Timer doesn’t appear when using integrations 

If the timer isn’t showing up in tools like Asana, Trello, or Todoist while using Clockify, it’s often related to your browser setup, extension status, or how the integration is configured. Here’s how to check and resolve it. 

Clockify currently supports Chrome, Firefox, and Edge browser extensions. 

Extension is not logged in #

Even if the extension is installed on your browser, the timer won’t appear unless you are logged in.  

To check that:

1. Click on the Clockify icon in the browser toolbar
2. Click on the Log In button
3. Confirm that you are logged in with the correct email address and workspace 

Browser or browser version is outdated #

Supported browsers must be up to date for the extension to work properly. 

How to check for updates:

• Chrome:

            Click the three-dot menu > Help > About Google Chrome > The browser will automatically check for updates

• Edge:

            Click the three-dot menu > Help and Feedback > About Microsoft Edge > Update if available 

• Firefox:

            Click the three-line menu > Help > About Firefox > Firefox will check and install updates automatically

After updating, restart the browser to apply changes. 

Reinstall the extension #

Reinstalling the extension can help resolve loading issues or broken integrations.

• Chrome:

1. Click on the puzzle icon in the toolbar
2. Select three dots next to Clockify 
3. Click “Remove from Chrome”
4. Go to Settings > Privacy and security > Clear browsing data > Select “All time” for cache and cookies
5. Reinstall the extension from our site
6. Log in and pin the extension to the toolbar

• Edge

1. Click the three dots > Extensions 
2. Locate Clockify > Click Remove
3. Go to Settings > Privacy, search, and services > Clear browsing data for All time
4. Reinstall the extension from our website
5. Log in and pin the extension icon in the toolbar

• Firefox

1. Click the three-line menu > Add-ons and themes > Extensions
2. Find Clockify > Click Remove
3. Click Settings > Privacy and Security > Scroll to Cookies and Site Data > Click Clear Data
4. Reinstall the extension from our website
5. Log in and pin the extension if it’s not visible

Still having issues? The Clockify Support Team will be happy to look into it and assist you further. Please contact us at support@clockify.me and include the following details:

1. Information about the browser and the browser version you’re currently using
2. Which integration you are trying to connect
3. A screenshot of the issue (if possible)