SCIM error messages
3 min de lectura
SCIM error messages in Clockify generally occur due to synchronization issues between your identity provider and Clockify’s database.
Use the table below to resolve common SCIM error messages that you encounter.
| Error message | When does it happen | Possible cause | Solución |
| Error while trying to push profile update for {email}: No user returned for user {userExternalId} | Provisioning a new user | Occurs when the Clockify application does not return any results for the user, meaning the user isn’t a member of Clockify yet. | Ensure that the user has been correctly provisioned. If the member was previously removed from Clockify, unassign and then re-assign the user to the Clockify app. |
| You’re trying to add more users than your subscription allows. Please add {number} more seat/s on your workspace. | Provisioning a new user | The workspace has reached its maximum allowed number of active seats on the current subscription plan. | Add more seats to the workspace subscription or deactivate unused users to free up seats. |
| USER {userId} not found | Fetching, updating, patching, or deprovisioning a user | The user ID does not exist, or the user was previously deleted or is not an active member of the workspace. | Verify the user has been correctly provisioned and hasn’t been manually deleted. |
| USER_GROUP {id} not found | Fetching, updating, patching, or deprovisioning a group | The group ID does not exist, or it does not belong to the current workspace. | Verify the group exists and hasn’t been manually removed. |
| Cannot patch non-existing userId {userId} | Patching a user | An update (patch) was sent for a user that does not exist in the database. | Verify that the user exists and has been successfully provisioned. |
| Cannot update non-existing userId {userId} | Updating a user | A full update (put) was sent for a user that does not exist in the database. | Verify that the user exists and has been successfully provisioned. |
| You entered wrong value. Don’t use “<” and “>” characters | Provisioning or updating a group | The group name contains restricted characters (< or >) which fail validation. | Rename the group without using < or > characters. |
| User group does not exist. | Fetching a specific group | The group ID provided is invalid or has been permanently removed. | Ensure the group is correctly provisioned or trigger a full SCIM group sync. |
| Entity with identity {id} was not found | Updating or patching a group | The group ID provided could not be found in the database during the update operation. | Verify the group exists and hasn’t been manually removed. |
| Null or empty message | Provisioning a new user | An internal error occurred when attempting to invite the user to the workspace (e.g., failure during the internal workspace invite process). | Retry provisioning. If the issue persists, contact Technical Support. |
Consejo
Read Aprovisionamiento de usuarios SCIM for more information about using SCIM in Clockify.
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