Troubleshooting

Managing time entries

Issue 1: Turn off time entry grouping #

Problem: I’d like to turn off time entry grouping #

Solution: #

If you want to see entries in chronological order rather than grouped, you can do that in the following way:

  1. Click the profile icon to open Profile settings
  2. Disable Group similar time entries option in the Group time entries section

Issue 2: Overlapping time entries #

Problem: Can time entries in Clockify overlap? #

Solution: #

Clockify allows you to have multiple running time entries with overlapping running time.
As an admin, you may need to check if your employee tracked the time properly if there are entries that were started one the same day, started at different times, but ended at the same time. 

If this happens, you can check which of these entries are correctly checked. One of the possible answers on how that happened is that one entry was started via tracker and for the other the time was added manually. 

As an admin, you can ask the regular user a couple of questions: 

  1. Which duration format is used?
  2. Was time entered manually, or was the timer started?

Also, keep in mind that if you’re using compact duration format, you can ask users to switch to full duration format. 

Issue 3: Undo deleted time entry #

At the moment, it’s not possible to undo the deletion.

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