{"id":23790,"date":"2025-06-26T13:19:04","date_gmt":"2025-06-26T13:19:04","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23790"},"modified":"2026-04-24T08:48:24","modified_gmt":"2026-04-24T08:48:24","slug":"not-receiving-alerts","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/troubleshooting\/project-issues\/not-receiving-alerts","title":{"rendered":"Not receiving project estimate alerts"},"content":{"rendered":"\n
Who can use this feature?<\/span>
<\/rect><\/mask><\/path><\/g><\/svg>Workspace admin or Project Manager (Standard plan) assigned to the project<\/span><\/div>
<\/rect><\/mask><\/path><\/g><\/svg>Time estimate available on Basic plan and higher and Budget estimate and Alerts are available on Pro plan and higher<\/span><\/div><\/div><\/div>\n\n\n\n

If you\u2019ve set up a time or budget estimate on a project or a task but aren\u2019t receiving alerts when the threshold is crossed, here\u2019s how to troubleshoot the issue and ensure alerts are properly delivered. <\/p>\n\n\n\n

Check your subscription<\/h2>\n\n\n\n

If your Workspace owner\/admin downgrades the subscription plan to a lower tier or if your free trial has ended, project estimates and alerts will be disabled. To reactivate access to these features, subscribe to Pro plan or higher.<\/p>\n\n\n\n

Alerts are not sent immediately <\/h2>\n\n\n\n

Estimate alerts are sent approximately 30 minutes after the threshold is reached, meaning that if your estimate is set to trigger at 80%, an alert won\u2019t appear instantly. It will typically be delivered via email within 30-40 minutes. <\/p>\n\n\n\n

Alerts are only sent once per threshold<\/h2>\n\n\n\n

Clockify sends a single alert when the estimate threshold is reached, for example, 80% or 100%. If your tracked time jumps rapidly past multiple thresholds, you\u2019ll only receive the alert for the highest one reached, not for the lower thresholds passed. <\/p>\n\n\n\n

Workspace alert rules may be misconfigured <\/h2>\n\n\n\n

Admins define who can receive alerts and when they are sent. Alerts won\u2019t be delivered if the rules don\u2019t exist or are assigned to the wrong user group.<\/p>\n\n\n\n

How to check alert rules (Admins):<\/h3>\n\n\n\n
    \n
  1. Click on the three dots next to the Workspace name<\/li>\n\n\n\n
  2. Click Workspace settings<\/strong><\/li>\n\n\n\n
  3. Go to the Alerts<\/strong> tab<\/li>\n\n\n\n
  4. Review the rules and confirm which group is selected:<\/li>\n<\/ol>\n\n\n\n