I’m not receiving a verification code
Verification codes are unique, temporary security passcodes sent to your email to confirm your identity when accessing your Clockify account.
Troubleshoot missing verification codes #
If your verification code hasn’t arrived, you can follow these steps to resolve the issue:
- Verify that the email address entered on the log-in screen is spelled correctly to ensure the code goes to the right place
- Check your spam and junk folders in case the email was automatically filtered
- Free up space in your mailbox so you have enough storage to receive new messages
- Ask your email domain administrator to release any Clockify messages that are queued or placed in quarantine
- Request your system administrator to whitelist Clockify’s IP addresses and domains to maintain smooth server communication
If you are using an email provider like Google or Apple, you can bypass email verification codes entirely. Select Continue with Google or Continue with Apple on the log-in screen to use Single Sign-On (SSO), which securely authenticates your identity without requiring a manual passcode.
Whitelist domains and IP addresses #
Sometimes, corporate networks block automated emails. You can share the table below with your system administrator or IT team so they can easily whitelist our specific domains and IP addresses.
| Domains | IP addresses |
| clockify.me | 5.75.209.81, 5.75.212.221, 5.75.220.86, 49.12.11.29 |
| mail.cake.com | 78.47.117.186, 78.47.192.85, 78.47.223.122 |
| cake.com | 88.198.168.23, 88.198.94.71, 116.202.180.226 |
| psrp.mail.cake.com | 116.203.166.36, 116.203.2.185, 162.55.179.218 |
| 195.201.252.90, 195.201.255.208, 195.201.44.14 |
You can consult your email service provider’s help documentation for exact steps on how to access your quarantine and whitelist addresses in your specific system.
Still having issues? The Clockify Support Team will be happy to look into it and assist you further. Please contact us at support@clockify.me!