Troubleshooting

Launching and accessing kiosk on-site

Issue 1: Unable to launch kiosk #

Who can launch kiosk on-site? #

After successfully creating your kiosks, they should be visible on the Kiosk page. However, keep in mind that only admins and workspace owners possess the authority to launch a kiosk on-site. It’s a straightforward process that can be executed using any tablet, computer, or phone, without the need for specialized equipment.

How to launch a kiosk: #

  1. Navigate to the Kiosks page to access your kiosks 
  2. Copy the link for the specific kiosk you want to launch
  3. Open the link on your preferred device (e.g., tablet)
  4. Sign in with your admin credentials
  5. Provide your email and verification code, or use the email and password associated with your Clockify account to log in

By default, the kiosk remains active for 24 hours. After this period, an admin must relaunch it. For customizable session durations, consider upgrading to a STANDARD or higher subscription plan. If you require kiosk launch on multiple devices or locations, upgrading to any paid plan is necessary. Further details on launching a kiosk can be found in this Help Center article.

Possible scenarios: #

  • Limited member role
    • If users with limited member role click on the link and can’t access the kiosk app, it’s likely due to insufficient permissions. Only admins and managers have control over when and where the kiosk is launched.
  • Incorrect URL
    • Check if the URL is correct. You might mistakenly use “/” in the kiosk name instead of “_” or “-“.
  • Session expired
    • The kiosk link is valid for 24 hours after launch. If the session expires, the kiosk needs to be relaunched.

Solutions #

  • Permissions issue
    • Ensure that only admins or managers are launching the kiosk to control its access.
  • URL correction
    • Verify that the kiosk name in the URL uses “_” or “-” instead of “/”.
  • Session expiry
    • If the kiosk link isn’t working, it may be due to the session expiring. Relaunch the kiosk to create a new session.

For more detailed information on troubleshooting kiosk-related issues, please refer to our Help Center article. If the problem persists, feel free to reach out to our support team for assistance.

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