Não consigo adicionar tempo

If you are unable to add time, there are a few things you can check to fix the issue.

The Force Timer feature is enabled #

When Force Timer is turned on, you can only track time using the timer; manual entries are disabled.

• If you see an error message ‘Manual time tracking is disabled’, this might be the cause
• You’ll need to use the timer instead, or ask your workspace admin to disable Force Timer

How to find the admin of a workspace:

1. Navigate to the Team tab
2. Look for a user with an Admin role assigned

The Lock Timesheets feature is enabled #

If the Lock Timesheets is enabled in the workspace settings, you won’t be able to edit the time for locked dates.

• You’ll see a message saying the date is locked on the timesheet
• You won’t be able to select that particular date on the Time Tracker page, as it will be grayed out

In this case, ask your workspace admin to:

• Add the time manually for you, or
• Temporarily disable Lock Timesheets so you can enter it yourself

O tempo do dispositivo não está sincronizado #

If your device clock isn’t synced with real time, the system may prevent you from adding time. 

1. Visit time.is to check if your device time is accurate
2. If it’s off, update your device’s clock 
3. Try adding time again

For workspace admins

Step 1: Enable Timesheet view

1. Clique em three dots icon next to your workspace name
2. Selecione Configurações do espaço de trabalho
3. Clique em Controle de tempo na barra lateral
4. Clique em Visualização de planilha de horas

Step 2: Disable Force timer

1. Vá para a página Configurações do espaço de trabalho
2. Clique em Controle de tempo na barra lateral
3. Disable Forçar cronômetro
4. Clique em Editar button next to Lock time and expenses
5. Selecione Don’t lock time and expenses from the drop down menu
6. Clique em Salvar

To add time for your team members: 

1. Navigate to the detailed report
2. Select the “Add time for others” option 
3. Select the team member and add time for them

Ainda com problemas? A equipe de suporte do Clockify terá prazer em analisar e ajudar você. Entre em contato conosco pelo e-mail support@clockify.me e nos forneça as seguintes informações:

1. Sua função no Espaço de trabalho 
2. A screenshot of the issue or an error message you’re seeing