User timesheet discrepancy

If time entries in a user’s timesheet appear shifted, longer or shorter than expected, or don’t match what was originally tracked, the issue is most likely caused by time zone differences between the user and the person viewing the timesheet. 

Clockify automatically adjusts time entries based on the local timezone of whoever is viewing them.

Time entries are shown in the viewer’s time zone #

Clockify displays time entries according to the time zone of the person viewing them, not the time zone in which they were tracked. 

For example, if a user tracks time from 09:00 to 17:00 in UTC+1, and a manager in UTC-5 views the entry, it may appear as 3:00 to 11:00, even though the duration is still accurate.

Check the exact start and end times in Detailed report #

If the user is in a different time zone, the times shown will still be adjusted to the viewer’s time zone by default. 

To match the user’s time zone:

1. Clique no ícone do seu perfil no canto superior direito
2. Select “Preferences”
3. Under the time zone, switch to the user’s time zone

This will show the time entry exactly as it was tracked.

To see the original tracked start and end time:

1. Go to the Detailed report page 
2. Locate the time entry in question

Duration remains accurate #

Even if start and end times appear shifted, the total duration of the time entry is always correct, regardless of time zone. 

This applies whether the time was tracked:

• Manually, or
• Using the timer feature

Still having issues? The Clockify Support Team will be happy to look into it and assist you further. Please contact us at support@clockify.me and provide us with the following information:

1. A screenshot of the time entries from the Timesheet and Detailed report
2. Information on whether you are in the same time zone as the user in question