{"id":23843,"date":"2025-06-27T07:31:54","date_gmt":"2025-06-27T07:31:54","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=23843"},"modified":"2026-01-16T13:00:42","modified_gmt":"2026-01-16T13:00:42","slug":"kiosk-is-already-running","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/troubleshooting\/kiosk-is-already-running","title":{"rendered":"Kiosk is already running\u00a0"},"content":{"rendered":"\n<p>This message usually means the system thinks there is an active session somewhere. Here\u2019s how to fix it.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Free plan allows only one active kiosk<\/h2>\n\n\n\n<p>If you are on the free plan, you can only have one kiosk active at a time. Trying to launch a second one will trigger this message.&nbsp;<\/p>\n\n\n\n<p>What to do:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check if you already have an active kiosk running on another device or a browser tab<\/li>\n\n\n\n<li>If needed, close that kiosk before launching a new one\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"note\">Multiple kiosks are available only on our paid plans.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Kiosk is already running\u00a0<\/h2>\n\n\n\n<p>&nbsp;Make sure the kiosk isn\u2019t already open and active on another device. Ask your team or check the device it was last used on.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Deactivate and reactivate the kiosk<\/h2>\n\n\n\n<p>If no one else is using the kiosk, try resetting it:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to the Kiosks page from the sidebar<\/li>\n\n\n\n<li>Click on the three dots next to the kiosk and select Deactivate<\/li>\n\n\n\n<li>Once inactive, click on the three dots again and select Activate<\/li>\n\n\n\n<li>Copy the link and try launching it again<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Clear browser memory or use incognito mode<\/h2>\n\n\n\n<p>Your browser may be holding onto an old session.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Try launching the kiosk in incognito\/private mode<\/li>\n\n\n\n<li>Or clear the cache and cookies from the browser<\/li>\n<\/ul>\n\n\n\n<p>Still having issues? The Clockify Support Team will be happy to look into it and assist you further. Please contact us at support@clockify.me and include the following details:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Information about which plan you\u2019re currently using<\/li>\n\n\n\n<li>A URL of the kiosk you\u2019re trying to launch<\/li>\n\n\n\n<li>A screenshot of the error message<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"This message usually means the system thinks there is an active session somewher&#8230;","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[94],"tags":[],"class_list":["post-23843","post","type-post","status-publish","format-standard","hentry","category-kiosk-issues"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milena Dimic Vlajic","author_link":"https:\/\/clockify.me\/help\/author\/millenaclockify-me"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/23843","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/comments?post=23843"}],"version-history":[{"count":2,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/23843\/revisions"}],"predecessor-version":[{"id":23845,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/23843\/revisions\/23845"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/media?parent=23843"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/categories?post=23843"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/tags?post=23843"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}