I’m not receiving a verification code

If you are not receiving a verification code, here are some possible reasons why that might happen and how to resolve them.

If you are using Gmail or an Apple ID, you can select ‘continue with Google’ or ‘continue with Apple,’ respectively.

Ensure that you’ve entered a valid email address #

More often than not, emails entered on the log-in screen contain a typo, which will result in codes being sent to a different email address. Double-check that the email address is correct. 

Verification codes ended up in your spam or junk folders #

Make sure to check your spam and junk folders, and also ensure that your mailbox has enough space to receive new messages. 

Messages are queued or being placed in quarantine by your email provider #

To resolve this issue, we recommend contacting the administrator of your email domain or an email provider so they can check for quarantined messages and release them. 

 If you’re using Outlook, here’s a quick guide on how you can access your quarantine:
https://learn.microsoft.com/en-us/defender-office-365/quarantine-end-user?view=o365-worldwide

Our IP addresses and domains are blocked by your servers  #

To ensure smooth communication between the servers, we recommend whitelisting the following IP addresses and domains:

5.75.209.81

5.75.212.221

5.75.220.86

49.12.11.29

78.47.117.186

78.47.192.85

78.47.223.122

88.198.168.23

88.198.94.71

116.202.180.226

116.203.166.36

116.203.2.185

162.55.179.218

195.201.252.90

195.201.255.208

195.201.44.14

clockify.me

mail.cake.com

cake.com

Please consult your system administrator or email service provider’s documentation for specific instructions on whitelisting IP addresses.

Still having issues? The Clockify Support Team will be happy to look into it and assist you further. Please contact us at support@clockify.me!