Troubleshooting

Clockify Help Center Troubleshooting Login procedures

Login procedures

Issue 1: Login page is invalid #

Problem: You can’t log in to your web application because your login page is invalid #

Solution: #

If you’re encountering an issue when logging in to your web application, for example, trying to log in to your account and find a gray page on your screen without the option to enter username and password, try to connect to another network and solve the problem.
If the issue persists, you can try to solve the problem by whitelisting one of the following domains:

By doing this you are allowing only certain domains/IP addresses to connect to your system. All others are blocked.

To perform the whitelisting, follow these steps:

  1. Identify the IP or domain to whitelist
  2. Access the configuration interface (firewall, server, email or cloud service)
  3. Add the IP address or domain to the allowed list
  4. Save and apply the changes

For more information, check out Whitelisting CAKE.com IP addresses and domains.

Solution: #

You may have already created the account. In that case, you won’t be able to log in with the invitation link anymore. Instead, you need to go to the Login page.  

Also, it can happen that due to the security measures set by the network Administrator, links related to Clockify are prohibited. When the user tries to access Workspace from the invitation link An unhandled low-level error occurred. The application logs may have details message appears in the new tab.

While this problem didn’t originate from our side, there are a few possible workarounds you can apply:

1. Contact the network administrator and ask them to create an exception for our emails/links
2. Manually edit the link and remove the extra part of the URL (see screenshot below)

The extra part of the URL may contain information that isn’t essential for logging in, such as extra parameters or sections. If you’re experiencing login issues, removing this additional information could resolve the problem.

3. Visit Clockify website and create an account using the same email address that the owner of the workspace used to invite you. After you create the account, change the workspace to the one you were initially invited to.

Each of these solutions above will resolve the issue.
However, to stop this issue from repeating, you can contact the network Administrator and get permission to access the links from Clockify. In this way, the issue will be resolved permanently. 

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