This 30-Year Publisher Manages 100+ Clients With Clockify
“An absolute time saver, Clockify does everything from reporting to clients to invoicing.”
– Rachael McDiarmid
Lecturer and consultant Rachael McDiarmid runs RM Marketing Services — a boutique agency that provides consulting and outsourcing services to publishers and authors.
With so many different clients, Rachael struggled to track the time she spent on each project:
“I needed something that could help me track the time I spent on client work. If a client says, 'I've got $2,000 to spend on this campaign,' you have to track that to make sure you don't go over budget.”
To juggle a huge client list, Rachael uses Clockify — and we had an insightful chat with her to find out how our time tracker helps her.
How Clockify helps Rachael McDiarmid
While consultancy can be lucrative, Rachael found managing 100+ clients difficult without Clockify:
“Clockify saved my sanity, particularly because I have lots of clients — the outsource clients and then the consults on top. And there are different rates for things, so managing all of that and invoicing is a challenge.”
Benefit #1: Easier invoicing
Invoicing can be a tedious and difficult process, especially if you work with many different clients.
What Rachael likes the most about Clockify is that she can easily tailor each invoice to her clients’ needs:
"I was speaking to someone who's starting their own business. As they are working with lots of different people and need an easy way to manage reports and invoices, I said to them, 'You've got to get this app. It will make your life so much easier!’”
Based on your time logs, Clockify automatically generates invoices for different clients. You save a ton of time you’d otherwise spend making invoices manually, and there’s far less room for error.
Plus, your clients will appreciate an accurate invoice that shows how you spend their billable hours.
Benefit #2: Never going over budget
When you’re passionate about your work, it’s easy to get carried away and go over your client’s budget. To prevent that, Rachael uses Clockify’s project alerts:
“It sends me a notification that my project has reached 25%, 50%, 75%, or whatever percentage of the estimated time I previously set.”
That way, Rachael can stick to the client’s budget and not go over the agreed time.
Benefit #3: Attentive customer support
When you’re using a time tracker to manage your workload for 100+ clients, you don’t have time for minor issues or complications.
In those cases, you need help right away — which is why Rachael appreciates Clockify’s attentive customer support:
“I had to ask a question because something wasn’t appearing on a report, and it was only because I hadn’t filled in a particular field. And the customer service was excellent. They made sure I knew what I was doing enough to never make that mistake again. Those sorts of things also make Clockify pleasant to work with.”
As a Clockify user, you can contact our customer support team 24/7 via phone, email, or live chat. For more information on each feature, you can also refer to our detailed video tutorials and Help pages.
Handle more clients with Clockify
Rachael was always great at navigating the ins and outs of the publishing world — but that doesn’t make handling a triple-digit number of clients any easier.
Our time tracker helped her manage such a diverse workload more easily. With Clockify, you too can:
- Invoice clients more easily,
- Stop going over budget, and
- Enjoy 24/7 support.
Don’t limit yourself to a small number of clients.
