I can’t select a project or a task when tracking time

If you’re trying to select a task or a project when tracking time and it’s missing or blocked, here’s how to troubleshoot it.

The task field is required, but no task is available #

If your workspace requires a task for every time entry, and no task is available to select, you won’t be able to start the timer or save a manual time entry. 

How to check (as an Admin):

1. Click on the three dots next to the Workspace name
2. Wähle Arbeitsbereichseinstellungen aus
3. Scroll a bit down and check the “Do not allow saving time without” section 
4. If the task is marked as required, make sure that the relevant project has at least one active task

The task is marked as done #

When a task is marked as done, it’s removed from the picker, and it can’t be tracked against unless reactivated. 

How to reactivate a done task (Admin or Project Manager):

1. Gehe zur Seite Projekte
2. Klicke auf das Projekt, um es zu öffnen
3. Navigiere zum Tab Aufgaben
4. Look for tasks that appear crossed out with a line
5. Click on the three dots next to the task
6. Select “Mark as active”

Once reactivated, the task will reappear in the project picker. 

The user doesn’t have access to the project #

If the project is set to private and the user hasn’t been added to it, they won’t see the project or any of its tasks. 

How to check and fix (as an Admin or Project Manager):

1. Navigiere zur Projektseite
2. Klicke auf das Projekt, um es zu öffnen
3. Click on the “Access” tab
4. Make sure the user is listed under “Members”

Hast du immer noch Probleme? Das Clockify-Support-Team hilft dir gerne weiter. Bitte kontaktiere uns unter support@clockify.me mit den folgenden Informationen:

1. A screenshot of the project picker from the Time Tracker page
2. Deine Rolle im Arbeitsbereich 
3. A screenshot of the project or task in question from the Projects page, if available