{"id":33923,"date":"2026-08-27T09:32:17","date_gmt":"2026-08-27T09:32:17","guid":{"rendered":"https:\/\/clockify.me\/help\/?p=33923"},"modified":"2026-10-29T14:04:07","modified_gmt":"2026-10-29T14:04:07","slug":"manage-agent-apps","status":"publish","type":"post","link":"https:\/\/clockify.me\/help\/activity-monitoring\/admin\/manage-agent-apps","title":{"rendered":"Manage agent apps & devices"},"content":{"rendered":"\n

The Agent apps<\/strong> page lets administrators assign and monitor the installed device app for team members in the workspace for the Activity monitoring feature.<\/p>\n\n\n\n

Assign agent app<\/h2>\n\n\n\n

To assign agent apps to members:<\/p>\n\n\n\n

    \n
  1. Navigate to Monitoring<\/strong><\/li>\n\n\n\n
  2. Click Agent apps<\/strong> under the Manage section<\/li>\n\n\n\n
  3. Select the team member from the dropdown list in the Member <\/strong>column<\/li>\n<\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n
    <\/rect><\/mask><\/path><\/g><\/svg>Note<\/span><\/div>
    \n

    Data collected for assigned agents remains in the system for 90 days and can be viewed on the Logs<\/strong> page. These activity logs cannot be deleted manually.<\/p>\n<\/div><\/div>\n\n\n\n

    Reassign agent<\/h2>\n\n\n\n

    Mistakenly assigned agents can be reassigned to the correct team member.

    To do this:

    1. Go to Monitoring > Agent apps<\/strong>
    2. Go to the row of the incorrectly assigned agent
    3. Click the drop down list in the Member<\/strong> column
    4. Select the correct team member<\/p>\n\n\n\n

    Delete agent app<\/h2>\n\n\n\n

    If an employee replaces their laptop or leaves the company, you can delete the agent registered on their device. The agent is removed from the page but the historical data remains in the workspace.<\/p>\n\n\n\n

    To delete an agent app:<\/p>\n\n\n\n

      \n
    1. Navigate to Monitoring<\/strong><\/li>\n\n\n\n
    2. Click Agent apps<\/strong> under the Manage section<\/li>\n\n\n\n
    3. Click the three-dot icon<\/strong> at the end of the member’s row<\/li>\n\n\n\n
    4. Select Delete<\/strong><\/li>\n<\/ol>\n\n\n\n
      \"\"<\/figure>\n\n\n\n

      Change agent app settings<\/h2>\n\n\n\n

      The agent app settings follow the configured tracking settings in the workspace but you also have the option to change these settings per device.<\/p>\n\n\n\n

      To change agent settings assigned to a member:<\/p>\n\n\n\n

        \n
      1. Navigate to Monitoring<\/strong><\/li>\n\n\n\n
      2. Click Agent apps<\/strong> under the Manage section<\/li>\n\n\n\n
      3. Click the three-dot icon<\/strong> next to the team member<\/li>\n\n\n\n
      4. Select Edit<\/strong><\/li>\n\n\n\n
      5. Change the settings you want<\/li>\n\n\n\n
      6. Click Save<\/strong><\/li>\n<\/ol>\n\n\n\n
        \"\"<\/figure>\n\n\n\n

        FAQs<\/h2>\n\n\n\n

        Can a single Clockify user have multiple tracking devices assigned to them?<\/strong> <\/p>\n\n\n\n

        Yes, the system supports multi-device assignments for individuals who work across multiple machines. All activity data collected across those independent endpoints is securely aggregated into that single user profile. Overlap logic is automatically applied to prevent double-counting active hours if both devices are running concurrently.<\/p>\n\n\n\n

        What happens to data collected while a device is in an unassigned state?<\/strong> <\/p>\n\n\n\n

        Background telemetry collected while an agent device is unassigned is recorded in system logs strictly for auditing purposes. This historical activity will not<\/strong> be retroactively linked or displayed on a user’s profile timeline once assigned. Activity tracking on the assigned member’s profile begins from the moment the device assignment is completed.<\/p>\n\n\n\n

        If I delete a device agent from the workspace, is historical tracking data lost?<\/strong> <\/p>\n\n\n\n

        No, deleting a registered agent from the table only disconnects the configuration layer and stops future telemetry syncing from that specific computer. All historical tracking data previously collected by that device remains within your workspace.<\/p>\n\n\n\n

        What should I do if I accidentally assigned an agent to the wrong team member? Can I delete the activity logs that were captured while the agent was incorrectly assigned?<\/strong><\/p>\n\n\n\n

        If a device was mistakenly assigned to the wrong team member, go to Monitoring<\/strong> > Agent apps<\/strong>. On the row of the incorrectly assigned device, click the dropdown list in the Member<\/strong> column, and select the correct person or team member to reassign it.<\/p>\n\n\n\n

        While activity logs in the Logs<\/strong> section cannot be deleted manually, they are automatically cleared for you after 90 days<\/strong>. You can delete screenshots<\/a> manually instead (they are cleared after 60 days<\/strong>). <\/p>\n","protected":false},"excerpt":{"rendered":"The Agent apps page lets administrators assign and monitor the installed device …","protected":false},"author":67,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[101,100],"tags":[],"class_list":["post-33923","post","type-post","status-publish","format-standard","hentry","category-admin","category-activity-monitoring"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"rhoda.salas@cake.com rhoda.salas@cake.com","author_link":"https:\/\/clockify.me\/help\/author\/rhoda-salascake-com"},"_links":{"self":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/33923","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/users\/67"}],"replies":[{"embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/comments?post=33923"}],"version-history":[{"count":39,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/33923\/revisions"}],"predecessor-version":[{"id":36111,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/posts\/33923\/revisions\/36111"}],"wp:attachment":[{"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/media?parent=33923"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/categories?post=33923"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clockify.me\/help\/wp-json\/wp\/v2\/tags?post=33923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}