I can’t add time

If you are unable to add time, there are a few things you can check to fix the issue.

The “Force Timer” feature is enabled #

When Force Timer is turned on, you can only track time using the timer; manual entries are disabled.

• If you see an error message ‘Manual time tracking is disabled’, this might be the cause
• You’ll need to use the timer instead, or ask your workspace admin to disable Force Timer

How to find the admin of a workspace:

1. Navigate to the Team tab
2. Look for a user with an Admin role assigned

The “Lock Timesheets” feature is enabled #

If the Lock Timesheets is enabled in the workspace settings, you won’t be able to edit the time for locked dates.

• You’ll see a message saying the date is locked on the timesheet
• You won’t be able to select that particular date on the Time Tracker page, as it will be grayed out

In this case, ask your workspace admin to:

• Add the time manually for you, or
• Temporarily disable Lock Timesheets so you can enter it yourself

Gerätezeit - nicht synchronisiert #

If your device clock isn’t synced with real time, the system may prevent you from adding time. 

1. Visit time.is to check if your device time is accurate
2. If it’s off, update your device’s clock 
3. Try adding time again

For workspace admins

If your team reports they can’t add time manually: 

1. Click on the three dots next to your workspace name and select “Workspace Settings.”
2. Navigate to the Permissions tab
3. Scroll all the way down and check if the Force Timer and Lock Timesheet features are enabled
4. Disable the features if needed

To add time for your team members: 

1. Navigate to the detailed report
2. Select the “Add time for others” option 
3. Select the team member and add time for them

Hast du immer noch Probleme? Das Clockify-Support-Team hilft dir gerne weiter. Bitte kontaktiere uns unter support@clockify.me mit folgenden Informationen: support@clockify.me and provide us with the following information:

1. Deine Rolle im Arbeitsbereich 
2. A screenshot of the issue or an error message you’re seeing