{"id":23840,"date":"2025-06-27T07:30:06","date_gmt":"2025-06-27T07:30:06","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23840"},"modified":"2026-06-23T08:21:11","modified_gmt":"2026-06-23T08:21:11","slug":"kiosk-url-is-invalid","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/troubleshooting\/kiosk-url-is-invalid","title":{"rendered":"Kiosk URL is invalid"},"content":{"rendered":"\n

Sometimes, when trying to launch a kiosk, you might run into an error stating that the URL is invalid. This can happen for a few different reasons, most of them easy to fix with a quick settings check or adjustment.<\/p>\n\n\n\n

Check your subscription plan<\/h2>\n\n\n\n

Kiosk is a paid feature. If the workspace owner\/admin downgrades the subscription from a paid plan to a free plan or your free trial has ended, kiosk URLs will be disabled. To reactivate access, subscribe to Basic plan or higher.<\/p>\n\n\n\n

Deactivate the kiosk<\/h2>\n\n\n\n

If you\u2019re seeing an invalid URL error, try refreshing the kiosk by deactivating and re-activating it.<\/p>\n\n\n\n

To do this: <\/p>\n\n\n\n

    \n
  1. Go to the Kiosks<\/strong> page from the sidebar<\/li>\n\n\n\n
  2. Click on the three dot icon<\/strong> next to the kiosk and select Deactivate<\/strong><\/li>\n\n\n\n
  3. Use the filter to show inactive kiosks<\/li>\n\n\n\n
  4. Click the three dot icon<\/strong> again and select Activate<\/strong> <\/li>\n\n\n\n
  5. Copy the kiosk link and try launching it again<\/li>\n<\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    Kiosk name contains unsupported characters<\/h2>\n\n\n\n

    Special characters like slashes (\/) or symbols (! @ #) are not allowed in the kiosk name because it can break the URL.<\/p>\n\n\n\n

    Solution:<\/p>\n\n\n\n

      \n
    1. Go to the Kiosks<\/strong> page<\/li>\n\n\n\n
    2. Click the three dot icon<\/strong> next to the kiosk<\/li>\n\n\n\n
    3. Select Edit<\/strong><\/li>\n\n\n\n
    4. Remove or replace special characters in the kiosk name<\/li>\n\n\n\n
    5. Save changes and use the updated link<\/li>\n<\/ol>\n\n\n\n

      Browser issues<\/h2>\n\n\n\n

      Cache, cookies, or browser settings may cause loading issues even with a valid URL. <\/p>\n\n\n\n

      Solution:<\/p>\n\n\n\n

        \n
      • Try launching the kiosk in an incognito\/private window.<\/li>\n\n\n\n
      • Update the browser and relaunch<\/li>\n\n\n\n
      • Clear the cache and cookies from the browser <\/li>\n<\/ul>\n\n\n\n

        Still having issues? The Clockify Support Team will be happy to look into it and assist you further. Please contact us at support@clockify.me and include the following details:<\/p>\n\n\n\n

          \n
        1. URL of the Kiosk you\u2019re trying to launch <\/li>\n\n\n\n
        2. A screenshot of the error message you might be getting<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"Sometimes, when trying to launch a kiosk, you might run into an error stating th…","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[94],"tags":[],"class_list":["post-23840","post","type-post","status-publish","format-standard","hentry","category-kiosk-issues"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milena Dimic Vlajic","author_link":"https:\/\/clockify.me\/help\/author\/millenaclockify-me"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/23840","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/comments?post=23840"}],"version-history":[{"count":9,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/23840\/revisions"}],"predecessor-version":[{"id":32669,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/23840\/revisions\/32669"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/media?parent=23840"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/categories?post=23840"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/tags?post=23840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}