\n<\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    To fix it:<\/p>\n\n\n\n

      \n
    1. Select the entries by clicking the checkbox next to \u201ctime entry\u2019<\/li>\n\n\n\n
    2. Select Bulk Edit<\/li>\n\n\n\n
    3. Check the billable checkbox and toggle the button<\/li>\n\n\n\n
    4. Save changes<\/li>\n<\/ol>\n\n\n\n
      \"\"<\/figure>\n\n\n\n

      After marking the entries as billable, return to the invoice and try importing again. <\/p>\n\n\n\n

      The hourly rate is $0<\/h2>\n\n\n\n

      If your entries are billable but still not showing a total, the applied hourly rate is likely set to $0. Clockify will treat that as valid time with no cost. <\/p>\n\n\n\n

      Where to check:<\/p>\n\n\n\n

        \n
      • Project rate<\/strong><\/li>\n<\/ul>\n\n\n\n
          \n
        1. Navigate to the Projects page from the sidebar<\/li>\n\n\n\n
        2. Find the project from the list and click to open it<\/li>\n\n\n\n
        3. Navigate to the \u201cSettings\u201d tab and check the hourly rate<\/li>\n<\/ol>\n\n\n\n
          \"\"<\/figure>\n\n\n\n
            \n
          • Workspace rate<\/li>\n<\/ul>\n\n\n\n
              \n
            1. Click on the three dots next to the workspace name<\/li>\n\n\n\n
            2. Select \u201cWorkspace settings\u201d<\/li>\n\n\n\n
            3. Scroll a bit down and check the workspace rate<\/li>\n<\/ol>\n\n\n\n
              \"\"<\/figure>\n\n\n\n
                \n
              • Team member rate<\/strong><\/li>\n<\/ul>\n\n\n\n
                  \n
                1. Navigate to the Team tab from the sidebar<\/li>\n\n\n\n
                2. Check the Rate column next to each user<\/li>\n<\/ol>\n\n\n\n
                  \"\"<\/figure>\n\n\n\n
                    \n
                  • Task rate<\/strong><\/li>\n<\/ul>\n\n\n\n
                      \n
                    1. Navigate to the Projects page from the sidebar<\/li>\n\n\n\n
                    2. Click on a project to open it<\/li>\n\n\n\n
                    3. Navigate to the Tasks tab<\/li>\n\n\n\n
                    4. Check the rate next to each task<\/li>\n<\/ol>\n\n\n\n
                      \"\"<\/figure>\n\n\n\n
                        \n
                      • Project member rate<\/strong><\/li>\n<\/ul>\n\n\n\n
                          \n
                        1. Navigate to the Projects page<\/li>\n\n\n\n
                        2. Click on the project to open it<\/li>\n\n\n\n
                        3. Navigate to the Access tab<\/li>\n\n\n\n
                        4. Check or change the rate next to each user<\/li>\n<\/ol>\n\n\n\n
                          \"\"<\/figure>\n\n\n\n

                          A more specific $0 rate is overriding your intended rate<\/h2>\n\n\n\n

                          Clockify follows a rate hierarchy, where more specific rates override more general ones. So even if you\u2019ve set a project or workspace rate, a blank $0 project member or a task rate can silently override it, resulting in an empty invoice or a $0 total.<\/p>\n\n\n\n

                          Rate hierarchy from lowest to highest:<\/p>\n\n\n\n

                            \n
                          1. Workspace rate<\/li>\n\n\n\n
                          2. Project rate\u00a0<\/li>\n\n\n\n
                          3. Team rate<\/li>\n\n\n\n
                          4. Task rate<\/li>\n\n\n\n
                          5. Project member rate<\/li>\n<\/ol>\n\n\n\n

                            What to do:<\/p>\n\n\n\n

                            Start by checking for any blank or 0$ rates at the top of the hierarchy (Task or Project Member), and work your way down. These will override the more general rates and lead to a $- invoice total. <\/p>\n\n\n\n

                            Still having issues? The Clockify Support Team will be happy to look into it and assist you further. Please contact us at support@clockify.me and include the following details:<\/p>\n\n\n\n

                              \n
                            1. A screenshot of the invoice in question<\/li>\n\n\n\n
                            2. A screenshot of the Detailed report showing billable time<\/li>\n\n\n\n
                            3. Confirmation on which rates were set and where<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"If your invoice shows a total of $0, or no time entries at all, it usually means…","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[90],"tags":[],"class_list":["post-23767","post","type-post","status-publish","format-standard","hentry","category-rate-issues"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milena Dimic Vlajic","author_link":"https:\/\/clockify.me\/help\/author\/millenaclockify-me"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/23767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/comments?post=23767"}],"version-history":[{"count":1,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/23767\/revisions"}],"predecessor-version":[{"id":23775,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/23767\/revisions\/23775"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/media?parent=23767"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/categories?post=23767"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/tags?post=23767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}