{"id":2959,"date":"2019-08-21T12:52:31","date_gmt":"2019-08-21T12:52:31","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=2959"},"modified":"2026-03-09T19:07:17","modified_gmt":"2026-03-09T19:07:17","slug":"manage-accounts","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/administration\/manage-accounts","title":{"rendered":"Manage users’ accounts"},"content":{"rendered":"\n
Who can use this feature?<\/span>
<\/rect><\/mask><\/path><\/g><\/svg>Workspace owner<\/span><\/div>
<\/rect><\/mask><\/path><\/g><\/svg>Enterprise plan<\/span><\/div><\/div><\/div>\n\n\n\n

The Accounts tab in Workspace settings lets workspace owners access user accounts for several reasons, including troubleshooting technical issues, stopping a running timer, correcting time entries, or as a security measure.<\/p>\n\n\n\n

Access accounts tab<\/h2>\n\n\n\n
<\/rect><\/mask><\/path><\/g><\/svg>Note<\/span><\/div>
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Only workspace owners on the Enterprise plan can access the Accounts<\/strong> tab.<\/p>\n<\/div><\/div>\n\n\n\n

    \n
  1. Click on the three dots <\/strong>next to your workspace name<\/li>\n\n\n\n
  2. Select Workspace settings<\/strong><\/li>\n\n\n\n
  3. Click on the Accounts<\/strong> tab<\/li>\n<\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    Log in as a user<\/h2>\n\n\n\n
      \n
    1. Click the three dots<\/strong> menu next to the user you wish to access<\/li>\n\n\n\n
    2. Select Log in as user<\/strong><\/li>\n\n\n\n
    3. Proceed with the necessary actions or troubleshooting<\/li>\n<\/ol>\n\n\n\n
      \"\"<\/figure>\n\n\n\n
      <\/rect><\/mask><\/path><\/g><\/svg>Note<\/span><\/div>
      \n

      If you are on a custom subdomain, you will only be able to log in as that user inside your workspace.<\/p>\n<\/div><\/div>\n\n\n\n

      Deactivate API key<\/h2>\n\n\n\n
        \n
      1. Click the three dots<\/strong> menu next to the user<\/li>\n\n\n\n
      2. Select Deactivate API key<\/strong><\/li>\n\n\n\n
      3. Click Deactivate<\/strong> to confirm the action<\/li>\n<\/ol>\n\n\n\n
        \"\"<\/figure>\n\n\n\n
        <\/rect><\/mask><\/path><\/g><\/svg>Info<\/span><\/div>
        \n

        After deactivation, the key can no longer be used, and its status will update automatically on the Manage API keys page.<\/p>\n<\/div><\/div>\n\n\n\n

        Stop the timer for another user<\/h2>\n\n\n\n
        <\/rect><\/mask><\/path><\/g><\/svg>Use Case<\/span><\/div>
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        If a team member forgets to stop their timer, you can stop the timer for them, make any necessary corrections to the time, and save the entry.<\/p>\n<\/div><\/div>\n\n\n\n

        To stop the timer for another user:<\/p>\n\n\n\n

          \n
        1. Go to the Accounts<\/strong> tab<\/li>\n\n\n\n
        2. Select Log in as<\/strong> next to the user’s name<\/li>\n\n\n\n
        3. Click the Stop<\/strong> button on the user’s timer<\/li>\n<\/ol>\n\n\n\n
          \"\"<\/figure>\n\n\n\n

          FAQ<\/h2>\n\n\n\n

          Why can’t I see the Accounts tab? <\/strong><\/p>\n\n\n\n

          You might not see the Accounts tab for two reasons:<\/p>\n\n\n\n